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Mona Crooks
1,297 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 2 mos
Industry Experience
34 yrs, 2 mos
Specialties & Trainings
Master Certified Service Advisor
1,297 Reviews
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1297 Reviews of Mona Crooks
April 17, 2026
Tucker was thorough. He did a great job.I was satisfied.\nHe went to step further by letting me know that they had a mobile service. He did a great job.I was satisfied.\nHe went to step further by letting me know that they had a mobile service. More
by jdomagal
Other Employees Tagged: Tucker Ressler
Verified CustomerApril 13, 2026
Was notified by the Service Dept. that a specific download was needed and would take 45-60 minutes by their mobile service crew.Showed up on time,completed the download and thanked me that a specific download was needed and would take 45-60 minutes by their mobile service crew.Showed up on time,completed the download and thanked me before they left.Not the first time Klaben's mobile service has been here.They are friendly,knowledgeable and quick plus no need to wait at the dealer. More
by YEADA
April 10, 2026
Tucker, Mona and Sean provided me with fantastic customer service. I was kept in the loop and I trust they did everything they could to save me money. service. I was kept in the loop and I trust they did everything they could to save me money. More
by jack
Other Employees Tagged: Sean Bradford, Tucker Ressler
March 30, 2026
They are thorough and we were able to get our appointment within 2 weeks. We are concerned that they are not able to get the parts to handle the recall from September 2025x within 2 weeks. We are concerned that they are not able to get the parts to handle the recall from September 2025x More
by scdcg
March 27, 2026
Mona, Tucker, and Joe treated me with great customer service while getting The Works package. service while getting The Works package. More
by tariann9
Other Employees Tagged: Joe French, Tucker Ressler
March 24, 2026
My experience with Klaben Service, and particularly Mona, was amazing, as always. Mona was on top of all of my concerns, even alerted me to a recall I wasn't aware of. They were quick to get the parts and ha was amazing, as always. Mona was on top of all of my concerns, even alerted me to a recall I wasn't aware of. They were quick to get the parts and have me back in my vehicle. Mona also arranged a rental car for me while my car was at the dealership. I can't say enough about Klaben Service and Mona. I have been a customer for 30 years, both purchasing my vehicles through Klaben and using their service for all of my vehicles. I will not go to any other dealership. Klaben and Mona have had my faith and trust and will always have it. I would, and do, recommend Klaben and Mona to everyone. More
by sicilyshelly780
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