Randy Maggio
Randy Maggio at Spitzer Kia Cleveland

Randy Maggio

Service Advisor

Spitzer Kia Cleveland

3414 Brookpark Road
Cleveland, OH 44134

4.4
16 Reviews
4.4

16 Reviews

Write a Review

16 Reviews of Randy Maggio

December 13, 2025

Dealership Rating
Employee Rating

In following up from my November visit I have to amend my rating and give 5 stars to Randy and his team in service. I was kept informed and communicated with regularly on the status of my vehicle which elim More

by Jake5585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2025

Spitzer Kia Cleveland responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 10, 2025

Dealership Rating
Employee Rating

They treated me with respect and went on a test ride and we found out the problem this is Kia on the west side of Cleveland Ohio . Now Kia on the Bedford auto mile did not test drive the vehicle causing us More

by Walls33355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Spitzer Kia Cleveland responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 09, 2025

Dealership Rating
Employee Rating

George was great! Made my experience easy, stress free, and made me feel confident about my purchase! Highly recommend! More

by Brooke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 09, 2025

Spitzer Kia Cleveland responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 06, 2025

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Employee Rating

Always very friendly. In and out in the time quoted every time. Always explain what has been done More

by Terrence
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Belinda Frost, Richard Watkins

Dec 06, 2025

Spitzer Kia Cleveland responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Kia Cleveland to be a positive one. Please don't hesitate to reach out if you need anything else.

November 23, 2025

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Employee Rating

Great service and fast service really nice staff good pricing fair cleaned my car as well More

by Brittbgill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 23, 2025

Spitzer Kia Cleveland responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Kia Cleveland, we look forward to having you as a valued customer for many years to come!

November 22, 2025

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Employee Rating

Once I purchase my car he was very rude to me telling me he did me a favor WOW I helped him get a commission More

by tanyaross1010
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 27, 2025

Spitzer Kia Cleveland responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Nov 27, 2025

Spitzer Kia Cleveland responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 20, 2025

Dealership Rating
Employee Rating

Very pleased the service received. Randy was very nice to work with. Will return next time More

by Vickie6778
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2025

Spitzer Kia Cleveland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Kia Cleveland. We look forward to having you as one of our valued customers for many more years to come!

October 31, 2025

Dealership Rating
Employee Rating

Work done was fine but communication from the contact person was lacking. After initial call at 8:15 I was never told or contacted about ready time. Called 3x starting at 4:00 leaving multiple voice msg More

by FBUDZIAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Belinda Frost

Nov 02, 2025

Spitzer Kia Cleveland responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

October 30, 2025

Dealership Rating
Employee Rating

Randy was very helpful picking the best services for my budget. I will absolutely return for this quality of service. More

by WJLDAVIDSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Watkins

Oct 30, 2025

Spitzer Kia Cleveland responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Kia Cleveland, we look forward to having you as a valued customer for many years to come!

October 30, 2025

Dealership Rating
Employee Rating

I brought my car in for service, was told nothing was wrong with my wheel alignment. Then, came back 2 months later and insisted on having the car placed on machine. They Seen there was an issue and cor More

by MA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brian Puls , Richard Montague

Nov 02, 2025

Spitzer Kia Cleveland responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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