David Mitchell

Klaben Ford is a great place to buy a vehicle. The people are friendly and care that the vehicle you purchase you are h happy with. Service department is wonderful also. The people are friendly and care that the vehicle you purchase you are h happy with. Service department is wonderful also. More

by Bonnie.sampson52 Verified Customer Verified Customer

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Bo was fantastic! He and David M explained everything thoroughly and no matter how many questions I had they answered them all with enthusiasm. Jenn in the busines He and David M explained everything thoroughly and no matter how many questions I had they answered them all with enthusiasm. Jenn in the business center made signing paperwork enjoyable (who knew that could be a thing!) More

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The professionalism, attention to detail and customer service were first class throughout the entire process. Jenn took the time to explain additional options but never once felt pushy. I’m thrilled to h service were first class throughout the entire process. Jenn took the time to explain additional options but never once felt pushy. I’m thrilled to have been paired with her for the final step of the car buying experience. More

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David was so easy to work with. He made the car buying process painless from start to finish. Listened to my wants and needs and got me into a truck that I love! He made the car buying process painless from start to finish. Listened to my wants and needs and got me into a truck that I love! More

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Best car-buying experience ever! Friendly, kind, and personal service. You are treated like family, not a numbers. Friendly, kind, and personal service. You are treated like family, not a numbers. More

by tmrgadson Verified Customer Verified Customer

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David Mitchell did an excellent job selling me the Ford F-150. I can't recommend him enough. Very knowledgeable and quick to answer all my questions. I highly recommend David and Klaben Ford at their Kent F-150. I can't recommend him enough. Very knowledgeable and quick to answer all my questions. I highly recommend David and Klaben Ford at their Kent location. You won't be disappointed. Kudos to the Finance guy, Justin, he did a great job as well. More

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I was very apprehensive about starting the car buying process this time for a number of reasons, but David, Christine, and Madi made everything seamless and I ended up in a better vehicle than I could ha process this time for a number of reasons, but David, Christine, and Madi made everything seamless and I ended up in a better vehicle than I could have imagined. There was no pressure, just helpfulness and kindness. More

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I had an incredible experience purchasing my vehicle here. David made the process flawless and straightforward. David was friendly and went above and beyond to answer all of my questions without any hig here. David made the process flawless and straightforward. David was friendly and went above and beyond to answer all of my questions without any high-pressure sales tactics. He took the time to show me all the vehicle's features and ensure I was entirely comfortable before leaving the lot. Financing was quick and efficient, with no hidden fees or surprises. More

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I wanted to update my review because it's only fair to recognize a company that truly cares about its customers. My initial service experience was disappointing—not because of the repair itself, but be recognize a company that truly cares about its customers. My initial service experience was disappointing—not because of the repair itself, but because of the lack of communication. No one contacted me to explain what was wrong with my vehicle or discuss the repair plan. I had to call to check on the status, and I was told there were no notes on my account because my service advisor was out. I was promised a return call later, but I never received one. When I called back the following day, I was informed that a part had to be ordered and would arrive the following Wednesday. I was also told I could return the loaner vehicle and drive my own car until the part came in. Because my concern involved the key sticking in the ignition, I didn't feel comfortable doing that and chose to keep the loaner instead. When I asked when someone would contact me with updates, I was told customers typically aren't called until their vehicle is ready. Unfortunately, Wednesday came and went, and my vehicle wasn't ready until Thursday. I picked it up Saturday morning. I also had a separate experience when I called to return a call and make my car payment. The person I was trying to reach was unavailable, so another representative assisted me. While my payment was processed, the interaction felt very dry, short, and unwelcoming. It was very different from the warm, friendly experience I had when I first purchased my vehicle. I had additional questions, but because of the tone of the conversation, I chose not to ask them. After sharing my concerns, I received calls from my salesperson David and Rosco. They listened carefully, showed genuine empathy, and made me feel heard and valued. They discussed both experiences with me, assured me they had spoken with the staff involved, and explained that they did not believe the interactions were intentional. However, they also made it clear that making a customer feel unvalued is not the Klaben way. What impressed me most was their response. They followed up promptly, communicated with me throughout the process, and kept every promise they made. They also provided me with a complimentary service on my next visit and mailed me a $50 gas card as a gesture of goodwill. While those gestures were appreciated, what meant the most was their accountability, professionalism, and sincere desire to make things right. Everyone has an off day, and we never truly know what someone else may be going through. What matters is how concerns are handled, and Klaben handled mine exceptionally well. They restored the confidence and peace of mind I felt when I first purchased my vehicle. Thank you to my salesperson David, Rosco, and the entire Klaben team for listening, taking my concerns seriously, and proving that customer satisfaction truly matters. I look forward to continuing to do business with the Klaben family More

by Tffnyfrdjcksn Verified Customer Verified Customer

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Just purchased a 2026 Bronco Sport. Very pleased with the dealership and the whole process. Thank you. Very pleased with the dealership and the whole process. Thank you. More

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