Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 2

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
575 Reviews
4.9

575 Reviews

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575 Reviews of Craig Douglas

July 18, 2026

Dealership Rating
Employee Rating

Justin was friendly and helpful! He listened to what we wanted and worked with us to find the vehicle that worked for us! He and the staff were willing to stay after hours and make s More

by reedy2626
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 19, 2026

Ken Ganley Ford Norton responded

Hearing that Justin and the team stayed late to secure the right Kia Soul for your family really makes our day. Thank you for sharing your experience. We look forward to welcoming you back in the future.

July 18, 2026

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Walked in immediately felt welcomed. Justin was great during my whole experience was easy to talk to, he made buying a vehicle very easy and pleasant, would highly recommend More

by leelee102785
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

Jul 18, 2026

Ken Ganley Ford Norton responded

It’s wonderful you felt welcomed from the moment you arrived. Justin will be thrilled to hear he made purchasing your Jeep Grand Cherokee straightforward and pleasant. Thank you for recommending us, and we look forward to your next visit.

July 15, 2026

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Throughout this process at Ganley, Vinny and the associated staff have been superb in their delivery. I was assuredly pleased by their steadfast aim and commitment throughout the sales process. Defi More

by Joedimos
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, John Chapman , Vincent Demercado

Jul 15, 2026

Ken Ganley Ford Norton responded

We appreciate you highlighting Vincent and our team’s dedication during your used Honda purchase. Your recommendation means a great deal and we’re glad our commitment stood out throughout the process.

July 11, 2026

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Buying my car here was an amazing experience from start to finish. The staff was knowledgeable, kind, and made the process simple and enjoyable. I couldn’t be happier with my new car and would highly recom More

by ghardin2005
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

Jul 11, 2026

Ken Ganley Ford Norton responded

We’re thrilled our knowledgeable, friendly team made buying your Subaru simple and enjoyable. We appreciate your recommendation and hope you love every moment behind the wheel. Let us know anytime we can support you on the road.

July 08, 2026

Dealership Rating
Employee Rating

Great Start to finish a great experience Loved it. Great customer service. Go to ganley More

by Tdrizzle
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas

Jul 08, 2026

Ken Ganley Ford Norton responded

Congratulations on leasing your new Ford F-150, and we’re thrilled you enjoyed a seamless experience from start to finish. Our team takes pride in providing attentive service, and we appreciate your kind words about the customer care you received. Thank you for choosing us, and enjoy every drive in your F-150.

July 07, 2026

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Sales people there to meet you when you pull in, very polite, very helpful with our financial part giving us some leeway, very prompt with returning calls or texts. Would definitely recommend them. More

by BOOKITTY35
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Gavin Barnes, David Duggan

Jul 07, 2026

Ken Ganley Ford Norton responded

It’s great to hear our sales team greeted you right away, offered flexible financing support, and stayed in touch by call and text. Thank you for recommending us and for choosing Ford; we look forward to assisting you again soon.

June 27, 2026

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Great salesman. Friendly service. Would refer salesman to anyone in need of a new vehicle. More

by Bobbi.adair
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

Jun 27, 2026

Ken Ganley Ford Norton responded

We’re thrilled our sales team provided friendly service and earned your confidence. Thank you for recommending our Ford expertise to others. Enjoy every drive in your Ford F-150.

June 25, 2026

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I was very comfortable with Justin. I felt like I was talking to an old friend even though he is younger than my son. He was very thorough and explained everything and kept asking if I More

by teccpa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

Jun 25, 2026

Ken Ganley Ford Norton responded

It's wonderful to hear you felt comfortable with Justin and that he took the time to answer all your questions. We’re happy the process for your new Ford was pleasant and efficient and look forward to assisting you again.

June 25, 2026

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Employee Rating

Justin was great salesman! I wasn't even looking to purchase that day, but he made it very easy! Love the truck More

by raykleintop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

Jun 25, 2026

Ken Ganley Ford Norton responded

Your kind words about Justin’s assistance are much appreciated, and we’re glad he could simplify the process for you. Enjoy your new Ford F-150 and thank you for choosing us.

June 24, 2026

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Employee Rating

Impressive, seamless and professional; with a genuine concern. See Franco...he values you and your time. He prepared the vehicle prior to my first visit. A class act...dried vehicle as well! Wet washed c More

by JBAP
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 24, 2026

Ken Ganley Ford Norton responded

We’re thrilled that Franco D. and John made your used Ford Escape purchase smooth. We’re glad the thorough preparation and wash gave you confidence and that everything with financing was clear and efficient. Thank you for choosing us and for sharing such positive feedback.

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