Mona Crooks
Mona Crooks at Klaben Ford Lincoln

Mona Crooks

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,313 Reviews

I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217

Dealership Experience

34 yrs, 4 mos

Industry Experience

34 yrs, 4 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,313 Reviews

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1313 Reviews of Mona Crooks

June 24, 2026

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Trust! I trust him and that's important these days. Joe French directs and helps me understand the things that needs to be done on my car and I value his More

by Deborah Cook
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Yes

June 06, 2026

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Mona Crooks was very helpful in getting my service taken care of. Technician John Coleman was very thorough! More

by MABDENT
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Recommend Dealer
Yes

Other Employees Tagged: Richard Klaben, Christine Klaben, David Klaben , Tyler in service.

May 28, 2026

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I went in for my scheduled oil change and tire rotation, was in and out in about a hour, Mona my tech was great. More

by bbrown2002
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Yes

May 25, 2026

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I have never purchased a vehicle from this dealership. But their service on my 2009 Lincoln MKZ has always been excellent! The thoroughness in their work is phenomenal and they have been VERY trustworthy More

by Jtomei1954
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Recommend Dealer
Yes

Other Employees Tagged: Joe French

May 19, 2026

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Mona is always very pleasant to deal with and always keeps me informed of what's going on with my vehicle. More

by deannalyn.48
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Yes

May 19, 2026

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Routine maintenance on our Escape with Joe. Perfect, as always! Fast and professional. We always choose Joe for our service appointments. If you need a service advisor for your Ford, call J More

by snaverill
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Recommend Dealer
Yes

May 13, 2026

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I called Klaben Ford to schedule an appointment for a works package. I spoke with Christine, who set me up with a convenient appointment at my home. Dakota showed up on time and thoroughly explained ever More

by tcasto9322
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Recommend Dealer
Yes

Other Employees Tagged: Tom Alcorn, Christine Klaben , Dakota

May 13, 2026

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Love your team and I have to say that I was always a Toyota buyer until now. I am just waiting for the Plug in Hybrid Ranger to come out and I will put build order in. More

by mk878654
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Recommend Dealer
Yes

Other Employees Tagged: David Mitchell

May 13, 2026

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Mike Brandvoid is the best. I trust him to give the best advice. He is very approachable! More

by TRCClaflin
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Yes

May 08, 2026

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They always treat us right with great service. We have been a customer of Klaben Dodge for years. More

by donandjanlower
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Recommend Dealer
Yes

Other Employees Tagged: Alisea Kight

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