Brianna Worthington
Brianna Worthington at Ken Ganley Ford Norton

Brianna Worthington

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
182 Reviews

Dealership Experience

5 yrs, 2 mos

4.9

182 Reviews

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182 Reviews of Brianna Worthington

July 15, 2026

Dealership Rating
Employee Rating

Always helpful easy to access and schedule service appointments. Brianna always goes above and beyond I like the break down of what service needs done and cost of each service. More

by Jonesje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2026

Ken Ganley Ford Norton responded

Great to hear scheduling appointments is straightforward and that Brianna’s support made everything clear. We’re pleased the breakdown of needed services and costs met your expectations. Let us know when you’re ready for your next Ford service appointment.

June 30, 2026

Dealership Rating
Employee Rating

I recommend them to be one of the best friendly people I have met since I moved to Akron here from Maryland..I trust they will keep up the good work. More

by kwasiboateng787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2026

Ken Ganley Ford Norton responded

It’s great to know our team provided a friendly experience as you settled in Akron from Maryland. Thank you for trusting us with your Ford Explorer service and for recommending our staff. We look forward to continuing that level of care for you.

June 22, 2026

Dealership Rating
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The entire staff is great. I wouldn’t take my car anywhere else for service More

by tbyers4522
Service Price Transparency
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Recommend Dealer
Yes
Jun 22, 2026

Ken Ganley Ford Norton responded

It’s wonderful to hear our staff earned your confidence. We look forward to keeping your Ford running smoothly each time you stop by.

June 16, 2026

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Employee Rating

Todo muy bien muy amables todos y el servicio mu agradable al igual las personas que nos atendieron More

by Ptrejom93
Service Price Transparency
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Recommend Dealer
Yes
Jun 16, 2026

Ken Ganley Ford Norton responded

Thank you for sharing your feedback. We’re pleased to hear our team made you feel welcome and that the service on your Ford E350 was pleasant. We look forward to assisting you again.

June 12, 2026

Dealership Rating
Employee Rating

We appreciated everything Ashley did for us, She was very nice and knowledgible about what was needed to fix our car, Ganley service dept and the technician did a fantastic job in finding out the issue with More

by MARTUCCICHERYL
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 12, 2026

Ken Ganley Ford Norton responded

It’s great to learn Ashley and our technicians quickly identified the real problem with your Ford Taurus. Thank you for sharing your positive experience and for recommending us to your family and friends. We look forward to taking care of any future service needs.

June 03, 2026

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There's nothing worse than when you go to have a basic oil change somewhere and they try to upsell you and tell you all these things that will possibly go wrong with your car if you don't do this, this, a More

by Mary G
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jun 03, 2026

Ken Ganley Ford Norton responded

We’re glad to hear our team kept your Ford Bronco Sport’s oil change straightforward and avoided unnecessary upsells. Thank you for trusting us with your service needs. We appreciate your feedback!

May 31, 2026

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Employee Rating

They got it done quickly since it was our company service truck and we needed it for the weekend More

by maplelakes
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 31, 2026

Ken Ganley Ford Norton responded

Thanks for the five-star review. We’re pleased Brianna and our service team completed work on your Ford Transit-250 quickly so it was ready for your weekend. We appreciate you trusting us with your company vehicle.

May 29, 2026

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Employee Rating

Great service. Always fair and upfront. Rentals available if needed. Service advisor is on point More

by tylerliz2823
Service Price Transparency
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Recommend Dealer
Yes
May 29, 2026

Ken Ganley Ford Norton responded

We’re thankful for your five-star rating. Brianna and our team are pleased they could provide fair, upfront service and arrange a rental when needed. Please reach out if there’s anything else we can do to keep your Ford running smoothly.

May 11, 2026

Dealership Rating
Employee Rating

Amazing place to Service and purchase your vehicle. The Advisors are top notch and treat you like Family. More

by hanjoma1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 11, 2026

Ken Ganley Ford Norton responded

Thank you for choosing us for both service and the purchase of your Ford Fiesta. We’re delighted our team treated you like family throughout your visit. Your five-star rating encourages us, and we look forward to serving you again.

May 03, 2026

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Employee Rating

Alan and the crew are friendly, efficient, and helpful with any questions I have and always with a great attitude. More

by rob.toth1011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird , Shelby

May 03, 2026

Ken Ganley Ford Norton responded

We appreciate you recognizing Alan and our crew’s friendly and efficient support with your Honda. We’re glad they could answer all your questions with a great attitude. We look forward to assisting you again.

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