Freddy Mansour
Freddy Mansour at Spitzer Kia Cleveland

Freddy Mansour

General Manager

Spitzer Kia Cleveland

3414 Brookpark Road
Cleveland, OH 44134

4.1
147 Reviews

I like to make the car buying/leasing process fun as possible! I will go the extra mile to get the deal the customer needs. The Customers Complete Satisfaction is crucial.

4.1

147 Reviews

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Dealership Experience

12 yrs, 8 mos

Industry Experience

12 yrs, 8 mos

Specialties & Trainings

Product Knowledge Expert

UVO E-Services and Technology Specialist

View more specialties & trainings

147 Reviews of Freddy Mansour

July 07, 2026

Dealership Rating
Employee Rating

The sales agent was knowledgeable and very pleasant and helpful. Answered all of my questions that I had and made sure I had contact for any further questions or concerns. More

by sharwood8150
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stephen Donat, Walid Chaiban

Jul 07, 2026

Spitzer Kia Cleveland responded

It’s great to hear our sales agent was so helpful and informative throughout your purchase. We’re glad you have a direct contact for any future questions or concerns. Congratulations on your new Kia and thanks for sharing your experience.

April 01, 2026

Dealership Rating
Employee Rating

Honestly was goin thought I would pay a lot he helped great guy and professional More

by ribss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2026

Spitzer Kia Cleveland responded

It’s rewarding to hear our service team helped ease your concerns about Kia Telluride costs while providing professional assistance. Thank you for the five-star rating and for trusting us with your Telluride.

December 10, 2025

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Employee Rating

The staff is always friendly, helpful and professional. The service at place is always great. More

by JGREEN090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Spitzer Kia Cleveland responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Kia Cleveland.

November 27, 2025

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Employee Rating

Freddy does not go above and beyond Making me return a car after 5 months and 10 k miles because the bank is basically stating the car was over priced so he wants me to put an additional 5000 down on top More

by john.sabo75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 01, 2025

Spitzer Kia Cleveland responded

John, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

October 29, 2025

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Employee Rating

I had an outstanding experience working with Freddy, the General Manager at Spitzer Kia. From the moment I walked in, he made me feel valued and taken care of. Freddy went above and beyond to ensure everyth More

by Tom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 29, 2025

Spitzer Kia Cleveland responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 17, 2025

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Employee Rating

I sent in a perfectly good car and got back complaints about the brakes. And I lost my speakers. I feel that it was caused damaged by you for extra money now I need three speakers, so i'm not happy at all More

by Margej48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 21, 2025

Spitzer Kia Cleveland responded

We're sorry to hear about your experience, Marge, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 14, 2025

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Employee Rating

Losing oil, proved to dealer three times. Last visit lost a quart of gas in 300 mi Not correcting problem Taking me for a ride. On 3rd oil consumption test More

by KIMBUCKTWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Mansour, Belinda Frost, Cory Brown, Carmella Gullas , Richard Montague, Darius Roberts , Tabitha Barowick

Oct 18, 2025

Spitzer Kia Cleveland responded

We're sorry to hear about your experience and would love to get to the bottom of it with you to see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 07, 2025

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Employee Rating

The staff were nice and attentive. The people that helped me were great and were able to get me in the car I wanted! More

by kaylintloper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 10, 2025

Spitzer Kia Cleveland responded

Thank you for sharing your positive experience with us! We are glad that our team was both kind and helpful. Our guests' satisfaction is our utmost priority. Congratulations on your new vehicle!

December 22, 2024

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Employee Rating

Always a wonderful experience at Spitzer! Freddy, Michael and George all helped to make the purchase process simple and painless. More

by kcollins2392
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Zabell, George R. Woods , Michael Rosado

Dec 23, 2024

Spitzer Kia Cleveland responded

Collin, We are so happy to hear of your positive experience at- Spitzer Kia West. We are committed to providing our customers with nothing less than 5-star service. Michael and George will be especially happy to hear that you were completely satisfied with their customer service. Safe travels and Happy holiday's!

August 24, 2024

Dealership Rating
Employee Rating

Andrew took great care of me went over all the features and Listened to what I wanted and I thank you Andrew and Spitzer Kia More

by Renee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Zabell, Andrew Mansour

Sep 03, 2024

Spitzer Kia Cleveland responded

Renee, we are over the moon about your excellent review on Andrew's great care for you during your purchase at Spitzer Kia Cleveland! Your kind recommendation goes a long way and we wish you joy and safety in your new Kia!

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