The Ford Store San Leandro

Really great experience buying a used car from The Ford Store San Leandro. Viva and Grant were great to work with on the sales side and Tomasz was excellent on the finance side. I especially appreciated th Store San Leandro. Viva and Grant were great to work with on the sales side and Tomasz was excellent on the finance side. I especially appreciated the no pressure interactions and competitive pricing they were able to provide. Grant even stayed later than he was scheduled to help me get everything done. 10/10 More

Very bad service , I bought my 2020 f150 for service and some minor repairs under hood They took a week to bring my truck back and they didn’t spray a list one drop of water, I can’t believe some minor repairs under hood They took a week to bring my truck back and they didn’t spray a list one drop of water, I can’t believe More

Good transaction but took over two hours to complete. As far as Ford itself they should increase production of the maverick hybrid so the wait is not so long. It was ordered in June 2023 and delivere As far as Ford itself they should increase production of the maverick hybrid so the wait is not so long. It was ordered in June 2023 and delivered nearly ten months latter at the end of April. More

Had a tough repair that multiple techs couldn't figure out but Willie and his team were able to make this Ford Edge work. out but Willie and his team were able to make this Ford Edge work. More

Poor communication. Issue wasn’t fixed. Scratched my door. Broken running board. Dirty hands paint Issue wasn’t fixed. Scratched my door. Broken running board. Dirty hands paint More

The intake service technician; Owen was extremely helpful, along with my interactions with the staff at the parts desk, and cashier. However, the management was less than respectful and friendly. M helpful, along with my interactions with the staff at the parts desk, and cashier. However, the management was less than respectful and friendly. My car was damaged during its repair and no accountability was taken by the service manager; Paul. My word about the payments I had made was not considered by the parts manager; Rick, until Owen stepped in. I will suggest some diversity training for the management, not just the customer facing employees. More

The service here is top-notch so far! The picker picked up my truck and delivered it on time after it was done, as promised. The picker picked up my truck and delivered it on time after it was done, as promised. More

I have been waiting over 4 months for them to repair my 2022 bronco. I’ve checked in with them a few times and they keep telling me they still don’t have the parts. On a separate issue I took my bronco in 2022 bronco. I’ve checked in with them a few times and they keep telling me they still don’t have the parts. On a separate issue I took my bronco in for a flat tire and when I got it back I noticed that they had scratches the wheel. The shop manager tried to put the blame on me and wouldn’t take responsibility. Luckily the dealership manager jumped in and had him order me a replacement. Unfortunately I still haven’t received the replacement wheel. I definitely don’t recommend going to the shop for repairs. If you can find a better dealership for repairs. More

Purchased a 2024 Ford Maverick Lariat from them. No ADM'S. No hassle with paperwork. No high pressure sales pitch. Salesman was Sam Noble. If you want to purchase a vehicle I highly recommend him. H No ADM'S. No hassle with paperwork. No high pressure sales pitch. Salesman was Sam Noble. If you want to purchase a vehicle I highly recommend him. He's been there for over 20yrs. Sam is easy going and knowledgable about Ford products. You won't regret it!!! More