Chris Grossman | Page 5

Awesome! I only take my 2011 Corolla to Toyota Direct for service. They are always honest with me and don't try to add on any extra services. I only take my 2011 Corolla to Toyota Direct for service. They are always honest with me and don't try to add on any extra services. More

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Quailty Service We have always received honest and quality service on all repairs. Great friendly staff in all departments. They make you feel like family. I would r We have always received honest and quality service on all repairs. Great friendly staff in all departments. They make you feel like family. I would recommend Toyota Direct to anyone. More

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Fantastic! I love taking my vehicle for service here because they listen to you and make sure they understand what the problem is. When we purchased our vehic I love taking my vehicle for service here because they listen to you and make sure they understand what the problem is. When we purchased our vehicle, Perry was excellent! He is very patient and always willing to look at all angles to get you into the car you can afford. More

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I believe in Toyota I rate the dealership overall as excellent. The service dept. is great about getting your car in and they always seem to follow through with service a I rate the dealership overall as excellent. The service dept. is great about getting your car in and they always seem to follow through with service and follow up after service is complete. I've owned 6 Toyota vehicles and bought three of the six at this dealership. I always have used this service department. I have also bought parts and used the body shop there. The results have always been positive. More

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Affordable, great quality service I purchased my Corolla at Toyota Direct 11 years ago and have service it there since then. I appreciate their having reduced the charge for their oil I purchased my Corolla at Toyota Direct 11 years ago and have service it there since then. I appreciate their having reduced the charge for their oil change, making it more affordable. Frankly, I would not risk taking my car anywhere else for service, when it can be done with the original parts and expertise of the mechanics at Toyota Direct. More

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SERVICE DEPARTMENT/ NEW CAR SALES The service department is ok. I just got a oil change. The only thing they missed was they didn't put a new oil change sticker on my windshield. I ha The service department is ok. I just got a oil change. The only thing they missed was they didn't put a new oil change sticker on my windshield. I hate to name names but I think that Chris Grossman tries to act nice but come across as a big phony. I really don't like him and don't like to deal with him. I have purchase two cars from them but not anymore. My first experience in 2005 was fine and no problems but I believe their sales dept. has gone downhill. I am looking for a new car now and when I was getting my oil change though about walking over and looking at the new cars but I didn't do it. I just didn't even want to walk into that area. I will get oil changes but that's about it with this dealership. More

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brake job savings of $225 over monroe muffler/brake With my coupon I saved over $225 for my rear brake job which was a complete service, including replacement pads and machined turned rotors, from the O With my coupon I saved over $225 for my rear brake job which was a complete service, including replacement pads and machined turned rotors, from the OEM Dealer with OEM parts and OEM dealership expertise, quality, warranty and experience. The aftermarket parts provider, Monroe muffler/brakes was charging the same non-coupon OEM dealership prices, which makes no sense as far as a best value comparison, as well as competition concerns for Monroe Muffler/Brake. Why would anyone have their car serviced anywhere other than the OEM dealership if the pricing was equal ? Thankfully, in my case I was able to take advantage of a Toyota Direct coupon that enabled me to save so much money. Kudos to Toyota Directs' Dennis Friermood for his excellent customer service abilities. More

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This dealer doesn't pay attention to appointments made online! Made a service appointment for a Monday at 7:30 pm to have my 12V Prius battery replaced. I selected "Battery Replacement" as the type made online! Made a service appointment for a Monday at 7:30 pm to have my 12V Prius battery replaced. I selected "Battery Replacement" as the type of appointment in the online form. I thought this would make it clear that I made an appointment for Battery Replacement. I received an automated confirmation email and a reminder email telling me that I was scheduled for an appointment for Battery Replacement at 7:30 pm on Monday from C. Grossman. I arrived at 7:29 pm on Monday. I was the only person at the service shop. I met C. Grossman and he had no idea why I was there. I told him I made an appointment and for the first time he looked at the appointment in the computer and its description and then told me that he couldn't do it because he closed at 8:00 pm and it would take him 1 hour to replace the battery. I asked why no one could have called me and told me that and he said it was because I made the appointment online and "only the computer sees it--no human looks at it." I told him I would never come back. More

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TOYOTA DIRECT CUSTOMER SERVICE = DEPUTY OF DUMBASS Think TOYOTA DIRECT CUSTOMER SERVICE = DEPUTY OF DUMBASS Think many times before you take your car in for service!!! Took my car in for a couple of servic TOYOTA DIRECT CUSTOMER SERVICE = DEPUTY OF DUMBASS Think many times before you take your car in for service!!! Took my car in for a couple of services such as maintenance. Spend at least $1K. Two weeks after getting my car, I realized they did not fully connect one of the harness in the engine of the car. So I called the service department. The lady pick up the phone and said what is the name of the harness. I replied I do not know. She pretended not to understand what the situation was and refused to let me talk to the manager. The most funniest part is she pretended to transfer the phone to someone else. Then it got hang up. So I called again and thought it was accidentally got disconnected. No one pick up the phone. Call in again. No one pick up the phone. Call in again. Suddenly, a guy picked up and said did you know you called three times. Hello. Obviously I called again bc you guys did not pick up. So I realized they have been hiding and do not want to pick up my phone. Now the worst part is this guy said he is not in the service department when the number is the service department number. So he said someone will call me back and immediately hang up. I will never step in Toyota Direct again. WORST CUSTOMER SERVICE EVER AND THEY ACT SO IMMATURE. NOW I REALIZE before they want you to sign the service paper, they are so nice and helpful. Once you picked up the car and they GOT YOUR $$$, good luck in having a good customer service if you have something goes wrong with the service. More

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Chris Grossman is the single-biggest reason that I have remained a loyal customer of Toyota Direct for the past 14 years that we have lived in Ohio. I've always been brand-loyal to Toyota, but Chris additi remained a loyal customer of Toyota Direct for the past 14 years that we have lived in Ohio. I've always been brand-loyal to Toyota, but Chris additionally keeps me loyal to Toyota Direct. I trust Chris with my car because he has always been honest, straightforward, and courteous to me. I've been taking my Toyotas to Chris for so long that I feel like he is a friend of mine instead of just my Toyota service-writer. Chris has an uncanny ability to do his job to the benefit of his employers, while also benefitting his customers. He literally creates win-win situations for both sides of the service experience. That's a rare talent to have. More

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