Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

John Chapman

Overview Reviews (347) Inventory (176)

Contact Me

View All Employees

< View All Employees

John Chapman

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

Contact Me

5.0

347 Reviews

Overview Reviews (347) Inventory (176)

5.0

347 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact John Chapman

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

347 Reviews of John Chapman

September 01, 2026

Dealership Rating

Employee Rating

Justin was very knowledgeable and courteous and very helpful. Went over everything in the truck and how it worked helpful. Went over everything in the truck and how it worked More

by Lball

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Craig Douglas, Kevin Kneebusch, Justin Jankovic

Sep 02, 2026 -

Ken Ganley Ford Norton responded

Our team is pleased we could walk you through all the features of your new Ford F-350. Hearing that Justin’s expertise and courtesy made a difference means a lot to us.

August 27, 2026

Dealership Rating

Employee Rating

From the time I walked in the door, Franco was very respectful and was wonderful to work with! Thank you for all of your assistance! I will highly recommend you to my friends and family! respectful and was wonderful to work with! Thank you for all of your assistance! I will highly recommend you to my friends and family! More

by Myersbarboh

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Franco D. Casalinova, Ashley Neely

Aug 28, 2026 -

Ken Ganley Ford Norton responded

We are very happy to hear that Franco and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Aug 27, 2026 -

Myersbarboh responded

Thank you Franco

August 22, 2026

Dealership Rating

Employee Rating

Had a terrific car buying experience at Ken Ganley thanks mainly to John Massolini . John, in my opinion, is the best car salesman that I have ever dealt with. Honest, sincere, trustworthy and more than wi mainly to John Massolini . John, in my opinion, is the best car salesman that I have ever dealt with. Honest, sincere, trustworthy and more than willing to do what’s needed not to just sell a car but to make the buyer happy with the experience. I walked out after purchasing a vehicle happy, that usually does not happen. I will search out John when I need to purchase another vehicle. More

by DAHSBART

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Craig Douglas, John Massolini

Aug 24, 2026 -

Ken Ganley Ford Norton responded

We are so glad that we had the opportunity to work with you and that John and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

Aug 29, 2026 -

Ken Ganley Ford Norton responded

Hi, thank you so much for your kind words! John is truly a gem on our team and we are thrilled to hear that he made your car buying experience a great one. Our goal is always to ensure our customers are satisfied and we are happy to hear that you walked out happy with your purchase. We appreciate your business and can't wait to see you again when you're ready for another vehicle. Thanks for choosing Ken Ganley!

August 15, 2026

Dealership Rating

Employee Rating

Exceptional, professional, friendly service done right the first time! I have all my vehicles service at Ken Ganley Ford. Why would ai go anywhere else?? the first time! I have all my vehicles service at Ken Ganley Ford. Why would ai go anywhere else?? More

by adamsiebarth1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath, Kevin Kneebusch, Ashley Neely, Brianna Worthington, Mike Robinson, Alan Kinnaird

Aug 15, 2026 -

Ken Ganley Ford Norton responded

Knowing the service on your Ford Ranger was completed correctly on the first visit is rewarding for our service department. Your trust in us for all your vehicles means a lot to our team.

August 07, 2026

Dealership Rating

Employee Rating

Justin is a very good salesman, well informed and knowledgeable. We would recommend him to anyone. knowledgeable. We would recommend him to anyone. More

by Kimberly.frymyer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Craig Douglas, Justin Jankovic , Colleen

Aug 08, 2026 -

Ken Ganley Ford Norton responded

It was a pleasure assisting with your purchase of the new Ford F-150. Hearing that Justin provided knowledgeable guidance means a lot to our team.

Aug 12, 2026 -

Ken Ganley Ford Norton responded

Hi Kimberly, thank you for choosing us, and we're thrilled to hear that Justin provided excellent service! We'll be sure to pass along your kind words to him. Thanks for the recommendation!

