Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 3

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
543 Reviews
4.9

543 Reviews

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543 Reviews of Craig Douglas

November 15, 2025

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Employee Rating

Awesome service, everyone was really good, we was treated really well. I would recommend others More

by gregbrown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Adrian

Nov 15, 2025

Ken Ganley Ford Norton responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Ken Ganley Ford Norton!

November 13, 2025

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Everybody there was more than friendly, helpful, and all the Waze, let’s just think a dealership should be operating like enjoy shopping there More

by LOGMAN6999
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 13, 2025

Ken Ganley Ford Norton responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

November 08, 2025

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Worst bunch of con men I ever dealt with. Wouldn't recommend these thieves to my Worst enemy. These guys shouldn't be involved with public in any compasity. More

by MURPHIRISHGRL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jack Leonhard

Nov 09, 2025

Ken Ganley Ford Norton responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Nov 11, 2025

Ken Ganley Ford Norton responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 01, 2025

Dealership Rating
Employee Rating

Jack is amazing. We ended up buying another car from him a week later! No pressure, knowledgeable, personable, Would highly recommend! More

by LORI-AULT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kneebusch, Jack Leonhard

Nov 02, 2025

Ken Ganley Ford Norton responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

October 30, 2025

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Employee Rating

Very easy transaction and straight forward. They were great every step of the process Would definitely buy from them again More

by joanreiff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Oct 30, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Norton are glad to have you as a customer.

Oct 30, 2025

Ken Ganley Ford Norton responded

Hello Joanreiff, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.

October 18, 2025

Dealership Rating
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Fantastic dealership. Samuel was ga pleasure to work with. I will not hesitate to come back for our next vehicle. More

by Courtneyephillips
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: John Chapman , Sam Adrian

Oct 18, 2025

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

September 07, 2025

Dealership Rating
Employee Rating

Jack and Craig were very friendly and helpful in helping us find the right choice for our next used car. We would highly recommend them to our friends and family. Looking forward to having our service wo More

by CJSKOL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jack Leonhard

Sep 07, 2025

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

September 03, 2025

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Employee Rating

My experience at Ken Ganley Ford in Norton was great. My sales consultant Anthony Zuppe provided excellent service understanding my needs, bringing in Tom Stancil to assist the custom ordering process, a More

by Marc S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Stancil, Tony Zuppe , While I didn't work with Desmond Norvelle, it was nice meeting him and talking a little football.

Sep 03, 2025

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 01, 2025

Dealership Rating
Employee Rating

I filled out form for the people I met. I have nothing more to share at this time More

by RBENGROUP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kneebusch, John Massolini

Sep 01, 2025

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton. We look forward to having you as one of our valued customers for many more years to come!

August 07, 2025

Dealership Rating
Employee Rating

Desmond was fantastic. He listen to what I was asking for and delivered the perfect car for me. He was very courteous and attentive. The finance dept was great also. You al More

by ETHERIDGELINDA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, John Chapman

Aug 07, 2025

Ken Ganley Ford Norton responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

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