Alan Kinnaird
Alan Kinnaird at Ken Ganley Ford Norton

Alan Kinnaird

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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5.0
30 Reviews

Industry Experience

27 yrs, 9 mos

5.0

30 Reviews

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30 Reviews of Alan Kinnaird

June 11, 2026

Dealership Rating
Employee Rating

They are always nice and courteous. Always do a nice job fixing the issue with our cars More

by lhunneke
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jun 11, 2026

Ken Ganley Ford Norton responded

Alan and our service team are glad to hear you find us courteous and that we addressed your Kia Soul’s needs. Thank you for the five-star rating, and we look forward to helping you again.

June 06, 2026

Dealership Rating
Employee Rating

Other ford dealerships couldn't help because of the extended warranty, but Alan took me right in. Alan was spot on with the diagnosis, fixed my f150 and was a pleasure to work with. I will be using Ken More

by Sjmcrosby2014
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jun 06, 2026

Ken Ganley Ford Norton responded

We’re thrilled Alan was able to navigate the extended warranty and accurately diagnose and repair your Ford F-150. He’ll be happy to know you appreciated his assistance. We look forward to helping with your future service needs.

June 05, 2026

Dealership Rating
Employee Rating

Good customer service Had a very good experience and customer service at the service department. More

by richarda.pastor1968
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jun 05, 2026

Ken Ganley Ford Norton responded

We appreciate you sharing your positive service experience on your Ford F-150. Alan and our service team are pleased to have provided attentive care. Thank you for choosing Ford.

June 01, 2026

Dealership Rating
Employee Rating

The Service dept was very considerate and helpful. I had health problems and could not drive the distance to get service. They were able to pick up my car and bring it back. More

by markub5012
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jun 01, 2026

Ken Ganley Ford Norton responded

We appreciate your kind feedback about our service team. Alan arranged the pickup and return of your Ford EcoSport so you didn’t have to worry about driving. We hope you’re feeling better and enjoying your Ford again.

Jun 03, 2026

Ken Ganley Ford Norton responded

Thank you for your kind words! Our service team is always willing to go the extra mile to accommodate our customers' needs. We are glad we could provide a convenient solution for you during a difficult time. Your satisfaction is always our top priority!

May 29, 2026

Dealership Rating
Employee Rating

They took time to listen, and did not dismiss my concerns. They went above and beyond to be certain I had something to dive over the holiday weekend. More

by Jlgr8house
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

May 29, 2026

Ken Ganley Ford Norton responded

Thank you for sharing that Alan and our team took the time to listen and address your concerns. We're happy we could make sure your Ford was ready for the holiday weekend.

May 29, 2026

Dealership Rating
Employee Rating

Came in for a recall appointment set up by Allstate. Taken care of efficiently in a timely manner More

by defaultuser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2026

Ken Ganley Ford Norton responded

Alan and our service team are glad we could complete your Ford Escape recall promptly and efficiently. Thank you for your review.

May 28, 2026

Dealership Rating
Employee Rating

Genuinely completely professional from start to finish, and I will continue to bring my Lincoln to this Service Department for all issues in the future. More

by jonz.herb
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

May 28, 2026

Ken Ganley Ford Norton responded

It’s great to hear our service department provided a professional experience from start to finish. We look forward to maintaining your Lincoln in the future. Alan and our team appreciate your trust.

May 26, 2026

Dealership Rating
Employee Rating

Entire process was easy. Set appointment to drop off the car. Was able to pick it up over my lunch hour. More

by Toby O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

May 26, 2026

Ken Ganley Ford Norton responded

Thank you for sharing your experience with your Ford Edge service. We’re glad the appointment scheduling was smooth and that you could pick up your vehicle during your lunch break. We appreciate your feedback and look forward to assisting you again.

May 29, 2026

Ken Ganley Ford Norton responded

Hello Toby, thank you for sharing your positive experience! We're so glad it was easy for you to schedule and that our quick service allowed you to get your car back over your lunch hour. We appreciate your business!

May 20, 2026

Dealership Rating
Employee Rating

They are serious about their job and explain what is going on and what needs to be done. More

by ichbinbiscuit
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

May 20, 2026

Ken Ganley Ford Norton responded

We’re glad Alan and the service team provided clear explanations of your Fusion’s needs. Thanks for the five-star review, and we look forward to assisting you again.

May 12, 2026

Dealership Rating
Employee Rating

Alan has helped me a few times, very professional, explains things well, kept me informed, gave me options. More

by mouse271
Service Time
Recommend Dealer
Yes
May 13, 2026

Ken Ganley Ford Norton responded

We appreciate you sharing your experience with Alan’s professional approach and clear explanations. It’s great to hear he kept you informed and provided helpful options during your visits. We look forward to assisting you and your Ford again.

1

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