Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
563 Reviews
4.9

563 Reviews

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563 Reviews of Craig Douglas

July 08, 2026

Dealership Rating
Employee Rating

Great Start to finish a great experience Loved it. Great customer service. Go to ganley More

by Tdrizzle
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas

Jul 08, 2026

Ken Ganley Ford Norton responded

Congratulations on leasing your new Ford F-150, and we’re thrilled you enjoyed a seamless experience from start to finish. Our team takes pride in providing attentive service, and we appreciate your kind words about the customer care you received. Thank you for choosing us, and enjoy every drive in your F-150.

July 07, 2026

Dealership Rating
Employee Rating

Sales people there to meet you when you pull in, very polite, very helpful with our financial part giving us some leeway, very prompt with returning calls or texts. Would definitely recommend them. More

by BOOKITTY35
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Gavin Barnes, David Duggan

Jul 07, 2026

Ken Ganley Ford Norton responded

It’s great to hear our sales team greeted you right away, offered flexible financing support, and stayed in touch by call and text. Thank you for recommending us and for choosing Ford; we look forward to assisting you again soon.

June 27, 2026

Dealership Rating
Employee Rating

had a great experience with our salesman Justine. Would recommend him and this dealership to future customers. More

by Bobbi.adair
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

Jun 27, 2026

Ken Ganley Ford Norton responded

Thank you for recommending us to future customers. We’re pleased Justin made your Ford purchase experience outstanding. We appreciate you spreading the word and look forward to helping again.

June 27, 2026

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Employee Rating

Great salesman. Friendly service. Would refer salesman to anyone in need of a new vehicle. More

by Bobbi.adair
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

Jun 27, 2026

Ken Ganley Ford Norton responded

We’re thrilled our sales team provided friendly service and earned your confidence. Thank you for recommending our Ford expertise to others. Enjoy every drive in your Ford F-150.

June 25, 2026

Dealership Rating
Employee Rating

Justin made me feel very comfortable and the overall experience was very pleasant. I will go back there for my next car. More

by teccpa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

Jun 25, 2026

Ken Ganley Ford Norton responded

We’re thrilled Justin helped you feel at ease and that the experience was so pleasant. Congratulations on your new Ford Escape. We look forward to assisting you again when you’re ready for your next vehicle.

June 25, 2026

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Employee Rating

I was very comfortable with Justin. I felt like I was talking to an old friend even though he is younger than my son. He was very thorough and explained everything and kept asking if I More

by teccpa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

Jun 25, 2026

Ken Ganley Ford Norton responded

It's wonderful to hear you felt comfortable with Justin and that he took the time to answer all your questions. We’re happy the process for your new Ford was pleasant and efficient and look forward to assisting you again.

June 25, 2026

Dealership Rating
Employee Rating

Justin was great salesman! I wasn't even looking to purchase that day, but he made it very easy! Love the truck More

by raykleintop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

Jun 25, 2026

Ken Ganley Ford Norton responded

Your kind words about Justin’s assistance are much appreciated, and we’re glad he could simplify the process for you. Enjoy your new Ford F-150 and thank you for choosing us.

June 24, 2026

Dealership Rating
Employee Rating

Impressive, seamless and professional; with a genuine concern. See Franco...he values you and your time. He prepared the vehicle prior to my first visit. A class act...dried vehicle as well! Wet washed c More

by JBAP
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 24, 2026

Ken Ganley Ford Norton responded

We’re thrilled that Franco D. and John made your used Ford Escape purchase smooth. We’re glad the thorough preparation and wash gave you confidence and that everything with financing was clear and efficient. Thank you for choosing us and for sharing such positive feedback.

June 20, 2026

Dealership Rating
Employee Rating

Franco is a true professional! From the first phone call all the way through the sales process & delivery he made it informative & positive & fun. Great, friendly, hard working guy More

by Big Dawg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Jun 21, 2026

Ken Ganley Ford Norton responded

It’s wonderful to hear Franco D. made your experience with the new Ford Maverick informative, positive and fun from your initial call through delivery. He takes pride in a friendly, hardworking approach at every step. Thanks for sharing your feedback and we look forward to assisting you again.

June 04, 2026

Dealership Rating
Employee Rating

The whole interaction was pleasant and enjoyable. Justin listened to what we were looking for in a vehicle and did an outstanding job providing excellent customer service service during and after the More

by barndrex
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

Jun 04, 2026

Ken Ganley Ford Norton responded

We’re delighted to hear your experience was so enjoyable. Justin’s attentive support before and after your Subaru Impreza purchase means a lot to our team. We look forward to helping you again whenever you need us.

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