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Rachel Aguilar

Overview Reviews (244) Inventory (145)

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Rachel Aguilar

Rachel Aguilar | Page 5

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.9

244 Reviews

Overview Reviews (244) Inventory (145)

Dealership Experience

9 yrs, 2 mos

Industry Experience

6 yrs, 4 mos

Languages Spoken

American Sign Language

4.9

244 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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244 Reviews of Rachel Aguilar

May 15, 2026

Dealership Rating

Employee Rating

Very professional Easy to get in and excellent service and keeping me updated with the progress. and keeping me updated with the progress. More

by DORISJESSE40

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachel Aguilar

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May 15, 2026 -

Russ Darrow Honda responded

It’s great to hear that servicing your Honda CR-V was smooth and professional. Rachel is glad she could keep you updated throughout the process. We look forward to helping you again whenever you need support. George Matthews george.matthews@russdarrow.com

May 14, 2026

Dealership Rating

Employee Rating

Pleasant It was relaxing and helpful and pleasant. I love coming in to get my car looked at. That's why I keep coming back. I love coming in to get my car looked at. That's why I keep coming back. More

by cheashamANGUM2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachel Aguilar

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May 14, 2026 -

Russ Darrow Honda responded

Thank you for noting the relaxing and helpful experience with your Honda HR-V service. We’re happy to be your go-to for routine maintenance. We look forward to welcoming you back. George Matthews george.matthews@russdarrow.com

May 13, 2026

Dealership Rating

Employee Rating

Rachel is an amazing employee and asset to your company! Rachel is client centric detailed and always flexible and helpful. Rachel is client centric detailed and always flexible and helpful. More

by Chadheinen2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachel Aguilar

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May 13, 2026 -

Russ Darrow Honda responded

Thank you for your kind words about Rachel’s client-focused attention and flexibility during your Honda Odyssey’s service. We’re glad she could offer the detailed support you needed. Thank you for choosing us. George Matthews george.matthews@russdarrow.com

May 13, 2026

Dealership Rating

Employee Rating

Great staff, clean facilities, great service. No pressure about services offered is appreciated. And making service appointments is easy and timely. No pressure about services offered is appreciated. And making service appointments is easy and timely. More

by scott.soukup1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 13, 2026 -

Russ Darrow Honda responded

Thank you for highlighting our attentive team and clean facility. We’re glad scheduling service for your Honda felt straightforward and prompt and that our recommendations came without pressure. Rachel appreciates your feedback and looks forward to assisting you with future maintenance. George Matthews george.matthews@russdarrow.com

May 08, 2026

Dealership Rating

Employee Rating

Work well done, thanks. Both vehicles serviced there for years. Timely and as promised. Two thumbs up Both vehicles serviced there for years. Timely and as promised. Two thumbs up More

by Jmslms

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Zach Gresbach, Edgardo Acosta

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May 08, 2026 -

Russ Darrow Honda responded

It’s wonderful to know our team has provided timely, reliable service for your Honda Odyssey and your other vehicle over the years. We’re glad each visit lived up to its promise. Thank you for your continued trust. George Matthews george.matthews@russdarrow.com

May 08, 2026

Dealership Rating

Employee Rating

Very friendly staff and they did exactly what I needed to my car in a timely fashion my car in a timely fashion More

by SHERRY123080

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Aleiah Brown, Maddie Wojciechowski, Cruz Drahonovsky, Alicia Love, Kailah Flores-Malone, Edgardo Acosta

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May 08, 2026 -

Russ Darrow Honda responded

Thank you for the five-star rating. We’re glad our team completed your Honda Civic service promptly and addressed exactly what you needed. We look forward to helping you again soon. George Matthews george.matthews@russdarrow.com

May 07, 2026

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Employee Rating

The service department is excellent. Their technicians are well trained and experienced. When I have a difficult problem, they solve it. Their technicians are well trained and experienced. When I have a difficult problem, they solve it. More

by MarkPayette

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lesia Matthis, AL COBB, Jay Malkowski, Jonathan Stein, Aleiah Brown, Maddie Wojciechowski, Bobby Ljubich

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May 08, 2026 -

Russ Darrow Honda responded

We appreciate you highlighting our service team’s expertise with your Honda Pilot. It’s great to know our technicians can tackle challenging issues and keep you moving. George Matthews george.matthews@russdarrow.com

May 07, 2026

Dealership Rating

Employee Rating

I hit a large object and blew out my tire that I had just purchased from another dealer. After I received no response from them I called Russ Darrow to get it repaired. Rachel called, explained the situation purchased from another dealer. After I received no response from them I called Russ Darrow to get it repaired. Rachel called, explained the situation and was able to obtain some warranty $$. I look forward to not having to drive to the Southside dealership. Thanks Rachel!! More

by milwpacker

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Zach Gresbach

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May 07, 2026 -

Russ Darrow Honda responded

Thank you for sharing your experience with your Honda Accord Hybrid. We’re glad Rachel was able to secure warranty coverage and get you back on the road without the extra trip. We look forward to helping you again in the future. George Matthews george.matthews@russdarrow.com

May 06, 2026

Dealership Rating

Employee Rating

Always have a good experience with quality work. As of now, customer service is real. Nice and Knowledgeable As of now, customer service is real. Nice and Knowledgeable More

by Joseph100

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachel Aguilar

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May 07, 2026 -

Russ Darrow Honda responded

Thank you so much, Joseph, for your kind words and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

May 06, 2026

Dealership Rating

Employee Rating

The staff are always very professional and helpful in describing what needs to be done for my car. The service techs always do good work. Maintaining my car is important to me. Based on my retired budget describing what needs to be done for my car. The service techs always do good work. Maintaining my car is important to me. Based on my retired budget, I will continue to use Russ Darrow service for my Honda Civic. More

by CMCCARTHY30

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachel Aguilar

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May 06, 2026 -

Russ Darrow Honda responded

It’s great to hear our team has been professional and clear about your Honda Civic’s service needs and that our technicians consistently deliver quality work. Maintaining your car on a retired budget is important, and Rachel and our staff appreciate your continued trust in us. George Matthews george.matthews@russdarrow.com

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