Ashley Neely
Ashley Neely at Ken Ganley Ford Norton

Ashley Neely

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8
108 Reviews
4.8

108 Reviews

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108 Reviews of Ashley Neely

July 04, 2026

Dealership Rating
Employee Rating

Very helpful and addressed all my concerns Handled all my recalls and is very knowledgeable More

by Lorin
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jul 04, 2026

Ken Ganley Ford Norton responded

Thank you for sharing your experience. We’re pleased our team could resolve your concerns and manage your Ford Bronco recalls with expertise. Please reach out if we can help you in the future.

July 01, 2026

Dealership Rating
Employee Rating

Always friendly, professional, and delivers what is promised. Nice waiting area with plenty of coffee. More

by Jcstnnet
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jul 01, 2026

Ken Ganley Ford Norton responded

Thrilled that Ashley provided friendly, professional service for your Ford Explorer and met your expectations. We’re glad the waiting area and coffee made your visit comfortable.

June 30, 2026

Dealership Rating
Employee Rating

I recommend them to be one of the best friendly people I have met since I moved to Akron here from Maryland..I trust they will keep up the good work. More

by kwasiboateng787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2026

Ken Ganley Ford Norton responded

It’s great to know our team provided a friendly experience as you settled in Akron from Maryland. Thank you for trusting us with your Ford Explorer service and for recommending our staff. We look forward to continuing that level of care for you.

June 26, 2026

Dealership Rating
Employee Rating

Ganley ford Norton has always listened to my concerns and worked tirelessly to identify the issue and repair them in a timely manner. More

by brian
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jun 26, 2026

Ken Ganley Ford Norton responded

We’re glad Ashley and our team listened to your concerns and resolved your Ford Maverick’s issues promptly. Thank you for trusting us with your vehicle and we look forward to serving you again.

June 26, 2026

Dealership Rating
Employee Rating

All was real good just wish it wasn't so expensive The staff so nice and friendly but I wish it was not so expensive More

by WEB0011
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jun 28, 2026

Ken Ganley Ford Norton responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 22, 2026

Dealership Rating
Employee Rating

The entire staff is great. I wouldn’t take my car anywhere else for service More

by tbyers4522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 22, 2026

Ken Ganley Ford Norton responded

It’s wonderful to hear our staff earned your confidence. We look forward to keeping your Ford running smoothly each time you stop by.

June 18, 2026

Dealership Rating
Employee Rating

The entire process from start to finish was professional and hassle-free. Communication was excellent, and I appreciated the time taken to thoroughly diagnose the concern and explain the findings. Ashley an More

by ADAM.ROBERTSON.81
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jun 19, 2026

Ken Ganley Ford Norton responded

We appreciate your five-star review of the service on your Ford. We’re pleased that Ashley and our service team kept you informed throughout the diagnosis and that the proactive loaner vehicle made your visit easy.

Jun 21, 2026

Ken Ganley Ford Norton responded

Hello, thank you for taking the time to leave such a kind review! We always strive to provide excellent service and it's great to hear that our team made your experience hassle-free. We're glad you appreciated our thoroughness and loaner vehicle option. Your satisfaction is our top priority.

June 13, 2026

Dealership Rating
Employee Rating

Outstanding service from Ashley. If everyone there are as concerned for their customers as she I give them a 10 star rating. More

by Kurt
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jun 15, 2026

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Jun 13, 2026

Kurt responded

Thank you

June 13, 2026

Dealership Rating
Employee Rating

Overall experience was great. Glad a loaner vehicle was available due to repairs taking longer than expected. Ashley kept me informed in a timely manner More

by Chadvhenderson
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jun 13, 2026

Ken Ganley Ford Norton responded

We’re happy a loaner Transit-350 kept you moving while repairs took longer than expected. Ashley is glad her timely updates made a difference. Thank you for the five-star review and for trusting us with your Ford service.

June 13, 2026

Dealership Rating
Employee Rating

Friendly, professional, communicative Good customer service and communication. Easy to schedule an appointment and done in a timely manner. Thank you! More

by Tim Z
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jun 13, 2026

Ken Ganley Ford Norton responded

We’re delighted our team provided friendly, professional updates and made scheduling a breeze. Ashley and the team appreciate you choosing your Ford for service and look forward to assisting you again.

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