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Ashley Neely

Overview Reviews (96) Inventory (193)

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Ashley Neely

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8

96 Reviews

Overview Reviews (96) Inventory (193)

4.8

96 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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96 Reviews of Ashley Neely

June 11, 2026

Dealership Rating

Employee Rating

A good experience, friendly, courteous and helpful Took time to explain and to get CarShield to pay more than what they did time to explain and to get CarShield to pay more than what they did More

by mybatten

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

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Jun 11, 2026 -

Ken Ganley Ford Norton responded

It’s great to hear Ashley and our team provided friendly, helpful service for your Ford EcoSport. We’re pleased they took the time to explain everything and worked with CarShield to secure better coverage. Thank you for the five-star rating.

June 03, 2026

Dealership Rating

Employee Rating

There's nothing worse than when you go to have a basic oil change somewhere and they try to upsell you and tell you all these things that will possibly go wrong with your car if you don't do this, this, a oil change somewhere and they try to upsell you and tell you all these things that will possibly go wrong with your car if you don't do this, this, and that. Ganley Ford did not do that. Thank you! More

by Mary G

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brianna Worthington

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Jun 03, 2026 -

Ken Ganley Ford Norton responded

We’re glad to hear our team kept your Ford Bronco Sport’s oil change straightforward and avoided unnecessary upsells. Thank you for trusting us with your service needs. We appreciate your feedback!

June 02, 2026

Dealership Rating

Employee Rating

Appreciate the prompt, efficient and professional service. Brought the Ford F-150 in for service. service. Brought the Ford F-150 in for service. More

by jcda2008

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 02, 2026 -

Ken Ganley Ford Norton responded

Thank you for the five-star rating. We’re glad the service on your Ford F-150 was prompt, efficient and professional. We look forward to assisting you again.

May 30, 2026

Dealership Rating

Employee Rating

Okay Not going to They were very kind and helpful They offered me water The waiting room was very comfortable with a nice TV And nice coffee dispenser offered me water The waiting room was very comfortable with a nice TV And nice coffee dispenser More

by don.hange1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

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May 30, 2026 -

Ken Ganley Ford Norton responded

Thank you for the five-star review. We’re glad our team made your Ford Edge service welcoming with refreshments and a comfortable waiting area. We appreciate your support!

May 26, 2026

Dealership Rating

Employee Rating

Entire process was easy. Set appointment to drop off the car. Was able to pick it up over my lunch hour. Set appointment to drop off the car. Was able to pick it up over my lunch hour. More

by Toby O

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

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May 26, 2026 -

Ken Ganley Ford Norton responded

Thank you for sharing your experience with your Ford Edge service. We’re glad the appointment scheduling was smooth and that you could pick up your vehicle during your lunch break. We appreciate your feedback and look forward to assisting you again.

May 29, 2026 -

Ken Ganley Ford Norton responded

Hello Toby, thank you for sharing your positive experience! We're so glad it was easy for you to schedule and that our quick service allowed you to get your car back over your lunch hour. We appreciate your business!

May 11, 2026

Dealership Rating

Employee Rating

Amazing place to Service and purchase your vehicle. The Advisors are top notch and treat you like Family. The Advisors are top notch and treat you like Family. More

by hanjoma1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath, Brianna Worthington, Mike Robinson, Alan Kinnaird

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May 11, 2026 -

Ken Ganley Ford Norton responded

Thank you for choosing us for both service and the purchase of your Ford Fiesta. We’re delighted our team treated you like family throughout your visit. Your five-star rating encourages us, and we look forward to serving you again.

May 09, 2026

Dealership Rating

Employee Rating

Friendly, knowledgeable service advisors, and nice waiting area with good coffee I will be back for all of my service needs waiting area with good coffee I will be back for all of my service needs More

by CSALCHAK

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

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May 09, 2026 -

Ken Ganley Ford Norton responded

Ashley and our service advisors appreciate your kind words about the friendly support, coffee, and waiting area. We look forward to caring for your Chevrolet on your next visit.

May 06, 2026

Dealership Rating

Employee Rating

5 I trust Ken Ganley Ford with the maintenance and repair of all of my vehicles! Fast friendly, professional service every time! Why would I ever go anywhere else? of all of my vehicles! Fast friendly, professional service every time! Why would I ever go anywhere else? More

by adamsiebarth1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

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May 06, 2026 -

Ken Ganley Ford Norton responded

It’s wonderful to know you trust us with all of your Ford maintenance and repairs. Ashley and our service team are delighted that our professional, friendly approach keeps you coming back.

May 06, 2026

Dealership Rating

Employee Rating

by adamsiebarth1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

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May 06, 2026 -

Ken Ganley Ford Norton responded

Thank you for trusting our team with the maintenance and repair of your Ford vehicles. Ashley and the service crew enjoy delivering fast, friendly, and professional care each visit. We look forward to serving you again.

May 03, 2026

Dealership Rating

Employee Rating

Very good they are talking care of right the way , get part on time. Love it part on time. Love it More

by YUYU197010

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 03, 2026 -

Ken Ganley Ford Norton responded

Thank you for letting us know how quickly we attended to your Ford F-250 and arranged parts delivery. Ashley and our service team are pleased to have everything handled efficiently. We appreciate your feedback and look forward to assisting you again.

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