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Stephen Donat
Stephen Donat at Spitzer Kia Cleveland

Stephen Donat

Sales Manager

Spitzer Kia Cleveland

3414 Brookpark Road
Cleveland, OH 44134

4.5
75 Reviews
4.5

75 Reviews

Write a Review

Dealership Experience

6 yrs, 9 mos

Industry Experience

6 yrs, 9 mos

75 Reviews of Stephen Donat

August 24, 2026

Dealership Rating
Employee Rating

Great. .... Great it was much better than the other Kia dealership I went to.... Great it was much better than the other Kia dealership I went to. Very happy More

by JBAB2
Recommend Dealer
Yes

Other Employees Tagged: Stephen Donat

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Aug 24, 2026

Spitzer Kia Cleveland responded

Knowing that your experience here felt so much better than at another Kia dealership means a great deal to our team. Our team is pleased we could guide you through purchasing your new Kia Sportage. Thank you for choosing our dealership and leaving a five-star review.

August 22, 2026

Dealership Rating
Employee Rating

Came in with low expectations on finding something in our budget and current credit situation. There was no pressure to buy or settle. They worked with us and I was able to drive off with a nice vehicle with More

by luvtrinity922
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Murray

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Aug 22, 2026

Spitzer Kia Cleveland responded

We’re glad the purchase of your used Nissan Rogue felt pressure-free and stayed within your budget. Your kind words about our friendly, attentive service mean a great deal to us. We look forward to welcoming you back.

August 18, 2026

Dealership Rating
Employee Rating

Only one that was fair and honest. Talking about both sales and service. Will not buy a car from this dealership ever. More

by Double007
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mate Tamas, Jacqueline Bernald, Josh Cole, Nariha Garthrite

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Aug 23, 2026

Spitzer Kia Cleveland responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Aug 18, 2026

Double007 responded

Only one that was fair and honest. Nariha Garthrite

August 11, 2026

Dealership Rating
Employee Rating

I had a great experience with Stephen and Nariha. They both did everything they could to make a deal that worked best for me . More

by JACKSONKAYLA118
Recommend Dealer
Yes

Other Employees Tagged: Stephen Donat

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Aug 11, 2026

Spitzer Kia Cleveland responded

Knowing that Stephen was able to make a deal that worked best for you means a lot to our team. We’re thrilled you’re enjoying your new Sportage. Your kind words and five-star review are greatly appreciated.

August 11, 2026

Dealership Rating
Employee Rating

Quick, easy & seamless transition into my new vehicle! Staff made sure I was getting something I was happy for and that the price reflected that More

by Amandamorgano
Recommend Dealer
Yes

Other Employees Tagged: Stephen Donat

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Aug 11, 2026

Spitzer Kia Cleveland responded

Hearing that the transition into your new Kia Sportage was quick and seamless means a lot to our team. Our team is pleased we could ensure you left with a vehicle you love at a price that felt right.

August 01, 2026

Dealership Rating
Employee Rating

Larry helped my husband and myself with setting up the Kia access app, he also set up the insurance and updated the new car for us as well. The best customer service that we have ever had when purchasing More

by Shawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald, Larry Saydeh, Tia Tolbert, Nicholas Masa

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Aug 01, 2026

Spitzer Kia Cleveland responded

It’s wonderful to know that Larry provided such helpful assistance with the Kia Access app, insurance setup, and updates on your new Sportage. We’re happy to have made your purchase so positive and hope you enjoy many great miles ahead.

July 25, 2026

Dealership Rating
Employee Rating

Dealer ship lied to me, from the very beginning. Customer Service was horrible. Won't recommend. More

by yulondall7
Recommend Dealer
No

Other Employees Tagged: Stephen Donat

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Jul 30, 2026

Spitzer Kia Cleveland responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

July 13, 2026

Dealership Rating
Employee Rating

Sold me a lemon then lied about fixing the situation So me and Len lied about fixing the situation told me to pull my car out the shop just for them just to reject me wasting my time now I have to reschedu More

by LEBRONFORD
Recommend Dealer
No

Other Employees Tagged: Stephen Donat

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Jul 17, 2026

Spitzer Kia Cleveland responded

Lebron, thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 07, 2026

Dealership Rating
Employee Rating

The sales agent was knowledgeable and very pleasant and helpful. Answered all of my questions that I had and made sure I had contact for any further questions or concerns. More

by sharwood8150
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Freddy Mansour, Walid Chaiban

Print
Jul 07, 2026

Spitzer Kia Cleveland responded

It’s great to hear our sales agent was so helpful and informative throughout your purchase. We’re glad you have a direct contact for any future questions or concerns. Congratulations on your new Kia and thanks for sharing your experience.

July 01, 2026

Dealership Rating
Employee Rating

All around great experience. Everyone was friendly I have to go back to work now More

by bullerick74
Recommend Dealer
Yes

Other Employees Tagged: Stephen Donat

Print
Jul 01, 2026

Spitzer Kia Cleveland responded

It’s great to hear your experience was positive and that our team made you feel welcome. Enjoy your new Kia, and please reach out if there’s anything we can help with in the future.

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