July 26, 2026

Dealership Rating

Employee Rating

We recently bought another car and Dave was really great with us. He patiently answered all our questions and was very polite and friendly. with us. He patiently answered all our questions and was very polite and friendly. More

by EKMARRIS

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Craig Douglas, David Duggan

Jul 26, 2026 -

Ken Ganley Ford Norton responded

We’re grateful you chose us again for your used Lincoln. We’re glad David took the time to answer all your questions with politeness and patience. We appreciate your loyalty and look forward to serving you again.

July 22, 2026

Dealership Rating

Employee Rating

John was very knowledgeable about the inventory and was able to provide an option that met my needs . able to provide an option that met my needs . More

by LREADOK

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Chapman

Jul 22, 2026 -

Ken Ganley Ford Norton responded

It’s great to hear John’s expertise helped you find a vehicle that matched your needs. Thank you for sharing your experience, and we look forward to assisting you again.

July 22, 2026

Dealership Rating

Employee Rating

AWESOME, easy to deal with. Great experience recommend Ken Ganley to family and friends . TOM STANCIL IS VERY PERSONABLE Great experience recommend Ken Ganley to family and friends . TOM STANCIL IS VERY PERSONABLE More

by svukan

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tom Stancil, Craig Douglas

Jul 22, 2026 -

Ken Ganley Ford Norton responded

We appreciate your five-star review and are thrilled your new Ford Bronco purchase went smoothly. It’s wonderful to hear Tom provided personable service. Thank you for recommending us to your family and friends.

July 15, 2026

Dealership Rating

Employee Rating

Throughout this process at Ganley, Vinny and the associated staff have been superb in their delivery. I was assuredly pleased by their steadfast aim and commitment throughout the sales process. Defi associated staff have been superb in their delivery. I was assuredly pleased by their steadfast aim and commitment throughout the sales process. Definitely highly recommended! More

by Joedimos

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Franco D. Casalinova, Craig Douglas , Vincent Demercado

Jul 15, 2026 -

Ken Ganley Ford Norton responded

We appreciate you highlighting Vincent and our team’s dedication during your used Honda purchase. Your recommendation means a great deal and we’re glad our commitment stood out throughout the process.

July 07, 2026

Dealership Rating

Employee Rating

Franco and Desmond are the very best. I always have a great experience and I 100% recommend them to anyone searching for a car! I always have a great experience and I 100% recommend them to anyone searching for a car! More

by NChap

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Desmond Norvell, Franco D. Casalinova

Jul 07, 2026 -

Ken Ganley Ford Norton responded

It’s fantastic that Desmond and Franco D. delivered such a positive buying journey and that you’re enjoying your new Bronco. Your endorsement means the world to us, and we look forward to serving you again.

Dealership Inventory (176 Vehicles)

2026 Ford F-150 | new

$47,518

2026 Ford F-150

new

Agate Black Metallic exterior

Automatic

Four-wheel Drive

$47,518

View Vehicle Details

View Details

2022 Ford Bronco | used

$30,400

2022 Ford Bronco

used

Area 51 exterior

Automatic

Four-wheel Drive

$30,400

View Vehicle Details

View Details

2024 Ford F-150 | used

$43,439

2024 Ford F-150

used

Iconic Silver Metallic exterior

Automatic

Four-wheel Drive

$43,439

View Vehicle Details

View Details

2022 Ford F-150 | used

$42,130

2022 Ford F-150

used

Antimatter Blue Metallic exterior

Automatic

Four-wheel Drive

$42,130

View Vehicle Details

View Details

2026 Ford Explorer | new

$46,228

2026 Ford Explorer

new

Carbonized Gray Metallic exterior

Automatic

Four-wheel Drive

$46,228

View Vehicle Details

View Details

2026 Ford F-150 | new

$72,608

2026 Ford F-150

new

Ruby Red Metallic Tinted Clearcoat exterior

Automatic

Four-wheel Drive

$72,608

View Vehicle Details

View Details

View All Inventory