Scott Spath
Scott Spath at Ken Ganley Ford Norton
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Scott Spath

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.6
384 Reviews
4.6

384 Reviews

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384 Reviews of Scott Spath

December 14, 2024

Dealership Rating
Employee Rating

I have dealt with them for the past 7+ years and most of the time have left unsatisfied with their work. From ripping seat with some type of tool in their back pocket, To ripping off outside mirror, taking More

by Dmetheney
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Dec 16, 2024

Ken Ganley Ford Norton responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 11, 2024

Dealership Rating
Employee Rating

Very attentive, very knowledgeable. Very curious couldn't ask me enough if they could help me when all the way to provide everything they could for me, absolutely, a magnificent best tr More

by captainjacks33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2024

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

November 20, 2024

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Employee Rating

Great service and the employees treat customers with kindness and respect I will recommend the service department More

by Lwalkerpro.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2024

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton. We look forward to having you as one of our valued customers for many more years to come!

Nov 22, 2024

Ken Ganley Ford Norton responded

Hi, we really appreciate your positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 18, 2024

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Employee Rating

The best Service Department around, Always quick, and efficient. You guys are the Best!!!! Keep it up!! More

by jkircenbauer
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 17, 2024

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Employee Rating

I called them concerning several recalls and they scheduled me promptly. They made sure the parts weren't substandard and notified me concerning this. My car was returned in a reasonable time frame. More

by Bull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 15, 2024

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Employee Rating

Fast turnaround on my recall service. Timing promises met. Will use again if I have issues in the future More

by jessemyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Ken Ganley Ford Norton responded

Thank you for your very kind review, Jesse. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

September 15, 2024

Dealership Rating
Employee Rating

Great fast and professional service. I will continue to use their services because they are great More

by Bel311
Recommend Dealer
Yes
Sep 15, 2024

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

September 13, 2024

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Employee Rating

Every thing went wrong I called three times and no one called me back. I will explain all of the problems if some will call. More

by dfrancini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 13, 2024

Ken Ganley Ford Norton responded

Can you please reply privately with your first & last name and phone # so that our service manager can call you OR you can email your info to: jwheatley@ganleyauto.com thanks!

September 06, 2024

Dealership Rating
Employee Rating

I have been a customer with this dealership now for 11 years, 1 month and 2 days. I couldn’t be more happier with this location. Each and every time they seem to amaze me with their experience, kindness a More

by Janel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Chapman , Desmond

Sep 08, 2024

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 27, 2024

Dealership Rating
Employee Rating

I have always had a positive experience with the service department especially with Scott Spath and Ashley Neely, They go over what they are going to do and how long it will take. They put a aftermarket lif More

by Zman77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Pangburn, Ashley Neely

Aug 28, 2024

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

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