John Chapman
John Chapman at Ken Ganley Ford Norton

John Chapman

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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5.0
348 Reviews
5.0

348 Reviews

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348 Reviews of John Chapman

October 06, 2026

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Employee Rating

Always a pleasant experience, They find everything I need fast, and always make the whole transaction seamless. Our company has purchased multiple Cars/Trucks from here and always treat us right More

by BTESTER0
Recommend Dealer
Yes
Oct 06, 2026

Ken Ganley Ford Norton responded

We’re pleased the service on your Ford F-350 felt seamless and that our team could locate what you needed so promptly. Your continued trust in us and kind words about our dealership mean a great deal to our team.

September 01, 2026

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Justin was very knowledgeable and courteous and very helpful. Went over everything in the truck and how it worked More

by Lball
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 02, 2026

Ken Ganley Ford Norton responded

Our team is pleased we could walk you through all the features of your new Ford F-350. Hearing that Justin’s expertise and courtesy made a difference means a lot to us.

August 27, 2026

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From the time I walked in the door, Franco was very respectful and was wonderful to work with! Thank you for all of your assistance! I will highly recommend you to my friends and family! More

by Myersbarboh
Sales Price Transparency
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Recommend Dealer
Yes
Aug 28, 2026

Ken Ganley Ford Norton responded

We are very happy to hear that Franco and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Aug 27, 2026

Myersbarboh responded

Thank you Franco

August 22, 2026

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Had a terrific car buying experience at Ken Ganley thanks mainly to John Massolini . John, in my opinion, is the best car salesman that I have ever dealt with. Honest, sincere, trustworthy and more than wi More

by DAHSBART
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Massolini

Aug 24, 2026

Ken Ganley Ford Norton responded

We are so glad that we had the opportunity to work with you and that John and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

Aug 29, 2026

Ken Ganley Ford Norton responded

Hi, thank you so much for your kind words! John is truly a gem on our team and we are thrilled to hear that he made your car buying experience a great one. Our goal is always to ensure our customers are satisfied and we are happy to hear that you walked out happy with your purchase. We appreciate your business and can't wait to see you again when you're ready for another vehicle. Thanks for choosing Ken Ganley!

August 15, 2026

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Exceptional, professional, friendly service done right the first time! I have all my vehicles service at Ken Ganley Ford. Why would ai go anywhere else?? More

by adamsiebarth1
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Aug 15, 2026

Ken Ganley Ford Norton responded

Knowing the service on your Ford Ranger was completed correctly on the first visit is rewarding for our service department. Your trust in us for all your vehicles means a lot to our team.

August 07, 2026

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Justin is a very good salesman, well informed and knowledgeable. We would recommend him to anyone. More

by Kimberly.frymyer
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Justin Jankovic , Colleen

Aug 08, 2026

Ken Ganley Ford Norton responded

It was a pleasure assisting with your purchase of the new Ford F-150. Hearing that Justin provided knowledgeable guidance means a lot to our team.

Aug 12, 2026

Ken Ganley Ford Norton responded

Hi Kimberly, thank you for choosing us, and we're thrilled to hear that Justin provided excellent service! We'll be sure to pass along your kind words to him. Thanks for the recommendation!

July 26, 2026

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We recently bought another car and Dave was really great with us. He patiently answered all our questions and was very polite and friendly. More

by EKMARRIS
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Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas , David Duggan

Jul 26, 2026

Ken Ganley Ford Norton responded

We’re grateful you chose us again for your used Lincoln. We’re glad David took the time to answer all your questions with politeness and patience. We appreciate your loyalty and look forward to serving you again.

July 22, 2026

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John was very knowledgeable about the inventory and was able to provide an option that met my needs . More

by LREADOK
Recommend Dealer
Yes

Other Employees Tagged: John Chapman

Jul 22, 2026

Ken Ganley Ford Norton responded

It’s great to hear John’s expertise helped you find a vehicle that matched your needs. Thank you for sharing your experience, and we look forward to assisting you again.

July 22, 2026

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AWESOME, easy to deal with. Great experience recommend Ken Ganley to family and friends . TOM STANCIL IS VERY PERSONABLE More

by svukan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Stancil, Craig Douglas

Jul 22, 2026

Ken Ganley Ford Norton responded

We appreciate your five-star review and are thrilled your new Ford Bronco purchase went smoothly. It’s wonderful to hear Tom provided personable service. Thank you for recommending us to your family and friends.

July 15, 2026

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Throughout this process at Ganley, Vinny and the associated staff have been superb in their delivery. I was assuredly pleased by their steadfast aim and commitment throughout the sales process. Defi More

by Joedimos
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Craig Douglas , Vincent Demercado

Jul 15, 2026

Ken Ganley Ford Norton responded

We appreciate you highlighting Vincent and our team’s dedication during your used Honda purchase. Your recommendation means a great deal and we’re glad our commitment stood out throughout the process.

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