Great service very timely very polite and professional
kept me updated every step of the way and made sure I had no questions or concerns
kept me updated every step of the way and made sure I had no questions or concerns
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by paultmlady
Verified Customer
Verified Customer
Service Price Transparency
May 01, 2026 -
Spitzer Kia Cleveland responded
We’re thrilled to know you found our service for your Kia Sportage to be timely, polite, and professional. We appreciate the chance to keep you informed and ensure all your questions were answered; feel free to reach out whenever you need assistance.
Overall good service thanks for your having my car done
on time. Appreciate the staff at KIA.
on time. Appreciate the staff at KIA.
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by JRIVERAABBASERVICES
Verified Customer
Verified Customer
Service Price Transparency
Apr 30, 2026 -
Spitzer Kia Cleveland responded
We’re glad to hear your Sorento was serviced on time. Thank you for recognizing our Kia team and we look forward to helping you again.
So quick and easy to sign up for the appointment, very
quick communication when adding my rotation, and the wait for the work wasn’t terrible
quick communication when adding my rotation, and the wait for the work wasn’t terrible
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by JSHEB1999
Verified Customer
Verified Customer
Service Price Transparency
Apr 30, 2026 -
Spitzer Kia Cleveland responded
We’re pleased scheduling your service appointment was straightforward and that our team communicated quickly about your rotation. It’s great the wait for your Kia Forte’s service was minimal. Ariella will pass along your feedback to our service department.
Took me 3 trips for them to try and fix my car and was
told after they had my car for 3 weeks that their master mechanic said that it wasn't designed to lock from the passenger outside door handle button.
told after they had my car for 3 weeks that their master mechanic said that it wasn't designed to lock from the passenger outside door handle button. Took the car to Halleen Kia and the handle was defective and they have ordered the parts really terrible service when I had always had wonderful customer service there.
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by Richard Ballard
Verified Customer
Verified Customer
Other Employees Tagged:
Ariella Cancel
Apr 26, 2026 -
Spitzer Kia Cleveland responded
Richard, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.
Apr 26, 2026 -
Spitzer Kia Cleveland responded
Richard, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.
Apr 26, 2026 -
Richard Ballard responded
Let's set up a meeting with Freddy Mansour and Randy to address the problem. Call me you have my number.
I was in and out with no problem they keep me up to date
about my suv
about my suv
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by ulyssesjohnson905
Verified Customer
Verified Customer
Service Price Transparency
Apr 19, 2026 -
Spitzer Kia Cleveland responded
Thank you for the 5-star review. It was a pleasure completing service on your Kia Sorento promptly and keeping you informed throughout its visit. Your feedback means a lot to our team.
Trip (1) 3hrs.
I brought the car in for a passenger window not working. They ordered a window motor. Trip (2) 3hrs. The window motor was NOT the problem. They order
I brought the car in for a passenger window not working. They ordered a window motor. Trip (2) 3hrs. The window motor was NOT the problem. They ordered a window regulator. Trip (3) 2hrs. They got the window fixed. They did not clean the window after they finished. It looks like dogs slobbered all over the window. They didn't call to let me know the parts were in, thus delaying the repair. I had to call to see if the parts were in. Took about 1-1/2 months to get repaired. I had to miss (2) days of work over this window repair. I feel that I should get some (MULTIPLE) free oil changes for this inconvenience.
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by madisonlinda
Verified Customer
Verified Customer
Other Employees Tagged:
Ariella Cancel
Apr 19, 2026 -
Spitzer Kia Cleveland responded
Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Apr 19, 2026 -
Spitzer Kia Cleveland responded
Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Very friendly and helpful with my purchase.
George was very helpful and understood what I was looking for.
George was very helpful and understood what I was looking for.
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by Dtwister62
Apr 09, 2026 -
Spitzer Kia Cleveland responded
Thanks for sharing your thoughts. George R. is glad he understood your needs and helped you find the perfect Kia Seltos. Enjoy your new ride!
Professional and courteous Kind, respectful, work done in
an acceptable time frame Professional and courteous
an acceptable time frame Professional and courteous
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by jkjnyy
Verified Customer
Verified Customer
Other Employees Tagged:
Ariella Cancel
Apr 07, 2026 -
Spitzer Kia Cleveland responded
It’s wonderful to hear that your Kia K4 service was handled professionally and courteously and completed in a timely manner. Ariella is pleased we met your expectations. Thank you for sharing your positive feedback.
Great job thank you.
I never took my 2 Kias any other place for service
I never took my 2 Kias any other place for service
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by mikefanous
Verified Customer
Verified Customer
Service Price Transparency
Apr 05, 2026 -
Spitzer Kia Cleveland responded
Thank you for trusting us with both of your Kias. Ariella and our service team are glad to hear you were pleased with the work on your Sportage. We look forward to keeping your vehicles running smoothly.
I was able to get on schedule for an oil change, and from
the time I arrived, to the time I left, everyone that I was in contact with, were very professional.
the time I arrived, to the time I left, everyone that I was in contact with, were very professional.
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by Royce8465
Verified Customer
Verified Customer
Other Employees Tagged:
Ariella Cancel
Mar 31, 2026 -
Spitzer Kia Cleveland responded
Thank you for trusting us with your Kia Rio’s oil change. We’re pleased scheduling was smooth and that our team delivered professional care from arrival to departure. Ariella appreciates your feedback and looks forward to serving you again.
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