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Ashley Neely
Ashley Neely at Ken Ganley Ford Norton

Ashley Neely | Page 3

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
152 Reviews
4.9

152 Reviews

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152 Reviews of Ashley Neely

September 18, 2026

Dealership Rating
Employee Rating

Everything was quick. Everyone was kind. Especially the man who gave me a ride. Everything was quick. Everyone was kind. Especially the man who gave me a ride to and from. More

by amaigoch
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

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Sep 18, 2026

Ken Ganley Ford Norton responded

We’re glad the service on your Escape Hybrid was prompt and friendly, and that our shuttle rides made your visit convenient. Knowing you found our team both kind and efficient means a lot to us.

September 16, 2026

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Employee Rating

Ashley welcomed me and checked me in. She directed me to the waiting area and kept me updated. Appreciate her caring ways. More

by barblloyd1019
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

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Sep 16, 2026

Ken Ganley Ford Norton responded

Hearing that Ashley’s warm welcome and clear updates made you feel valued means a lot to our service team. We’re always here to keep you informed and comfortable at every service visit for your Ford Edge.

September 08, 2026

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Employee Rating

The service you provide is the best. Love when I don't have to sit at the dealer to have my car serviced More

by Kayze1109
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

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Sep 08, 2026

Ken Ganley Ford Norton responded

Your note about being able to drop off your Ford Escape and skip the wait reflects how our service department prioritizes convenience. Knowing our drop-off service makes things easier means a lot to our team.

September 06, 2026

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Employee Rating

Fast accurate service. Vending machines in the waiting room leave little to be desired. Appreciated the car wash! More

by JNICODEMUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 07, 2026

Ken Ganley Ford Norton responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

August 27, 2026

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Employee Rating

From the time I walked in the door, Franco was very respectful and was wonderful to work with! Thank you for all of your assistance! I will highly recommend you to my friends and family! More

by Myersbarboh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, John Chapman

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Aug 28, 2026

Ken Ganley Ford Norton responded

We are very happy to hear that Franco and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Aug 27, 2026

Myersbarboh responded

Thank you Franco

August 24, 2026

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Employee Rating

Great work, great service department and very friendly. .....every time. I would highly recommend them to anyone. More

by Davidmoore0
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

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Aug 24, 2026

Ken Ganley Ford Norton responded

Hearing that our service department consistently delivered friendly, high-quality work means a lot to our team. We appreciate your recommendation and look forward to servicing your Lincoln Nautilus again.

August 22, 2026

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Employee Rating

Ashley was excellent and handled everything from start to finish She always handles my service needs with a smile More

by Lorin
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

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Aug 22, 2026

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 19, 2026

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Employee Rating

Recently took my Flex in for a recall. They inspected and ordered the part. It was a quick visit. Ashley was pleasant. More

by garykosiba
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

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Aug 19, 2026

Ken Ganley Ford Norton responded

Your note about Ashley’s pleasant service reflects how our service department strives to blend efficiency with a friendly touch. Our service team is pleased we could inspect your Ford Flex, order the recall part promptly, and get you back on the road quickly.

August 15, 2026

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Employee Rating

Exceptional, professional, friendly service done right the first time! I have all my vehicles service at Ken Ganley Ford. Why would ai go anywhere else?? More

by adamsiebarth1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, John Kirchenbauer, Fulton Benya, Scott Spath, Kevin Kneebusch, Brianna Worthington, Mike Robinson, Alan Kinnaird

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Aug 15, 2026

Ken Ganley Ford Norton responded

Knowing the service on your Ford Ranger was completed correctly on the first visit is rewarding for our service department. Your trust in us for all your vehicles means a lot to our team.

August 14, 2026

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Employee Rating

They were very professionally and took care of my truck and I.the people were very nice More

by hgsmith1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 14, 2026

Ken Ganley Ford Norton responded

Thank you for your five-star rating. We’re pleased our service team provided professional care for your Ford F-150 and that you found our staff friendly.

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