Alan Kinnaird
Alan Kinnaird at Ken Ganley Ford Norton

Alan Kinnaird

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
44 Reviews

Industry Experience

27 yrs, 10 mos

4.9

44 Reviews

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44 Reviews of Alan Kinnaird

July 28, 2026

Dealership Rating
Employee Rating

Aligned front and rear. Said in specification now. True test will be if ties wear. More

by David.Benedejcic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2026

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us, David. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 25, 2026

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Employee Rating

Al was very professional and knowledgeable. He helped me save money to the Goodwill Ford program and I am very very appreciative for Al taking care of that. I love my Ford truck and it could’ve More

by SCBITECOFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2026

Ken Ganley Ford Norton responded

Thank you for sharing your experience with Alan and our service team. We’re glad he helped navigate the Goodwill Ford program and that our technicians completed the repair promptly. Enjoy your Ford and safe travels with the loaner we provided.

July 25, 2026

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Employee Rating

They're honest, friendly and very knowledgeable with all aspects of the dealership. I've been going there for years and will continue to do so More

by SMOTIL
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jul 25, 2026

Ken Ganley Ford Norton responded

Thank you for your continued trust in our team. We’re glad Alan and everyone here could provide honest, friendly, and knowledgeable service on your Ford Bronco. We look forward to serving you for years to come.

July 21, 2026

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Employee Rating

Professional, courteous and knowledgeable. Great pricing and customer service. Reliable and friendly, convenient and easy to work with in service and sales. More

by 7176jarhead
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jul 21, 2026

Ken Ganley Ford Norton responded

Thank you for sharing your experience with sales and service on your Ford F-150. We’re pleased our team was both knowledgeable and welcoming while offering competitive pricing and making everything convenient. We look forward to assisting you again.

July 17, 2026

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Employee Rating

What I needed done was done. My only complaint is the service record was incomplete. I will ask Monday when I come in with the 3rd car what needs attention on the Ford More

by rwilson0307
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jul 18, 2026

Ken Ganley Ford Norton responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. If you have any further questions, please give us a call. We're always happy to help!

July 16, 2026

Dealership Rating
Employee Rating

The best! They always listen to my issues and do their best to fix it. Honest and fair More

by J_ECK24
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jul 16, 2026

Ken Ganley Ford Norton responded

We’re delighted our team could attentively address your Ford F-150 concerns and deliver honest, fair service. Thank you for your kind feedback, and please reach out to Alan for any future needs.

July 13, 2026

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Employee Rating

I brought my Bronco in for some recals and because Alan was there. I knew him and worked with him before. He did a great job for us so we came here More

by Jcarder70
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jul 13, 2026

Ken Ganley Ford Norton responded

It’s wonderful to hear that Alan took great care of your Ford Bronco during the recall service. Thank you for trusting us again. We look forward to helping you with any future needs.

July 05, 2026

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Employee Rating

Awesome job! Services were done quickly!! Tech did an awesome job! Never had an issue taking my vehicles in for service. More

by Missylea
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jul 05, 2026

Ken Ganley Ford Norton responded

It’s great to hear the quick service met your expectations for your Ford F-150. Alan and our technicians appreciate your continued confidence. Thank you for choosing us and trusting us with your vehicle.

July 04, 2026

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Employee Rating

They fixed a warranty problem - that left me stranded- but I picked up my truck - I was told my battery is low because the truck sat at you facility for three days / my interior lights don't work - Alan s More

by PHIL95
Recommend Dealer
No

Other Employees Tagged: Alan Kinnaird

Jul 05, 2026

Ken Ganley Ford Norton responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our team will be reaching out to you in the very near future. Thank you again for your feedback. It helps us to get even better.

June 25, 2026

Dealership Rating
Employee Rating

Had several items to address and all were handled and I was kept informed of the status More

by JNSPUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2026

Ken Ganley Ford Norton responded

We’re glad to hear our team addressed all the items on your Ford F-150 and kept you updated throughout. Thanks for trusting us with your truck, and we look forward to assisting you again.

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