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Ashley Neely
Ashley Neely at Ken Ganley Ford Norton

Ashley Neely | Page 2

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
140 Reviews
4.9

140 Reviews

Write a Review

140 Reviews of Ashley Neely

September 06, 2026

Dealership Rating
Employee Rating

Fast accurate service. Vending machines in the waiting room leave little to be desired. Appreciated the car wash! More

by JNICODEMUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 07, 2026

Ken Ganley Ford Norton responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

August 27, 2026

Dealership Rating
Employee Rating

From the time I walked in the door, Franco was very respectful and was wonderful to work with! Thank you for all of your assistance! I will highly recommend you to my friends and family! More

by Myersbarboh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, John Chapman

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Aug 28, 2026

Ken Ganley Ford Norton responded

We are very happy to hear that Franco and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Aug 27, 2026

Myersbarboh responded

Thank you Franco

August 24, 2026

Dealership Rating
Employee Rating

Great work, great service department and very friendly. .....every time. I would highly recommend them to anyone. More

by Davidmoore0
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

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Aug 24, 2026

Ken Ganley Ford Norton responded

Hearing that our service department consistently delivered friendly, high-quality work means a lot to our team. We appreciate your recommendation and look forward to servicing your Lincoln Nautilus again.

August 22, 2026

Dealership Rating
Employee Rating

Ashley was excellent and handled everything from start to finish She always handles my service needs with a smile More

by Lorin
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

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Aug 22, 2026

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 19, 2026

Dealership Rating
Employee Rating

Recently took my Flex in for a recall. They inspected and ordered the part. It was a quick visit. Ashley was pleasant. More

by garykosiba
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

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Aug 19, 2026

Ken Ganley Ford Norton responded

Your note about Ashley’s pleasant service reflects how our service department strives to blend efficiency with a friendly touch. Our service team is pleased we could inspect your Ford Flex, order the recall part promptly, and get you back on the road quickly.

August 15, 2026

Dealership Rating
Employee Rating

Exceptional, professional, friendly service done right the first time! I have all my vehicles service at Ken Ganley Ford. Why would ai go anywhere else?? More

by adamsiebarth1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, John Kirchenbauer, Fulton Benya, Scott Spath, Kevin Kneebusch, Brianna Worthington, Mike Robinson, Alan Kinnaird

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Aug 15, 2026

Ken Ganley Ford Norton responded

Knowing the service on your Ford Ranger was completed correctly on the first visit is rewarding for our service department. Your trust in us for all your vehicles means a lot to our team.

August 14, 2026

Dealership Rating
Employee Rating

They were very professionally and took care of my truck and I.the people were very nice More

by hgsmith1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 14, 2026

Ken Ganley Ford Norton responded

Thank you for your five-star rating. We’re pleased our service team provided professional care for your Ford F-150 and that you found our staff friendly.

August 01, 2026

Dealership Rating
Employee Rating

Excellent work right on time good job I'll come in your very good job More

by shondtucker1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath, Brianna Worthington, Mike Robinson

Print
Aug 01, 2026

Ken Ganley Ford Norton responded

It’s great to hear the service on your Ford F-150 was completed right on schedule and met your expectations. We look forward to assisting you again whenever you need us. Thank you for your kind feedback.

August 01, 2026

Dealership Rating
Employee Rating

Everything was great. Short wait time, courtesy, professionalism. I would definately refer others to you. More

by mikeym2955c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath, Brianna Worthington, Mike Robinson, Alan Kinnaird

Print
Aug 01, 2026

Ken Ganley Ford Norton responded

It’s great to hear the quick turnaround, courteous staff, and professional service on your Ford made a positive impression. We’re honored that you’d recommend us to others. We look forward to welcoming you back.

July 28, 2026

Dealership Rating
Employee Rating

Ashley does a great job, she keeps me constantly up to date and is very professional. Overall the dealer does a great job More

by Mmaxymiv
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Print
Jul 28, 2026

Ken Ganley Ford Norton responded

Thank you for the wonderful review. We’re pleased Ashley kept you informed and maintained a professional approach while servicing your Ford Explorer. We appreciate your feedback and look forward to assisting you with any future needs.

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