Overall, I’m satisfied with the sales team. - lawrence.chapman1
Overall, I’m satisfied with the sales team. They’re salesmen, they’ll take advantage where they can and give a little here and there. That’s just the nature of the business. If you go in knowing what you want, they won’t try and fool around with any tricks. On top of that, the finance team is top notch. The gentlemen I dealt with were fair and honest and the finance gentleman especially did me a solid when it came time to look at warranty options.
I’m country boy who can weld, turn a wrench and have been formally to troubleshoot and work on advanced electrical systems and electronics systems. I have the ability to repair and maintain my own vehicles and equipment However, when buying a brand new vehicle, I always like to get the extended warranty because, at least with Ford trucks, they can be a cumbersome for some DIY repairs. Especially cumbersome for bigger items like transmission and engine repairs. All that stated, I’ve issues with a prior model and the modest amount I spent on the extended warranty saved me a few thousand dollars overall on a transmission repair. Get the warranty. Ask them to help adjust rates if necessary so you can roll it into your payments. Just my advice.
The reason for four stars is actually due to the service department. I took my new F250 here for initial oil service after the break in period. They did’t do a good job of explaining the DEF top-off service and I only received a 52% full DEF tank. They only fill 2.5 gallons worth. Not a big deal, DEF isn’t that expensive by itself but it just wasn’t explained well is all. So expectations weren’t met. Additionally, when they rotated the tires, the tech didn’t adjust the tire pressures accordingly. I keep close tabs on my pressures because I use this truck for hauling and towing. Per factory/Ford recommendations, the front tires should be 5 psi less than the back. When I received the truck post-service, the passenger side tires were a reading higher than the driver side. The tech either didn’t readjust pressures after rotating them or just filled them incorrectly and didn’t pay enough attention to detail.
This may seem like I’m nitpicking or just trying to find something wrong but it actually cause the truck the pull left/driver side. Not hard to readjust myself but if I didn’t check this while pulling a trailer or load, it could cause a little drift into the lane next to me or even worse, into oncoming traffic. The little thongs count big sometimes. The extra weight of a load or trailer compounds the issue and causes a problem.
The service advisors were TOP NOTCH and I can’t say enough good about those guys.
Definitely would recommend bringing your Ford vehicle here for service and if I’m ever in need of another Ford vehicle, I’ll definitely bring this sales team my business.
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