David Mitchell

I wanted to update my review because it's only fair to recognize a company that truly cares about its customers. My initial service experience was disappointing—not because of the repair itself, but be recognize a company that truly cares about its customers. My initial service experience was disappointing—not because of the repair itself, but because of the lack of communication. No one contacted me to explain what was wrong with my vehicle or discuss the repair plan. I had to call to check on the status, and I was told there were no notes on my account because my service advisor was out. I was promised a return call later, but I never received one. When I called back the following day, I was informed that a part had to be ordered and would arrive the following Wednesday. I was also told I could return the loaner vehicle and drive my own car until the part came in. Because my concern involved the key sticking in the ignition, I didn't feel comfortable doing that and chose to keep the loaner instead. When I asked when someone would contact me with updates, I was told customers typically aren't called until their vehicle is ready. Unfortunately, Wednesday came and went, and my vehicle wasn't ready until Thursday. I picked it up Saturday morning. I also had a separate experience when I called to return a call and make my car payment. The person I was trying to reach was unavailable, so another representative assisted me. While my payment was processed, the interaction felt very dry, short, and unwelcoming. It was very different from the warm, friendly experience I had when I first purchased my vehicle. I had additional questions, but because of the tone of the conversation, I chose not to ask them. After sharing my concerns, I received calls from my salesperson David and Rosco. They listened carefully, showed genuine empathy, and made me feel heard and valued. They discussed both experiences with me, assured me they had spoken with the staff involved, and explained that they did not believe the interactions were intentional. However, they also made it clear that making a customer feel unvalued is not the Klaben way. What impressed me most was their response. They followed up promptly, communicated with me throughout the process, and kept every promise they made. They also provided me with a complimentary service on my next visit and mailed me a $50 gas card as a gesture of goodwill. While those gestures were appreciated, what meant the most was their accountability, professionalism, and sincere desire to make things right. Everyone has an off day, and we never truly know what someone else may be going through. What matters is how concerns are handled, and Klaben handled mine exceptionally well. They restored the confidence and peace of mind I felt when I first purchased my vehicle. Thank you to my salesperson David, Rosco, and the entire Klaben team for listening, taking my concerns seriously, and proving that customer satisfaction truly matters. I look forward to continuing to do business with the Klaben family More

by Tffnyfrdjcksn Verified Customer Verified Customer

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Just purchased a 2026 Bronco Sport. Very pleased with the dealership and the whole process. Thank you. Very pleased with the dealership and the whole process. Thank you. More

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Wonderful job done by Klaben again. Thank you for years of service . Will be back again Thank you for years of service . Will be back again More

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I purchased my Escape PHEV from Dave Mitchell in 2022 and it was a very pleasant experience. Since then my primary contact in service has been Aaron Heinlein who always promptly responds to any question and it was a very pleasant experience. Since then my primary contact in service has been Aaron Heinlein who always promptly responds to any questions or concerns that I have. Kim Wolfram has also been very easy to work with as well. More

by Tom LeRoy Verified Customer Verified Customer

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I just got a brand new bronco sport and I love it, this place makes miracles happen they truly do care about you, I've been going here since 2007 and will continue to go there, they show u alot of loyalty, place makes miracles happen they truly do care about you, I've been going here since 2007 and will continue to go there, they show u alot of loyalty, david Jenn Christine and Mr klaben are amazing! More

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Klaben team has been very helpful with the new purchase of 2026 F 150. Thank you. of 2026 F 150. Thank you. More

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David, Cassy and Justin were very personable and took very good care of me. David did everything he that he told me that he would. As long as nothing changes I would recommend Klaben to friends and fam very good care of me. David did everything he that he told me that he would. As long as nothing changes I would recommend Klaben to friends and family. More

by laine54 Verified Customer Verified Customer

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Cassy is so helpful and kind. She was so knowledgeable and patient. She made the process so quick and easy when I bought my Ford Explorer. Hands down my Favorite sales person. I w She was so knowledgeable and patient. She made the process so quick and easy when I bought my Ford Explorer. Hands down my Favorite sales person. I would highly recommend Cassy Mathes and Klabin Ford in kent they treat you like family. More

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Had a great experience with the service department…Gavin got the service manager to go for a ride with me so they could understand the noise I was hearing.They identified the issue and handled the repair in got the service manager to go for a ride with me so they could understand the noise I was hearing.They identified the issue and handled the repair in a timely manner…could not ask for better service. More

by jjfalat Verified Customer Verified Customer

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David was great! Walked in and out with what I was looking for, no xxxxxxxx like other dealerships, great experience all around!! Walked in and out with what I was looking for, no xxxxxxxx like other dealerships, great experience all around!! More

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