Belinda Frost
Belinda Frost at Spitzer Kia Cleveland

Belinda Frost

Service Advisor

Spitzer Kia Cleveland

3414 Brookpark Road
Cleveland, OH 44134

4.8
108 Reviews
4.8

108 Reviews

Write a Review

108 Reviews of Belinda Frost

April 30, 2026

Dealership Rating
Employee Rating

The staff was amazing and supported me through everything going on with my car. l More

by skye.milite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Cole, Randy Maggio

Apr 30, 2026

Spitzer Kia Cleveland responded

It’s wonderful to hear our team guided you through every step of your Kia Seltos service. Your feedback shows we’re on the right track with hands-on support. We look forward to assisting you again.

April 30, 2026

Dealership Rating
Employee Rating

Friendly and prompt greeting. Great explanation of work done. Knowledgeable of my specific car. sticker reminder in window helpful More

by Ma3gs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2026

Spitzer Kia Cleveland responded

Thank you for noting our friendly greeting and clear explanation of the work done on your Kia Seltos. Belinda will be happy to hear the window sticker reminder was helpful. We appreciate your feedback and look forward to serving you again.

April 22, 2026

Dealership Rating
Employee Rating

They are accommodating and flexible. They are professional and keep their word. Prices are reasonable. More

by updegrovee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2026

Spitzer Kia Cleveland responded

It’s wonderful to hear our service team was accommodating, professional, and kept their word while servicing your Kia Soul. We’re glad you found our pricing reasonable and that we met your expectations. We look forward to assisting you again.

January 25, 2026

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Employee Rating

I made the appt 25 days in advance. When I arrived there was no record of an appt. Belinda was nice enough to fit me in. More

by Borsukdf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 28, 2026

Spitzer Kia Cleveland responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jan 28, 2026

Spitzer Kia Cleveland responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 17, 2026

Dealership Rating
Employee Rating

Wonderful and polite employees, clean environment, the worker gets you the best deal they possibly can, working with what YOU can provide at the time. Pleasant all the way around. More

by Thaboywonder216
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mate Tamas , Mary Rosado

Jan 17, 2026

Spitzer Kia Cleveland responded

Thanks for your feedback on your recent visit to Spitzer Kia Cleveland. It's great to hear that we were able to assist you and that you had such a positive experience.

January 17, 2026

Dealership Rating
Employee Rating

I will start off by saying Belinda Frost goes above and beyond with her customers!! Very knowledgeable, courteous, respectful, and takes care of her customers! That is very important for me. Also, the mast More

by guilfus
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: There was another service advisor that also took care of me since Belinda was busy! I thought that was very helpful and nice of her! Her station is in front of Belinda. Nice and helpful lady!!

Jan 17, 2026

Spitzer Kia Cleveland responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 07, 2026

Dealership Rating
Employee Rating

The staff was extremely helpful and wise to my needs and for my car's situation. More

by Starr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 07, 2026

Spitzer Kia Cleveland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Kia Cleveland. We look forward to having you as one of our valued customers for many more years to come!

December 19, 2025

Dealership Rating
Employee Rating

Great experience. We have got 3 cars from here and my neighbors got 2!! Would recommend!! More

by aconnally1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Mansour, Stephen Donat, Tom Wolfe , Jonathan Hawk

Dec 19, 2025

Spitzer Kia Cleveland responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 13, 2025

Dealership Rating
Employee Rating

In following up from my November visit I have to amend my rating and give 5 stars to Randy and his team in service. I was kept informed and communicated with regularly on the status of my vehicle which elim More

by Jake5585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephen Donat, Randy Maggio , Kimberly Clay-Carrillo

Dec 13, 2025

Spitzer Kia Cleveland responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 11, 2025

Dealership Rating
Employee Rating

I had a great experience at Spitzer Kia Cleveland. The staff was professional, helpful, and made the whole process smooth from start to finish. Communication was clear, they respected my time, and mad More

by JOSEPH JACOB LINDBERGH JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caleb Caudill, Richard Watkins, Josh Cole , Matthew Sorma

Dec 11, 2025

Spitzer Kia Cleveland responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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