I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 4 mos
Industry Experience
34 yrs, 4 mos
Specialties & Trainings
Master Certified Service Advisor
1,314 Reviews
Write a Review1314 Reviews of Mona Crooks
December 19, 2024
I've been with Klaben Ford for many years as well as my father and brother. Joe has always taken care of me as well as my father. He's done an excellent job and always listens to my concerns. I trust hi father and brother. Joe has always taken care of me as well as my father. He's done an excellent job and always listens to my concerns. I trust him and wouldn't go to anyone else! More
Other Employees Tagged: Joe French
December 17, 2024
The staff at Klaben is always friendly and willing to provide great customer service. I always try to schedule with Mona because we have a good rapport with each other. provide great customer service. I always try to schedule with Mona because we have a good rapport with each other. More
December 07, 2024
I regularly have service on my Lincoln MKC done at Klaben Lincoln Service. Starting with being welcomed by my Service Representative, Mona Crooks, I am kept informed about the progress throughout the entir Lincoln Service. Starting with being welcomed by my Service Representative, Mona Crooks, I am kept informed about the progress throughout the entire service experience, until my vehicle is ready to be picked up, so there are never any surprises. Mona helps make it all a pleasant experience. More
December 07, 2024
Mona is always very helpful in getting my vehicle scheduled, serviced on time and calling me when it is ready for pickup. She does a great job when I arrive to get my vehicle logged in and checked ou scheduled, serviced on time and calling me when it is ready for pickup. She does a great job when I arrive to get my vehicle logged in and checked out. More
December 06, 2024
Quick service and pleasant interactions with the staff. They keep you informed and make sure they understand exactly what you need done. They keep you informed and make sure they understand exactly what you need done. More
Other Employees Tagged: Mike Brandvold, Anthony Thurman Jr
December 06, 2024
Kim is always professional, always available and can handle anything that comes up! She is the best! handle anything that comes up! She is the best! More
Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram, Tom Alcorn, Sean Bradford, Brandon Bart, Gavin Fano, Anthony Thurman Jr , Rob Simon
December 05, 2024
Joe was super helpful. My husband was having an issue with his truck and even though it was my car getting serviced he went above and beyond to help us out My husband was having an issue with his truck and even though it was my car getting serviced he went above and beyond to help us out More
Other Employees Tagged: Joe French
November 30, 2024
I have been leasing from Klaben for 5 years now and have always had the best experiences. My original dealer retired and I had the pleasure of working with Luke this time around. He was so helpful and did e always had the best experiences. My original dealer retired and I had the pleasure of working with Luke this time around. He was so helpful and did everything to get me the best deal possible with a vehicle that I absolutely love! The whole process was so quick and easy. I always recommend Ford Klaben to anyone looking for a new vehicle and I always will! More
Other Employees Tagged: Roscoe Woodberry, Tim Sterling, David Mitchell, David Klaben , Marah Brammer, Zayen Comedy, Mike Cooney, Luke Deegan

