Toyota Direct

buyers beware!!! I would not recommend this dealership unless you are looking for very poor customer service and are ok with being ripped off. I had the shadiest car b I would not recommend this dealership unless you are looking for very poor customer service and are ok with being ripped off. I had the shadiest car buying experience at this dealership. I guess it shame on me for trusting our salesman. We experienced the epitome of high pressure, empty promise, sneaky after the sale realizations. We are still dealing with issues that we supposed to have been taken care of prior to the sale and are now faced with hundreds of dollars of issues that other more professional dealerships would have taken care of. It feels like a total "gotcha" situation.... Sleazy car buying experience. I hope that i don't need to write another poor review after these issues are addressed. We also had to stop at the nearest gas station once we left the dealership as the gas light came on. They sent us away with a dirty car, that did not have promised repairs completed, with no gas and one set of keys . Wow!!!! This whole scene is just shameful!!! And completely unprofessional!!! Go Elsewhere!!! More

Not Good financing options. Offensive behavior with customer I purchased a 2017 camry hybrid xle from this dealer. They did not allow me with my financing option that I had pre-approved for very good price. The I purchased a 2017 camry hybrid xle from this dealer. They did not allow me with my financing option that I had pre-approved for very good price. The car came with a cut on driver seat cover and when I requested for replacing the cover, they simply did a touch-up work and used abusive/offensive language. The spec said scout GPS link support and they were not able to set it up. It does not work but simply hangs up on starting the navigation. They would not even show me the financing application details submitted on my behalf to the banks. I will never go to this dealer again and will not recommend to any of my friends and family. More

Best Salesman, Finance Rep and Customer Service For a few weeks we had been looking at used and new vehicles at Toyota dealerships in the Columbus, OH area. We went to Toyota Direct and met salesman For a few weeks we had been looking at used and new vehicles at Toyota dealerships in the Columbus, OH area. We went to Toyota Direct and met salesman Russell Doddroe. He was very helpful ( and successful) to find the right vehicle for us. Russell was professional, knowledgeable and patient, as was Issac in the Finance Dept. Everyone we met was friendly and willing to assist a customer even if you were already working with a certain sales rep. We were very impressed overall with Toyota Direct staff. Highly recommend this dealership as well as Russell and Issac. An extra special thank you Russell and Issac, we are very happy with our 2016 Toyota Highlander! It was a true pleasure working with both of you. More

Second time leasing here. Russell Doddroe has leased us two vehicles. We've had an Excellent experience both times. I would Highly recommend this dealer to anyone looking for Russell Doddroe has leased us two vehicles. We've had an Excellent experience both times. I would Highly recommend this dealer to anyone looking for a new Toyota. More

First time care owners - Made it easy! My husband and I came in to Toyota Direct having never owned a car before and we were very hesitant about making a decision. We visited several dealer My husband and I came in to Toyota Direct having never owned a car before and we were very hesitant about making a decision. We visited several dealerships (Mazda, Honda, multiple Toyotas) to compare similar models and once we arrived at Toyota Direct, Ivan and Russell were extremely patient and helpful and answered all of our questions thoroughly without being pushy - even when we thought of questions after business hours. When we decided we wanted to move forward, they made the process as easy as possible. We're thrilled with our new RAV4 and highly recommend Ivan, Russell and Toyota Direct as a whole! More

Thanks You! Thank you Paul for working with me. The sales guy I worked with today in the end was great! Super friendly and very nice. Took care of the problems I Thank you Paul for working with me. The sales guy I worked with today in the end was great! Super friendly and very nice. Took care of the problems I had. More

Purchased 2015 Prius My experience was wonderful. Kathy Bennett is super. Isaac was very personable and easy to discuss finance and service options. Bonus: popcorn, dr My experience was wonderful. Kathy Bennett is super. Isaac was very personable and easy to discuss finance and service options. Bonus: popcorn, drinks and other snacks. Will definitely use Toyota Direct for and sales and service, I had been a customer of the east-side competitor...no more!!! Thanks More

A waste of time and my credit Check!I I talked to Reggie multiple times about a SUV that I wanted from the dealership. I had a family member go look at it only to see that it was damaged a I talked to Reggie multiple times about a SUV that I wanted from the dealership. I had a family member go look at it only to see that it was damaged and had over 3000 more miles than what was listed. After talking to Drew I agreed to go ago and get the vehicle despite the flaws. Reggie told me to put in the application so I did and heard NOTHING FROM THEM! So I called and called... Couldn't get in touch with ANYONE.. Finally Reggie calls back and said oh someone came in and bought it. HOW?? I had been talking to them about this car for days. I submitted my application and was paying $25000 (THOUSAND not hundred Down) How could they sale it? I'm SO FURIOUS!! Just a waste of my time and my credit pulled for NOTHING!!! More

Great Dealership I was looking for a nicer deal on Toyota suv's , I went to all dealership places in columbus every single day since I started my search for a right ca I was looking for a nicer deal on Toyota suv's , I went to all dealership places in columbus every single day since I started my search for a right car but somehow the deals are not that appealing to me and finally I stepped into the Toyota Direct on Morse Rd. The moment I stepped into the dealership I got a nice welcome from a Sales Associate Fadi Hamid. I should talk about his way of selling a car to the customer, I spoke to so many sales people in my car search but this guy is amazing and has unique style of selling. Fadi is very honest about the price of the car and there is no hidden business with this guy everything is transparent. I will explain my experience with him. First of all I know what I want and what to ask for, it makes fadi's job little easy but here comes the difficult part "Negotiation". I got several quotes from different different dealers and I got an understanding what I have to ask for..He asked so many question which helps him understanding what I was looking for. He worked hard on giving me great deal on the car and also he gave me amazing tradin value for my car which is so awesome. We went back and forth for three hours to get a nicer deal. And finally Fadi came up with an amazing deal where I cannot say "NO". I was so happy that Fadi gave me amazing deal with nice rate. Fadi works for the customer which is his highest priority. Very knowledgable person with great attitude. I would recommend Fadi Hamid to everyone who is looking to buy nice car. I am giving five stars to this great Sales Associate. Finally the process is so smooth with Toyota Direct. More

Excellent Sales Person He was friendly helpful we were there only to window shopping but comes out with a SUV. Never loose him he is diamond for your dealership. He was friendly helpful we were there only to window shopping but comes out with a SUV. Never loose him he is diamond for your dealership. More