They treated me with respect and went on a test ride and
we found out the problem this is Kia on the west side of Cleveland Ohio . Now Kia on the Bedford auto mile did not test drive the vehicle causing us
we found out the problem this is Kia on the west side of Cleveland Ohio . Now Kia on the Bedford auto mile did not test drive the vehicle causing us to come back there 2 times but when we went to the Kia Deallership on the west side on brookpark they found out the problem and was tremendously on point
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by Walls33355
Verified Customer
Verified Customer
Service Price Transparency
Dec 10, 2025 -
Spitzer Kia Cleveland responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
George was great!
Made my experience easy, stress free, and made me feel confident about my purchase! Highly recommend!
Made my experience easy, stress free, and made me feel confident about my purchase! Highly recommend!
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by Brooke
Dec 09, 2025 -
Spitzer Kia Cleveland responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Always very friendly.
In and out in the time quoted every time. Always explain what has been done
In and out in the time quoted every time. Always explain what has been done
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by Terrence
Verified Customer
Verified Customer
Service Price Transparency
Dec 06, 2025 -
Spitzer Kia Cleveland responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Kia Cleveland to be a positive one. Please don't hesitate to reach out if you need anything else.
Great service and fast service really nice staff good
pricing fair cleaned my car as well
pricing fair cleaned my car as well
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by Brittbgill
Verified Customer
Verified Customer
Service Price Transparency
Nov 23, 2025 -
Spitzer Kia Cleveland responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Kia Cleveland, we look forward to having you as a valued customer for many years to come!
Once I purchase my car he was very rude to me telling me
he did me a favor WOW I helped him get a commission
he did me a favor WOW I helped him get a commission
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by tanyaross1010
Verified Customer
Verified Customer
Nov 27, 2025 -
Spitzer Kia Cleveland responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Nov 27, 2025 -
Spitzer Kia Cleveland responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Nov 27, 2025 -
Spitzer Kia Cleveland responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Very pleased the service received.
Randy was very nice to work with.
Will return next time
Randy was very nice to work with.
Will return next time
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by Vickie6778
Verified Customer
Verified Customer
Service Price Transparency
Nov 20, 2025 -
Spitzer Kia Cleveland responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Kia Cleveland. We look forward to having you as one of our valued customers for many more years to come!
Work done was fine but communication from the contact
person was lacking. After initial call at 8:15 I was never told or contacted about ready time. Called 3x starting at 4:00 leaving multiple voice msg
person was lacking. After initial call at 8:15 I was never told or contacted about ready time. Called 3x starting at 4:00 leaving multiple voice msgs but never called back. Finally just went to dealer at 5:15 and told car was ready.
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by FBUDZIAK
Verified Customer
Verified Customer
Service Price Transparency
Nov 02, 2025 -
Spitzer Kia Cleveland responded
Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!
Randy was very helpful picking the best services for my
budget. I will absolutely return for this quality of service.
budget. I will absolutely return for this quality of service.
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by WJLDAVIDSON
Verified Customer
Verified Customer
Service Price Transparency
Oct 30, 2025 -
Spitzer Kia Cleveland responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Kia Cleveland, we look forward to having you as a valued customer for many years to come!
The dealer ship is ok I don’t know what you want me to
say I waited three hours for a oil change with an appointment
say I waited three hours for a oil change with an appointment
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by taneshawilliams63
Verified Customer
Verified Customer
Service Price Transparency
Nov 02, 2025 -
Spitzer Kia Cleveland responded
Thank you for your review. We're sorry you didn't have a 5-star experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Nov 02, 2025 -
Spitzer Kia Cleveland responded
Thank you for your review. We're sorry you didn't have a 5-star experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
I brought my car in for service, was told nothing was
wrong with my wheel alignment. Then, came back 2 months later and insisted on having the car placed on machine. They Seen there was an issue and cor
wrong with my wheel alignment. Then, came back 2 months later and insisted on having the car placed on machine. They Seen there was an issue and corrected, but never suggested that the now bad tire should be either rotated on replaced. Kia responsible for negligence. Tried leaving message, received no call back.
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by MA
Service Price Transparency
Other Employees Tagged:
Brian Puls
, Richard Montague
Nov 02, 2025 -
Spitzer Kia Cleveland responded
Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Nov 02, 2025 -
Spitzer Kia Cleveland responded
Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Nov 02, 2025 -
MA responded
I don't know how much more contact information I can give you. I call, I leave messages-No one calls back. I call again, talk to someone, get dismissed and no one calls me back. I call again after waiting 6 hours for return call, get told "Someone will call you right back." And still No one has called me back.
I simply want my wheel alignment done right, (Just because you sensors place my car in the Green, doesn't make it right) I don't understand why you reverted the problem from being on the left(driver side) and creating the same problem on the right(Passenger) the right side never need to be corrected IMO. Also, because I had to do my a tire rotation, I need the wheel sensors to be relearned.
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