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Alan Kinnaird
Alan Kinnaird at Ken Ganley Ford Norton

Alan Kinnaird

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
70 Reviews

Industry Experience

28 yrs, 1 mo

4.9

70 Reviews

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70 Reviews of Alan Kinnaird

October 01, 2026

Dealership Rating
Employee Rating

Ganley is my go to dealer for service on my 2022 f150. They have always acknowledged my concerns and taken proper care of my vehicle. I take very good care of my truck and they seam to respect my efforts More

by SWIMNINAFSHBWL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 01, 2026

Ken Ganley Ford Norton responded

Knowing our service department has become your go-to for your 2022 Ford F-150 means a great deal to us. Hearing that we pay attention to your concerns and honor the effort you put into maintaining your truck is truly rewarding.

October 01, 2026

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Employee Rating

They always do a great job in a timely manner. Best prices around and the Friendliest place. Great job Ganley!!! More

by hanjoma1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath, Ashley Neely, Brianna Worthington, Mike Robinson

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Oct 01, 2026

Ken Ganley Ford Norton responded

Your note about our quick, friendly service and competitive pricing highlights what we aim to provide every time. Knowing your praise means a lot to our service department, and we’re glad to deliver that level of service on your Ford F-150.

September 28, 2026

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Employee Rating

Ken Ganley Ford of Norton always takes care of me From everyone in service To the sales staff More

by Afares1015
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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Sep 28, 2026

Ken Ganley Ford Norton responded

Knowing that our service and sales teams always take care of you means a lot to us. We’re glad the service on your Ford Bronco meets your needs, and our dealership is here whenever you need us.

September 25, 2026

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Employee Rating

They always fulfill my needs. Everyone treats me exceptionally good. I like everyone at Ganley and I love my car. More

by CWITCH729
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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Sep 25, 2026

Ken Ganley Ford Norton responded

Knowing that we consistently meet your needs and make you feel well cared for means a lot to our service department. We’re happy you enjoy working with everyone here and that you love your Ford Escape.

September 25, 2026

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Employee Rating

Alan Kinnaird was very professional and offered me additional information on where to go for repairs on my vehicle. More

by RANDDHARRIS
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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Sep 25, 2026

Ken Ganley Ford Norton responded

Your praise of Alan’s professionalism and guidance highlights our service department’s commitment to supporting you beyond routine maintenance. Knowing you found his advice on where to take your Mustang for repairs helpful means a lot to our service team.

September 22, 2026

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Employee Rating

Very efficient check in and completion of service. Tech showed excellent care of my vehicle while performing services. More

by C.sprague
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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Sep 22, 2026

Ken Ganley Ford Norton responded

We’re pleased your check-in and service completion went quickly and smoothly. Knowing that Alan handled your F-150 with such care is rewarding.

September 22, 2026

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Employee Rating

The work on my car was done and accurately. The service reps are always very kind and take the time to explain everything. More

by Kathy
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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Sep 22, 2026

Ken Ganley Ford Norton responded

Your note about our service reps taking the time to explain everything reflects our commitment to clarity. We’re glad the work on your Ford Escape was done accurately and met your needs. Hearing your kind words means a great deal to our service department.

September 16, 2026

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Employee Rating

It was pleasant. They got me in and out quickly. I would use them again. More

by Mikeho13
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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Sep 16, 2026

Ken Ganley Ford Norton responded

We’re glad your service on your Ford F-150 was pleasant and efficient. Alan and our service team appreciate your five-star rating and look forward to helping you again.

September 04, 2026

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Employee Rating

Timely, courteous, accommodating, professional ? ? I appreciated them getting me a ride to and from my home. That way I did not have to wait for hours while my car was being serviced. More

by jingram_1
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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Sep 04, 2026

Ken Ganley Ford Norton responded

We’re glad our shuttle service helped you avoid waiting while your Ford Escape was serviced. Your feedback means a lot to our service team.

September 04, 2026

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Employee Rating

I've gone there for years. The staff is always very helpful and friendly. Never pushy More

by Tracy1764
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Print
Sep 04, 2026

Ken Ganley Ford Norton responded

After so many years of trusting our service department, knowing we’ve been supportive and welcoming means a great deal to our service team. We’re glad the service on your Ford Escape always feels pressure-free. Alan and everyone here appreciate your loyalty over the years.

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