Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
568 Reviews
4.9

568 Reviews

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568 Reviews of Craig Douglas

July 26, 2026

Dealership Rating
Employee Rating

We recently bought another car and Dave was really great with us. He patiently answered all our questions and was very polite and friendly. More

by EKMARRIS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, David Duggan

Jul 26, 2026

Ken Ganley Ford Norton responded

We’re grateful you chose us again for your used Lincoln. We’re glad David took the time to answer all your questions with politeness and patience. We appreciate your loyalty and look forward to serving you again.

July 22, 2026

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AWESOME, easy to deal with. Great experience recommend Ken Ganley to family and friends . TOM STANCIL IS VERY PERSONABLE More

by svukan
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Tom Stancil, John Chapman

Jul 22, 2026

Ken Ganley Ford Norton responded

We appreciate your five-star review and are thrilled your new Ford Bronco purchase went smoothly. It’s wonderful to hear Tom provided personable service. Thank you for recommending us to your family and friends.

July 20, 2026

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Website brought me in, Justin sealed the deal with his kindness and professionalism. Was like dealing with family! Love that for my son and I! Big giant thank you!! 😊 More

by Jennifercooke81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic , The detailer gentleman did a fantastic job!

Jul 21, 2026

Ken Ganley Ford Norton responded

We appreciate you choosing us for your used Ford Bronco purchase after finding us online. It’s great that Justin’s professional kindness felt like dealing with family for you and your son. Enjoy every adventure ahead in your Bronco.

Jul 22, 2026

Ken Ganley Ford Norton responded

Hi, we are so happy to read such a great review about Ken Ganley Ford Norton! We can't wait to see you again, have a great day.

July 18, 2026

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Justin was friendly and helpful! He listened to what we wanted and worked with us to find the vehicle that worked for us! He and the staff were willing to stay after hours and make s More

by reedy2626
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Recommend Dealer
Yes
Jul 19, 2026

Ken Ganley Ford Norton responded

Hearing that Justin and the team stayed late to secure the right Kia Soul for your family really makes our day. Thank you for sharing your experience. We look forward to welcoming you back in the future.

July 18, 2026

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Walked in immediately felt welcomed. Justin was great during my whole experience was easy to talk to, he made buying a vehicle very easy and pleasant, would highly recommend More

by leelee102785
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

Jul 18, 2026

Ken Ganley Ford Norton responded

It’s wonderful you felt welcomed from the moment you arrived. Justin will be thrilled to hear he made purchasing your Jeep Grand Cherokee straightforward and pleasant. Thank you for recommending us, and we look forward to your next visit.

July 15, 2026

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Throughout this process at Ganley, Vinny and the associated staff have been superb in their delivery. I was assuredly pleased by their steadfast aim and commitment throughout the sales process. Defi More

by Joedimos
Sales Price Transparency
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Recommend Dealer
Yes
Jul 15, 2026

Ken Ganley Ford Norton responded

We appreciate you highlighting Vincent and our team’s dedication during your used Honda purchase. Your recommendation means a great deal and we’re glad our commitment stood out throughout the process.

July 11, 2026

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Buying my car here was an amazing experience from start to finish. The staff was knowledgeable, kind, and made the process simple and enjoyable. I couldn’t be happier with my new car and would highly recom More

by ghardin2005
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

Jul 11, 2026

Ken Ganley Ford Norton responded

We’re thrilled our knowledgeable, friendly team made buying your Subaru simple and enjoyable. We appreciate your recommendation and hope you love every moment behind the wheel. Let us know anytime we can support you on the road.

July 08, 2026

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Employee Rating

Great Start to finish a great experience Loved it. Great customer service. Go to ganley More

by Tdrizzle
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas

Jul 08, 2026

Ken Ganley Ford Norton responded

Congratulations on leasing your new Ford F-150, and we’re thrilled you enjoyed a seamless experience from start to finish. Our team takes pride in providing attentive service, and we appreciate your kind words about the customer care you received. Thank you for choosing us, and enjoy every drive in your F-150.

July 07, 2026

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Sales people there to meet you when you pull in, very polite, very helpful with our financial part giving us some leeway, very prompt with returning calls or texts. Would definitely recommend them. More

by BOOKITTY35
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Gavin Barnes, David Duggan

Jul 07, 2026

Ken Ganley Ford Norton responded

It’s great to hear our sales team greeted you right away, offered flexible financing support, and stayed in touch by call and text. Thank you for recommending us and for choosing Ford; we look forward to assisting you again soon.

June 27, 2026

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Great salesman. Friendly service. Would refer salesman to anyone in need of a new vehicle. More

by Bobbi.adair
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

Jun 27, 2026

Ken Ganley Ford Norton responded

We’re thrilled our sales team provided friendly service and earned your confidence. Thank you for recommending our Ford expertise to others. Enjoy every drive in your Ford F-150.

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