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Ashley Neely

Overview Reviews (152) Inventory (206)

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Ashley Neely

Ashley Neely | Page 2

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9

152 Reviews

Overview Reviews (152) Inventory (206)

4.9

152 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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152 Reviews of Ashley Neely

October 17, 2026

Dealership Rating

Employee Rating

Easy scheduling, quick service, friendly service department Got out earlier than expected. Car was washed as well department Got out earlier than expected. Car was washed as well More

by STEVENGKARL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

Oct 17, 2026 -

Ken Ganley Ford Norton responded

Thank you for the five-star review and your kind words. We’re glad scheduling was hassle-free and that your Explorer was ready sooner than expected, freshly washed and waiting for you.

October 16, 2026

Dealership Rating

Employee Rating

Excellent communication, explained repairs, done promptly, and came back clean. Technician did a good job took care of everything like it was thier own promptly, and came back clean. Technician did a good job took care of everything like it was thier own More

by boldry

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 16, 2026 -

Ken Ganley Ford Norton responded

We’re glad the service on your F-150 was transparent and efficient. Hearing that our technician treated it like their own and returned it clean means a lot to our service team.

October 15, 2026

Dealership Rating

Employee Rating

Very professional and helpful. They got me in a timely manner and answered all my questions. They got me in a timely manner and answered all my questions. More

by jessmith50

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

Oct 16, 2026 -

Ken Ganley Ford Norton responded

Our service team is pleased we could get your Ford Flex in promptly and address all your questions. Knowing you found our service professional and helpful means a lot to us.

October 02, 2026

Dealership Rating

Employee Rating

My experience was fantastic! Ashley Neely was very kind and considered. She answered my questions right away... Thank you Ashely and Ken Ganley Ford... Ashley Neely was very kind and considered. She answered my questions right away... Thank you Ashely and Ken Ganley Ford... More

by Dnice1234

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

Oct 02, 2026 -

Ken Ganley Ford Norton responded

Knowing that Ashley’s quick, thoughtful answers made your visit fantastic means a lot to our service team. We’re glad the service on your Ford Explorer met your expectations.

October 01, 2026

Dealership Rating

Employee Rating

They always do a great job in a timely manner. Best prices around and the Friendliest place. Great job Ganley!!! Best prices around and the Friendliest place. Great job Ganley!!! More

by hanjoma1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath, Brianna Worthington, Mike Robinson, Alan Kinnaird

Oct 01, 2026 -

Ken Ganley Ford Norton responded

Your note about our quick, friendly service and competitive pricing highlights what we aim to provide every time. Knowing your praise means a lot to our service department, and we’re glad to deliver that level of service on your Ford F-150.

October 01, 2026

Dealership Rating

Employee Rating

Customer service is always exceptional. Everything from the scheduling process to the complimentary shuttle and the quality/cost of the service are excellent. Everything from the scheduling process to the complimentary shuttle and the quality/cost of the service are excellent. More

by bethmgreenwood

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brianna Worthington

Oct 01, 2026 -

Ken Ganley Ford Norton responded

Knowing our streamlined scheduling, complimentary shuttle, and great-value service met your expectations means a lot to our service department. We’re glad we could deliver exceptional care for your Mustang Mach-E. Thank you for your kind words and the five-star rating.

September 26, 2026

Dealership Rating

Employee Rating

Easy in and easy out. Everything went smoothly and appreciated the car wash too. Thanks Everything went smoothly and appreciated the car wash too. Thanks More

by dfrase_taylorbev

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

Sep 26, 2026 -

Ken Ganley Ford Norton responded

Thank you for trusting our service department with your Ford. We’re happy your visit was quick and smooth and that you enjoyed the complimentary car wash.

September 23, 2026

Dealership Rating

Employee Rating

They took care of my scheduled service as planned. ..som additional items were discovered and Ashley communicated well with me and even got repairs done under warranty. ..som additional items were discovered and Ashley communicated well with me and even got repairs done under warranty. More

by robn537

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

Sep 23, 2026 -

Ken Ganley Ford Norton responded

Your Ford F-250 is in great hands. We’re pleased Ashley kept you in the loop on your scheduled service and secured warranty coverage for the additional repairs she discovered. Knowing your service went as planned and extra work was handled smoothly means a lot to our team.

September 19, 2026

Dealership Rating

Employee Rating

It was a quick visit and they addressed all of my concerns. The coffee was good and the service was great! concerns. The coffee was good and the service was great! More

by j.siepker19

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

Sep 20, 2026 -

Ken Ganley Ford Norton responded

Our team is glad the service on your Subaru Crosstrek was efficient and addressed all your concerns. Hearing you enjoyed the coffee and found our service outstanding means a lot to us.

Sep 23, 2026 -

Ken Ganley Ford Norton responded

Hi, thank you for the positive feedback! We're glad you enjoyed our speedy service and the coffee. We strive to address all customer concerns and provide excellent service. Hope to see you again soon!

September 19, 2026

Dealership Rating

Employee Rating

I had an issue with my check engine light. The ford team was clear about the price and timeframe to get the job done and completed the task perfectly. The ford team was clear about the price and timeframe to get the job done and completed the task perfectly. More

by Jackkeller56

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

Sep 19, 2026 -

Ken Ganley Ford Norton responded

Your mention of our clear pricing and estimated timeframe highlights the transparency our service department aims for. Knowing we could flawlessly resolve your check engine light issue on your Ford F-150 means a great deal to us.

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