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Ashley Neely

Overview Reviews (140) Inventory (179)

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Ashley Neely

Ashley Neely | Page 3

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9

140 Reviews

Overview Reviews (140) Inventory (179)

4.9

140 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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140 Reviews of Ashley Neely

July 26, 2026

Dealership Rating

Employee Rating

Excellent service. Clean facility. Courteous and accommodating service techs. Answered any questions or concerns that I had. Clean facility. Courteous and accommodating service techs. Answered any questions or concerns that I had. More

by MICKEY MANACK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Fulton Benya

Jul 27, 2026 -

Ken Ganley Ford Norton responded

Wonderful to read about your experience in our clean facility. We’re pleased that our technicians were courteous, accommodating, and answered your questions about your Ford. Fulton and our team appreciate your feedback and look forward to assisting you again.

Jul 28, 2026 -

Ken Ganley Ford Norton responded

Hi Mickey, thank you for your kind review! We are delighted to hear that you had an excellent experience at our facility. Our team is dedicated to providing top-notch service and making sure all of our customers' questions and concerns are addressed. We greatly appreciate your business.

July 23, 2026

Dealership Rating

Employee Rating

Staff is very friendly. Service Department was punctual and very helpful. Was notified promptly when service was completed. Service Department was punctual and very helpful. Was notified promptly when service was completed. More

by DIANAGEYER13

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Spath

Jul 24, 2026 -

Ken Ganley Ford Norton responded

It’s great to hear our staff greeted you warmly and that our service department handled your Ford promptly. We’re glad the notification let you know as soon as everything was finished. We look forward to assisting you again.

July 21, 2026

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Employee Rating

Very happy that they got me in quick to do my oil change, just wish you wouldn't charge your customers 2% for using a credit card. just wish you wouldn't charge your customers 2% for using a credit card. More

by gsexton012

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 22, 2026 -

Ken Ganley Ford Norton responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 18, 2026

Dealership Rating

Employee Rating

Great customer service Every one I have worked with over the years has been good and very professional. I have a Lincoln but choose your dealership for my service needs the years has been good and very professional. I have a Lincoln but choose your dealership for my service needs More

by Nancy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

Jul 18, 2026 -

Ken Ganley Ford Norton responded

It’s great to know Ashley and the team have provided professional care for your Lincoln Aviator over the years. We appreciate you choosing us for your service needs and look forward to seeing you again.

July 18, 2026

Dealership Rating

Employee Rating

Great customer service The girl in customer service went above and beyond to help me. She represents the dealership greatly. above and beyond to help me. She represents the dealership greatly. More

by Nancy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

Jul 18, 2026 -

Ken Ganley Ford Norton responded

It’s great to learn that Ashley went out of her way during your Ford Expedition service. We’re thrilled she could provide such attentive assistance and ensure everything went smoothly. Thanks for highlighting her dedication.

July 18, 2026

Dealership Rating

Employee Rating

Very very nice people work there. All t h e service writers are very knowledgeable about Ford cars All t h e service writers are very knowledgeable about Ford cars More

by ediestudy47

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

Jul 18, 2026 -

Ken Ganley Ford Norton responded

Thank you for your kind words about our service writers. It’s great to know they could provide knowledgeable care for your Ford Edge. Please reach out to Ashley if you need anything else.

July 17, 2026

Dealership Rating

Employee Rating

Service was great and the vehicle is running great. Ashley was easy to deal with. She was very helpful in getting the parts order and put on in a timely manner. Ashley was easy to deal with. She was very helpful in getting the parts order and put on in a timely manner. More

by tomlucey08

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

Jul 17, 2026 -

Ken Ganley Ford Norton responded

Delighted to hear your Ford Expedition Max is running smoothly after service. Ashley will be pleased her efforts to secure and install the parts promptly made everything easy for you. Thank you for trusting us with your vehicle.

July 17, 2026

Dealership Rating

Employee Rating

Always have received great service. Friendly, professional and provides fast service. Have taken my vehicles there for the last 6 years. Friendly, professional and provides fast service. Have taken my vehicles there for the last 6 years. More

by Missylea

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

Jul 17, 2026 -

Ken Ganley Ford Norton responded

Thank you for trusting us with your Ford Explorer for the past six years. Ashley and our team are glad to deliver friendly, professional, and fast service each time. We look forward to assisting you again.

July 16, 2026

Dealership Rating

Employee Rating

Ashley answered all of our questions prior to the service and then after as well. We were very pleased with the time it took as well. and then after as well. We were very pleased with the time it took as well. More

by JTKRUG43

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

Jul 16, 2026 -

Ken Ganley Ford Norton responded

Thank you for the 5-star rating. We’re delighted Ashley answered all of your questions before and after service and that we finished it quickly. Let us know if you need anything else for your Ford.

July 16, 2026

Dealership Rating

Employee Rating

Have always received first class treatment at the facility Appreciate the honesty and professionalism on every visit. facility Appreciate the honesty and professionalism on every visit. More

by Coiner27

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

Jul 16, 2026 -

Ken Ganley Ford Norton responded

It’s wonderful to know that each visit for your Ford Taurus service feels first class. We’re grateful for your recognition of the team’s honesty and professionalism. Ashley and the entire crew look forward to assisting you next time.

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