Ashley Neely
Ashley Neely at Ken Ganley Ford Norton

Ashley Neely

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
140 Reviews
4.9

140 Reviews

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140 Reviews of Ashley Neely

October 02, 2026

Dealership Rating
Employee Rating

My experience was fantastic! Ashley Neely was very kind and considered. She answered my questions right away... Thank you Ashely and Ken Ganley Ford... More

by Dnice1234
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

October 01, 2026

Dealership Rating
Employee Rating

They always do a great job in a timely manner. Best prices around and the Friendliest place. Great job Ganley!!! More

by hanjoma1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2026

Ken Ganley Ford Norton responded

Your note about our quick, friendly service and competitive pricing highlights what we aim to provide every time. Knowing your praise means a lot to our service department, and we’re glad to deliver that level of service on your Ford F-150.

October 01, 2026

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Employee Rating

Customer service is always exceptional. Everything from the scheduling process to the complimentary shuttle and the quality/cost of the service are excellent. More

by bethmgreenwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Worthington

Oct 01, 2026

Ken Ganley Ford Norton responded

Knowing our streamlined scheduling, complimentary shuttle, and great-value service met your expectations means a lot to our service department. We’re glad we could deliver exceptional care for your Mustang Mach-E. Thank you for your kind words and the five-star rating.

September 26, 2026

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Employee Rating

Easy in and easy out. Everything went smoothly and appreciated the car wash too. Thanks More

by dfrase_taylorbev
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Sep 26, 2026

Ken Ganley Ford Norton responded

Thank you for trusting our service department with your Ford. We’re happy your visit was quick and smooth and that you enjoyed the complimentary car wash.

September 23, 2026

Dealership Rating
Employee Rating

They took care of my scheduled service as planned. ..som additional items were discovered and Ashley communicated well with me and even got repairs done under warranty. More

by robn537
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Sep 23, 2026

Ken Ganley Ford Norton responded

Your Ford F-250 is in great hands. We’re pleased Ashley kept you in the loop on your scheduled service and secured warranty coverage for the additional repairs she discovered. Knowing your service went as planned and extra work was handled smoothly means a lot to our team.

September 19, 2026

Dealership Rating
Employee Rating

It was a quick visit and they addressed all of my concerns. The coffee was good and the service was great! More

by j.siepker19
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Sep 20, 2026

Ken Ganley Ford Norton responded

Our team is glad the service on your Subaru Crosstrek was efficient and addressed all your concerns. Hearing you enjoyed the coffee and found our service outstanding means a lot to us.

Sep 23, 2026

Ken Ganley Ford Norton responded

Hi, thank you for the positive feedback! We're glad you enjoyed our speedy service and the coffee. We strive to address all customer concerns and provide excellent service. Hope to see you again soon!

September 19, 2026

Dealership Rating
Employee Rating

I had an issue with my check engine light. The ford team was clear about the price and timeframe to get the job done and completed the task perfectly. More

by Jackkeller56
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Sep 19, 2026

Ken Ganley Ford Norton responded

Your mention of our clear pricing and estimated timeframe highlights the transparency our service department aims for. Knowing we could flawlessly resolve your check engine light issue on your Ford F-150 means a great deal to us.

September 18, 2026

Dealership Rating
Employee Rating

Everything was quick. Everyone was kind. Especially the man who gave me a ride. Everything was quick. Everyone was kind. Especially the man who gave me a ride to and from. More

by amaigoch
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Sep 18, 2026

Ken Ganley Ford Norton responded

We’re glad the service on your Escape Hybrid was prompt and friendly, and that our shuttle rides made your visit convenient. Knowing you found our team both kind and efficient means a lot to us.

September 16, 2026

Dealership Rating
Employee Rating

Ashley welcomed me and checked me in. She directed me to the waiting area and kept me updated. Appreciate her caring ways. More

by barblloyd1019
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Sep 16, 2026

Ken Ganley Ford Norton responded

Hearing that Ashley’s warm welcome and clear updates made you feel valued means a lot to our service team. We’re always here to keep you informed and comfortable at every service visit for your Ford Edge.

September 08, 2026

Dealership Rating
Employee Rating

The service you provide is the best. Love when I don't have to sit at the dealer to have my car serviced More

by Kayze1109
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Sep 08, 2026

Ken Ganley Ford Norton responded

Your note about being able to drop off your Ford Escape and skip the wait reflects how our service department prioritizes convenience. Knowing our drop-off service makes things easier means a lot to our team.

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