Alan Kinnaird
Alan Kinnaird at Ken Ganley Ford Norton

Alan Kinnaird

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
62 Reviews

Industry Experience

28 yrs

4.9

62 Reviews

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62 Reviews of Alan Kinnaird

September 04, 2026

Dealership Rating
Employee Rating

Timely, courteous, accommodating, professional ? ? I appreciated them getting me a ride to and from my home. That way I did not have to wait for hours while my car was being serviced. More

by jingram_1
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Sep 04, 2026

Ken Ganley Ford Norton responded

We’re glad our shuttle service helped you avoid waiting while your Ford Escape was serviced. Your feedback means a lot to our service team.

September 04, 2026

Dealership Rating
Employee Rating

I've gone there for years. The staff is always very helpful and friendly. Never pushy More

by Tracy1764
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Sep 04, 2026

Ken Ganley Ford Norton responded

After so many years of trusting our service department, knowing we’ve been supportive and welcoming means a great deal to our service team. We’re glad the service on your Ford Escape always feels pressure-free. Alan and everyone here appreciate your loyalty over the years.

August 31, 2026

Dealership Rating
Employee Rating

We have no complaints and we appreciate Allen and knowledgeable technicians. Close by and an option for us with other car care places. More

by Mppmcoop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2026

Ken Ganley Ford Norton responded

Hearing that you appreciate Alan and our knowledgeable technicians means a lot to our team. We’re pleased we could offer a convenient service option for your Ford Explorer.

August 27, 2026

Dealership Rating
Employee Rating

Helpful and friendly Did all that I needed and in a timely manner, no problems More

by JONLIEBMANN4
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Aug 27, 2026

Ken Ganley Ford Norton responded

Your praise for our team’s helpful attitude and prompt service means a lot to us. Our service department is pleased we could complete everything you needed on your Ford Bronco Sport without any issues.

August 24, 2026

Dealership Rating
Employee Rating

Always good service The service team is very attentive to your needs and what the issues are and prompt at getting them fix and resolved. And keeping you informed along the way More

by crystalaws01
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Aug 25, 2026

Ken Ganley Ford Norton responded

Your note about our service team’s attentiveness and clear communication highlights how we prioritize keeping you informed. Hearing that those updates and prompt resolutions for your Ford Escape met your needs means a lot to our team.

August 20, 2026

Dealership Rating
Employee Rating

Very knowledgeable and easy to do business. Very professional! Respectful in interactions and open to customer questions. More

by allen.k.heid
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Aug 20, 2026

Ken Ganley Ford Norton responded

We’re glad the service on your Ford F-150 went smoothly and professionally. Knowing you found our team knowledgeable, respectful, and open to your questions means a lot to us.

August 20, 2026

Dealership Rating
Employee Rating

I called made a appointment. Allen communicated with me very well, Allen is a big reason I bring my vehicles to Ganley Barberton. Not just my work truck either. Can't say enough More

by Ronscott52
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Aug 20, 2026

Ken Ganley Ford Norton responded

Hearing that Alan’s clear communication made scheduling your service feel effortless means a lot to our service team. We appreciate you trusting our department with your Ford Transit-250 and all your vehicles.

August 15, 2026

Dealership Rating
Employee Rating

Exceptional, professional, friendly service done right the first time! I have all my vehicles service at Ken Ganley Ford. Why would ai go anywhere else?? More

by adamsiebarth1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2026

Ken Ganley Ford Norton responded

Knowing the service on your Ford Ranger was completed correctly on the first visit is rewarding for our service department. Your trust in us for all your vehicles means a lot to our team.

August 13, 2026

Dealership Rating
Employee Rating

Fast efficient and friendly Are you kidding me? lol one two three four five six More

by patrickbwood
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Aug 17, 2026

Ken Ganley Ford Norton responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

August 06, 2026

Dealership Rating
Employee Rating

Everyone is always nice and helpful. The quality of the work is excellent. They are fair and upfront with pricing and better than local competitors. They always give me options when poss More

by jessC73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: cashier

Aug 06, 2026

Ken Ganley Ford Norton responded

Transparent pricing and genuine options are at the heart of how our service department operates. Hearing that the service on your Ford Focus was excellent and that you trust us to recommend only needed work means a lot to us. Thank you for placing your trust in our team.

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