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Cale Wood
Cale Wood at Elk Grove Ford

Cale Wood

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5
770 Reviews
4.5

770 Reviews

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770 Reviews of Cale Wood

June 27, 2026

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Had 9 appointment, 10 still waiting. I walked out! No customer service provided. Overbooking causes everyone to wait! More

by rmbaker78
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Recommend Dealer
No

Other Employees Tagged: service dept

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June 25, 2026

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The oil change /express side of business not as accommodating as the recall and repairs portion/line.. More

by DONNACLARKK48
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Yes
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Jun 26, 2026

Elk Grove Ford responded

Thank you for your review, Donna. We're sorry you didn't have a 5-star experience, and we'd like to learn more. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 24, 2026

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I had a 09:30 appointment for a Quick oil change. But dud to lack of lift equipment, I spent 3.5 hours waiting for the vehicle to be completed. I also requested to check sioer blades sonce the driver More

by GENELLJA
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Yes
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Jun 24, 2026

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 23, 2026

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Good service. If they find a discrepancy would appreciate a heads up at the time . More

by marteg
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Yes
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June 18, 2026

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Brad was very kind and professional, he kept us informed. Kay the transport driver was kind and helpful to my disabled mother. The staff at Elk Grove Ford are wonderful. We are pleased with the service we More

by astra3600
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Recommend Dealer
Yes

Other Employees Tagged: Brad

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Jun 18, 2026

Elk Grove Ford responded

It’s wonderful to hear that Cale’s professionalism and clear updates during your Ford Fusion service met your expectations. We’re pleased our transport driver provided compassionate assistance for your mother. Thank you for sharing your five-star experience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 17, 2026

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Handled my recall service quickly and professionally. Will be using them again in the future. More

by RG07
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Yes
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Jun 17, 2026

Elk Grove Ford responded

We appreciate you bringing in your Ford Expedition EL for recall service. Cale is glad the work was completed efficiently and with care. We look forward to assisting you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 17, 2026

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As always great customer service service. The video of the service to my car was good except the guy talked very fast and the printer was broken so I have to check back to see when I can come More

by ERINSTEW1020
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Recommend Dealer
Yes

Other Employees Tagged: Quick Lane Workers

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Jun 17, 2026

Elk Grove Ford responded

Thank you for choosing us again for your Ford Explorer’s service. We’re sorry the video narrator spoke too quickly and the printer issue caused an extra trip. Cale can assist when you stop by to pick up your window sticker for your next service. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 16, 2026

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Staff was friendly. Work was completed quickly. Price was very reasonable. Work was done correctly. More

by SOLIDORANGE6
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Yes
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Jun 17, 2026

Elk Grove Ford responded

It’s wonderful to hear that Cale and our team were friendly, completed your service swiftly and accurately, and offered reasonable pricing. Thank you for trusting us with your Ford, and we appreciate your feedback. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 11, 2026

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Lacks organization poor customer service doesn’t care lacks communication No call back no documentation provided On service provided More

by Jorge
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Recommend Dealer
No
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Jun 17, 2026

Elk Grove Ford responded

We're sorry to hear about your experience, Jorge, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 07, 2026

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Great staff and experience. Had kids with em and an appointment set got me in right away. Thank you. More

by Frozhan Rasul
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Recommend Dealer
Yes
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Jun 07, 2026

Elk Grove Ford responded

It’s great to know our team accommodated you and your children and got you in at your scheduled time. We’ll share your praise with Cale. We appreciate you choosing us for your Ford service. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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