Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
578 Reviews
4.9

578 Reviews

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578 Reviews of Craig Douglas

October 26, 2026

Dealership Rating
Employee Rating

Helped me find the truck I needed! Very friendly, helpful, professional customer service!! It was an Awesome experience and Im extremely happy with my new truck!! More

by adamsiebarth1
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas

Oct 26, 2026

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Norton are glad to have you as a customer.

October 16, 2026

Dealership Rating
Employee Rating

Met with Justin on Wednesday and finalized on Friday. Quick discussion and fair negotiation from my perspective. Would recommend Justin/Ganley to friends. More

by robertscotanderson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

Oct 16, 2026

Ken Ganley Ford Norton responded

Hearing that the negotiation felt quick and fair means a lot to our team. We’re glad Justin could help finalize your Ford F-150 purchase smoothly.

September 26, 2026

Dealership Rating
Employee Rating

Justin was very helpful. Very knowledgeable. Not pushy. Help me fine a car I was looking for More

by Kerry
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

Sep 26, 2026

Ken Ganley Ford Norton responded

Hearing that Justin’s helpful, knowledgeable, and pressure-free guidance helped you find the used Ford Bronco Sport you wanted means a lot to our sales team. Enjoy your Ford Bronco Sport, and let us know if there’s anything else we can help with.

September 01, 2026

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Employee Rating

Justin was very knowledgeable and courteous and very helpful. Went over everything in the truck and how it worked More

by Lball
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 02, 2026

Ken Ganley Ford Norton responded

Our team is pleased we could walk you through all the features of your new Ford F-350. Hearing that Justin’s expertise and courtesy made a difference means a lot to us.

August 27, 2026

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Justin was an awesome salesman. While I was signing the papers he went and paired my phone with truck and even though it was a weekend and closing time he still took the time to sho More

by Heather
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

Aug 27, 2026

Ken Ganley Ford Norton responded

Knowing you appreciated Justin taking the time to pair your phone and guide you through every control on your new E350 Super Duty means a lot to our team. We’re pleased we could offer the best pricing after your year-long truck search. Thank you for choosing our dealership, and enjoy your new Super Duty.

August 24, 2026

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Employee Rating

Best customer service I have ever received at any dealership. I saw the vehicle I wanted in their website, called on a Saturday & begged them not to sell it until I could come in the following Monday More

by Bripulley1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 24, 2026

Ken Ganley Ford Norton responded

Our team enjoyed bringing your Ford Escape to your home so you could see it and securing a rate below your maximum monthly payment. Justin and Desmond were delighted to help you find the perfect car, and your praise means a great deal to us.

August 22, 2026

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Employee Rating

Had a terrific car buying experience at Ken Ganley thanks mainly to John Massolini . John, in my opinion, is the best car salesman that I have ever dealt with. Honest, sincere, trustworthy and more than wi More

by DAHSBART
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, John Massolini

Aug 24, 2026

Ken Ganley Ford Norton responded

We are so glad that we had the opportunity to work with you and that John and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

Aug 29, 2026

Ken Ganley Ford Norton responded

Hi, thank you so much for your kind words! John is truly a gem on our team and we are thrilled to hear that he made your car buying experience a great one. Our goal is always to ensure our customers are satisfied and we are happy to hear that you walked out happy with your purchase. We appreciate your business and can't wait to see you again when you're ready for another vehicle. Thanks for choosing Ken Ganley!

August 10, 2026

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Employee Rating

We got the deal done quickly. Happy to come back in the future for another vehicle or service. More

by Teddy
Recommend Dealer
Yes
Aug 10, 2026

Ken Ganley Ford Norton responded

Efficient service is at the heart of what we do. Knowing your Chevrolet Trax purchase was completed swiftly is rewarding. We look forward to helping you again, whether it’s for another vehicle or service.

August 07, 2026

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Employee Rating

Justin is a very good salesman, well informed and knowledgeable. We would recommend him to anyone. More

by Kimberly.frymyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, Justin Jankovic , Colleen

Aug 08, 2026

Ken Ganley Ford Norton responded

It was a pleasure assisting with your purchase of the new Ford F-150. Hearing that Justin provided knowledgeable guidance means a lot to our team.

Aug 12, 2026

Ken Ganley Ford Norton responded

Hi Kimberly, thank you for choosing us, and we're thrilled to hear that Justin provided excellent service! We'll be sure to pass along your kind words to him. Thanks for the recommendation!

August 03, 2026

Dealership Rating
Employee Rating

I had a great experience buying my used explorer here. The sales staff was very helpful. The entire transaction was seamless from start to finish. More

by ESTKUHN8621
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas

Aug 03, 2026

Ken Ganley Ford Norton responded

Thanks so much for the five-star rating and for sharing your experience buying your used Explorer. We’re glad our sales staff could assist you and that your purchase felt effortless from start to finish.

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