Alan Kinnaird
Alan Kinnaird at Ken Ganley Ford Norton

Alan Kinnaird

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
89 Reviews

Industry Experience

28 yrs, 2 mos

4.9

89 Reviews

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89 Reviews of Alan Kinnaird

November 08, 2026

Dealership Rating
Employee Rating

I called on Monday and got in on Tuesday. They communicated my issues quickly and got them resolved quickly. More

by EVAMICHAEL
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Nov 09, 2026

Ken Ganley Ford Norton responded

We're glad you could get your Ford Expedition in promptly and received timely updates from our service team. It's rewarding to hear your concerns were resolved quickly.

Nov 10, 2026

Ken Ganley Ford Norton responded

Hello, thank you for your wonderful feedback! We're thrilled to hear that we could address your issues promptly. Our team is dedicated to providing quick and effective service, and it's great to know we met your expectations. We look forward to serving you again!

November 05, 2026

Dealership Rating
Employee Rating

Always a great experience Allen takes excellent care of me a my vehicles. Allen is great at what he does More

by hartleymike1
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Nov 05, 2026

Ken Ganley Ford Norton responded

Visit after visit, it’s rewarding to hear that Alan takes such good care of you and your Ford F-150. Thank you for recognizing his expertise.

November 03, 2026

Dealership Rating
Employee Rating

Alan might be the best service attendant that was informative, helpful and listened to what I wanted and delivered. I have already told at least ten people about my experience at Kent Ganley Ford ser More

by Frey1
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Nov 03, 2026

Ken Ganley Ford Norton responded

Knowing Alan listened to your needs and provided clear guidance during service on your Ford F-350 is rewarding. Thank you for recommending our service team to so many people.

November 03, 2026

Dealership Rating
Employee Rating

Staffs were polite and Service was smooth, fast and easy too,I appreciate y'all More

by Macelvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 03, 2026

Ken Ganley Ford Norton responded

We're glad the service on your Ford Fusion felt efficient and hassle free, with courteous care from our team. Thank you for your kind words!

October 31, 2026

Dealership Rating
Employee Rating

Sam in parts dept wonderful man. Allen is also a great service advisor! Thank you! More

by Mppmcoop
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Oct 31, 2026

Ken Ganley Ford Norton responded

We're happy our parts team and Alan made such a positive impression during service on your Ford Explorer. Thank you for the kind words!

October 30, 2026

Dealership Rating
Employee Rating

Upon arriving at the dealership I was treated with great kindness. I had a recall on my explorer with emission issue. I bought a new iPhone 18 and was having trouble connecting to the Apple car play. The te More

by Cope
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Oct 30, 2026

Ken Ganley Ford Norton responded

We’re glad our technician could help connect your phone to Apple CarPlay during your Ford Explorer recall visit. Your kind words about our team’s warm welcome and your confidence in our service department mean a great deal to us.

October 30, 2026

Dealership Rating
Employee Rating

Upon arriving at the dealership I was treated with great kindness. I had a recall on my explorer with emission issue. I bought a new iPhone 18 and was having trouble connecting to the Apple car play. The te More

by Cope
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Oct 30, 2026

Ken Ganley Ford Norton responded

We're glad our technician could sort out the Apple CarPlay connection while assisting with the recall on your Ford Explorer. Your kind words about the warm welcome and your confidence in our team for future repairs mean a lot to us.

October 29, 2026

Dealership Rating
Employee Rating

After I contacted the dealership to tell them what I thought the problem was. It was confirmed the parts were ordered and the car was fixed in less than 24 hours. Thank you for the loaner and thank you More

by Sheepdogs0
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Oct 29, 2026

Ken Ganley Ford Norton responded

Our team was happy to provide a loaner while your Lincoln Navigator was being repaired. Your kind words about the care we provided mean a lot to us.

October 17, 2026

Dealership Rating
Employee Rating

Quick service. Knowledgeable and courteous technicians! I appreciate Allan taking time to do research on my issue! More

by MSDLSHROPSHIRE
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Oct 17, 2026

Ken Ganley Ford Norton responded

We’re glad the service on your Escape was efficient and our technicians made you feel well taken care of. Our team is pleased Alan could take the time to research your issue thoroughly.

October 17, 2026

Dealership Rating
Employee Rating

Everything done timely and kept well informed. ...haven't ever been disappointed Great customer service experience with everyone More

by Neptune316316
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Oct 17, 2026

Ken Ganley Ford Norton responded

We’re glad the service on your Ford Bronco was prompt and kept you well-informed. Your kind words and five-star rating mean a lot to our service team.

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