Santa Monica Ford Lincoln

Last year, I sold my car to your dealership, and I was given a check that later bounced. I contacted your office to resolve the issue, but I was placed on hold for over 45 minutes, and the call was eventu given a check that later bounced. I contacted your office to resolve the issue, but I was placed on hold for over 45 minutes, and the call was eventually disconnected. Since I live far away, it is very difficult for me to return to the dealership in person. After selling my car, I purchased a new 2025 Ford Explorer from your dealership. During the purchase, I was advised to add the prepaid maintenance plan, which included oil changes, and I agreed to pay the additional cost. Today, I scheduled an oil change at another Ford dealership, but they were unable to locate my maintenance contract. My husband and I then called the Santa Monica service department, and they also said they could not find the contract. We find this very concerning, especially since we paid extra for this service. At first, we tried to overlook the issue with the bounced check, but now, with the missing maintenance contract, this has become very frustrating and disappointing. I wish I could come to the dealership and discuss these issues in person instead of calling, because every time I call, I either don’t receive a clear answer or the issue remains unresolved. I would appreciate it if someone could investigate these matters and contact me as soon as possible with a resolution. More

The transaction was smooth and friendly. I suggest asking for Sam Markovich; he was incredible. He worked really hard to get me the deal I wanted. I suggest asking for Sam Markovich; he was incredible. He worked really hard to get me the deal I wanted. More

Sam was extremely helpful and easy to work with. Got me a great deal on a new Maverick. Got me a great deal on a new Maverick. More

The staff, especially Jay, was excellent! Never pushy. Never thought I’d be driving home with my new Bronco that day but that’s exactly what happened. I’d highly recommend this dealership Never pushy. Never thought I’d be driving home with my new Bronco that day but that’s exactly what happened. I’d highly recommend this dealership! More

DO NOT BUY A CAR FROM HERE! They are sneaky and liars. I purchased a vehicle from them and they added on extra features that I did not agree to, such as GPS tracking and a They are sneaky and liars. I purchased a vehicle from them and they added on extra features that I did not agree to, such as GPS tracking and a paint protection plan. None of these items were disclosed to me upon purchasing. After reviewing my purchase contract I found $4000 in extra charges. When I called them to discuss this. I was told that they understood that I was not happy and agreed to refund me for half of the costs. 4 months later I still have not been issued a refund. I have called and left messages at least a dozen times with no call back. This is not the way to do business. First with hiding extra fees, then lying about issuing a refund, and finally avoiding me all together. Shame on this dealership. Do not trust them. Take your business elsewhere where they actually care about the customer. Simon in the finance department is the one who blatantly lied to me. More

Great customer service, everyone was friendly and the environment was pristine. The entire process was smooth and fast. environment was pristine. The entire process was smooth and fast. More

Fast, clear, friendly and fair experience with the dealership. And Lada was great to work with. dealership. And Lada was great to work with. More

Sadly had to return a very nice silver Escape phev from here. There was undisclosed accident damage and rat chewing in engine bay, and a bad battery that had to be jumped the next morning after purchase. I here. There was undisclosed accident damage and rat chewing in engine bay, and a bad battery that had to be jumped the next morning after purchase. I didn’t look under the hood til I got home, but I didn’t think I needed to buying a Ford at a Ford dealership. So in less than 24 hrs, with my mechanic insisting I should take it back, I had to return the car. Everyone there was very nice, but this was unacceptable. I saw these issues the second I lifted the hood, so they had to have too. More

Have purchased two Bronco Sports at Santa Monica Ford. They’ve made it an easy process…and very friendly. They’ve made it an easy process…and very friendly. More

Sales person, William, was excellent. Knowledgeable, not pushy and made the purchase of the vehicle a pleasure. I hope the service department is the same. Knowledgeable, not pushy and made the purchase of the vehicle a pleasure. I hope the service department is the same. More