Ashley Neely
Ashley Neely at Ken Ganley Ford Norton

Ashley Neely | Page 3

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8
121 Reviews
4.8

121 Reviews

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121 Reviews of Ashley Neely

June 13, 2026

Dealership Rating
Employee Rating

Outstanding service from Ashley. If everyone there are as concerned for their customers as she I give them a 10 star rating. More

by Kurt
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jun 15, 2026

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Jun 13, 2026

Kurt responded

Thank you

June 13, 2026

Dealership Rating
Employee Rating

Overall experience was great. Glad a loaner vehicle was available due to repairs taking longer than expected. Ashley kept me informed in a timely manner More

by Chadvhenderson
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jun 13, 2026

Ken Ganley Ford Norton responded

We’re happy a loaner Transit-350 kept you moving while repairs took longer than expected. Ashley is glad her timely updates made a difference. Thank you for the five-star review and for trusting us with your Ford service.

June 13, 2026

Dealership Rating
Employee Rating

Friendly, professional, communicative Good customer service and communication. Easy to schedule an appointment and done in a timely manner. Thank you! More

by Tim Z
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jun 13, 2026

Ken Ganley Ford Norton responded

We’re delighted our team provided friendly, professional updates and made scheduling a breeze. Ashley and the team appreciate you choosing your Ford for service and look forward to assisting you again.

June 13, 2026

Dealership Rating
Employee Rating

Friendly, professional, communicative Good customer service and communication. Easy to schedule an appointment and done in a timely manner. Thank you! More

by Tim Z
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jun 13, 2026

Ken Ganley Ford Norton responded

Thanks for sharing your experience. We’re glad your Ford service was simple to schedule and completed quickly. Ashley will be excited to hear your kind words.

June 12, 2026

Dealership Rating
Employee Rating

We appreciated everything Ashley did for us, She was very nice and knowledgible about what was needed to fix our car, Ganley service dept and the technician did a fantastic job in finding out the issue with More

by MARTUCCICHERYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2026

Ken Ganley Ford Norton responded

It’s great to learn Ashley and our technicians quickly identified the real problem with your Ford Taurus. Thank you for sharing your positive experience and for recommending us to your family and friends. We look forward to taking care of any future service needs.

June 11, 2026

Dealership Rating
Employee Rating

A good experience, friendly, courteous and helpful Took time to explain and to get CarShield to pay more than what they did More

by mybatten
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jun 11, 2026

Ken Ganley Ford Norton responded

It’s great to hear Ashley and our team provided friendly, helpful service for your Ford EcoSport. We’re pleased they took the time to explain everything and worked with CarShield to secure better coverage. Thank you for the five-star rating.

June 03, 2026

Dealership Rating
Employee Rating

There's nothing worse than when you go to have a basic oil change somewhere and they try to upsell you and tell you all these things that will possibly go wrong with your car if you don't do this, this, a More

by Mary G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Worthington

Jun 03, 2026

Ken Ganley Ford Norton responded

We’re glad to hear our team kept your Ford Bronco Sport’s oil change straightforward and avoided unnecessary upsells. Thank you for trusting us with your service needs. We appreciate your feedback!

June 02, 2026

Dealership Rating
Employee Rating

Appreciate the prompt, efficient and professional service. Brought the Ford F-150 in for service. More

by jcda2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2026

Ken Ganley Ford Norton responded

Thank you for the five-star rating. We’re glad the service on your Ford F-150 was prompt, efficient and professional. We look forward to assisting you again.

May 30, 2026

Dealership Rating
Employee Rating

Okay Not going to They were very kind and helpful They offered me water The waiting room was very comfortable with a nice TV And nice coffee dispenser More

by don.hange1
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

May 30, 2026

Ken Ganley Ford Norton responded

Thank you for the five-star review. We’re glad our team made your Ford Edge service welcoming with refreshments and a comfortable waiting area. We appreciate your support!

May 26, 2026

Dealership Rating
Employee Rating

Entire process was easy. Set appointment to drop off the car. Was able to pick it up over my lunch hour. More

by Toby O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

May 26, 2026

Ken Ganley Ford Norton responded

Thank you for sharing your experience with your Ford Edge service. We’re glad the appointment scheduling was smooth and that you could pick up your vehicle during your lunch break. We appreciate your feedback and look forward to assisting you again.

May 29, 2026

Ken Ganley Ford Norton responded

Hello Toby, thank you for sharing your positive experience! We're so glad it was easy for you to schedule and that our quick service allowed you to get your car back over your lunch hour. We appreciate your business!

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