Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 2

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
568 Reviews
4.9

568 Reviews

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568 Reviews of Craig Douglas

June 25, 2026

Dealership Rating
Employee Rating

I was very comfortable with Justin. I felt like I was talking to an old friend even though he is younger than my son. He was very thorough and explained everything and kept asking if I More

by teccpa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

Jun 25, 2026

Ken Ganley Ford Norton responded

It's wonderful to hear you felt comfortable with Justin and that he took the time to answer all your questions. We’re happy the process for your new Ford was pleasant and efficient and look forward to assisting you again.

June 25, 2026

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Justin was great salesman! I wasn't even looking to purchase that day, but he made it very easy! Love the truck More

by raykleintop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

Jun 25, 2026

Ken Ganley Ford Norton responded

Your kind words about Justin’s assistance are much appreciated, and we’re glad he could simplify the process for you. Enjoy your new Ford F-150 and thank you for choosing us.

June 24, 2026

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Impressive, seamless and professional; with a genuine concern. See Franco...he values you and your time. He prepared the vehicle prior to my first visit. A class act...dried vehicle as well! Wet washed c More

by JBAP
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 24, 2026

Ken Ganley Ford Norton responded

We’re thrilled that Franco D. and John made your used Ford Escape purchase smooth. We’re glad the thorough preparation and wash gave you confidence and that everything with financing was clear and efficient. Thank you for choosing us and for sharing such positive feedback.

June 20, 2026

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Franco is a true professional! From the first phone call all the way through the sales process & delivery he made it informative & positive & fun. Great, friendly, hard working guy More

by Big Dawg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Jun 21, 2026

Ken Ganley Ford Norton responded

It’s wonderful to hear Franco D. made your experience with the new Ford Maverick informative, positive and fun from your initial call through delivery. He takes pride in a friendly, hardworking approach at every step. Thanks for sharing your feedback and we look forward to assisting you again.

June 04, 2026

Dealership Rating
Employee Rating

The whole interaction was pleasant and enjoyable. Justin listened to what we were looking for in a vehicle and did an outstanding job providing excellent customer service service during and after the More

by barndrex
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

Jun 04, 2026

Ken Ganley Ford Norton responded

We’re delighted to hear your experience was so enjoyable. Justin’s attentive support before and after your Subaru Impreza purchase means a lot to our team. We look forward to helping you again whenever you need us.

June 03, 2026

Dealership Rating
Employee Rating

Very Helpful and quick easy to understand very polite and kind. I will go back to them for my next purchase also!! More

by JOHNWARLOP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Tony Zuppe

Jun 03, 2026

Ken Ganley Ford Norton responded

We’re thrilled you found our team helpful, polite, and kind while making everything quick and easy to understand. Thank you for choosing us for your pre-owned Ford F-250. We look forward to assisting you on your next visit.

May 31, 2026

Dealership Rating
Employee Rating

Very friendly and easy to work with. I really enjoyed my experience purchasing my new truck More

by SCOTTDEMOS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

Jun 01, 2026

Ken Ganley Ford Norton responded

We’re delighted you found our team friendly and appreciated how easy it was to purchase your used Ford F-350. Thank you for choosing us, and we hope you enjoy every mile in your new truck.

Jun 03, 2026

Ken Ganley Ford Norton responded

Thank you for your kind words! We're thrilled to hear that you had a smooth and enjoyable experience purchasing your new truck. Our goal is to make the process as easy and enjoyable as possible for our customers. Enjoy your new truck!

May 31, 2026

Dealership Rating
Employee Rating

Thank you for your service. I’ve been looking for that Mustang for years! My mum was a Mustang girl and I’m positive that she’s smiling, for me right now. Thank you. More

by JCARRICKPSU
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Massolini

Jun 03, 2026

Ken Ganley Ford Norton responded

Thank you so much for your kind words! We are so happy to have helped you find your dream Mustang and honor your mum's love for the brand. It means the world to us to make our customers smile. Thank you for choosing us!

May 28, 2026

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Employee Rating

I have been a service department customer for several years and have been very happy with my experiences. Decided to purchase a used vehicle from them. They made the experience easy and were very fair. I More

by Traveler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 28, 2026

Ken Ganley Ford Norton responded

It’s rewarding to know that after years as a service customer, buying a used Ford Expedition was both straightforward and fair. We appreciate your trust and look forward to helping you again.

May 19, 2026

Dealership Rating
Employee Rating

Just did fine, he did great! We would recommend for sure. Thank you for being fun to work with! More

by donp75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

May 19, 2026

Ken Ganley Ford Norton responded

It’s wonderful to hear the experience was smooth and enjoyable. Thank you for recommending us and for being so pleasant to work with. Congratulations on your new Ford.

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