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Cale Wood
Cale Wood at Elk Grove Ford

Cale Wood

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5
743 Reviews
4.5

743 Reviews

Write a Review

743 Reviews of Cale Wood

April 26, 2026

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I would like to know why will you bring in a vehicle for recalls and their recall calls to replace such part or Repair? They don’t do nothing they tell you we check it and it’s find. And the problem is stil More

by Serafinolaguez
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Recommend Dealer
Yes
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Apr 27, 2026

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 23, 2026

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My service person Jazz showed up on time, provided the service successfully, and in the timeframe he stated before he started. More

by BMATSUMO1984
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Recommend Dealer
Yes

Other Employees Tagged: Mike Bhatia and Rachel Wood

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Apr 23, 2026

Elk Grove Ford responded

Great to hear your technician arrived promptly and wrapped up the service in the timeframe promised. Thank you for choosing us for your Ford Maverick maintenance. When you need assistance again, please ask for Cale. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 20, 2026

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Order part that never came . My truck was there for 4 weeks and didnt get repaired. I pick up my truck and still haven't got a call back about the part coming in More

by ROCKYPOINTGRANITE
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Recommend Dealer
No
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Apr 24, 2026

Elk Grove Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Apr 24, 2026

Elk Grove Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 19, 2026

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Horrible customer service especially from the front desk not answering phones and poor service overall More

by Christopherseamster27
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Recommend Dealer
No
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Apr 22, 2026

Elk Grove Ford responded

Christopher, we're sorry that you didn't have a completely satisfying visit. Please feel free to reach out to us directly to discuss. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Apr 22, 2026

Elk Grove Ford responded

Christopher, we're sorry that you didn't have a completely satisfying visit. Please feel free to reach out to us directly to discuss. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 17, 2026

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I was happy with the service but it did take a long time and I had an appointment, but it probably took a long time to do the work itself, so I was fine with it More

by FLSS4ME
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Recommend Dealer
Yes
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Apr 17, 2026

Elk Grove Ford responded

Thank you for your patience during the service on your Ford Mustang. Cale and our service team are glad the work time met your expectations and that you were pleased with the results. Let us know if we can assist you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 14, 2026

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The turn around was faster than expected and much appreciated. Notified me via text and voice. More

by JOHAN_J
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Recommend Dealer
Yes
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Apr 14, 2026

Elk Grove Ford responded

It’s great to know the turnaround on your Ford F-150 service was faster than expected. Cale is glad the text and voice updates kept you informed throughout. Thank you for sharing your experience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 12, 2026

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The dealership has excellent customer service, making sure the vehicle was in top condition and great quality. More

by edgar.b
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Recommend Dealer
Yes

Other Employees Tagged: Stephen Sanchez

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Apr 12, 2026

Elk Grove Ford responded

Thank you for highlighting our customer service and the condition of your new Ford F-150. Cale is pleased the truck met your quality expectations. We look forward to assisting you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 12, 2026

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I was greeted a couple of min after I arrived, then someone else came and explained to me what was going to be done. Then i received a call when it was ready. Tha ks More

by NA17
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Recommend Dealer
Yes
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Apr 12, 2026

Elk Grove Ford responded

It’s great to know you were greeted promptly and kept informed during your visit. We appreciate you bringing your Ford in and are glad we could notify you as soon as it was ready. Thank you for sharing your review. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 11, 2026

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I would like to give 10 stars to Dana T, Juan B. And Emma M. I came in at the end of the day. My split panel had broke and Emma was able to assist and find Juan the tech to take my car right away. D More

by HALEYGREGG1977
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Recommend Dealer
Yes

Other Employees Tagged: Dana T, Emma M, Juan B

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Apr 11, 2026

Elk Grove Ford responded

What a pleasure to know our team could replace the split panel on your Ford Fusion Hybrid, perform the all-point inspection, and resolve the recall in under 30 minutes. Thank you for recognizing how everyone worked together to get you back on the road so quickly. We appreciate you sharing your experience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 09, 2026

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Just a big thank you to Brad in the service department. He was truly a professional thank you Ford for the $10 oil change. That was a nice change in today’s world. More

by RSHARPSTER
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Recommend Dealer
Yes
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Apr 09, 2026

Elk Grove Ford responded

We appreciate you recognizing our service department and the value of the $10 oil change for your Ford. Cale and the team will be delighted by your feedback and look forward to assisting you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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