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Joe French
Joe French at Klaben Ford Lincoln

Joe French

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
1,104 Reviews

I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218

Dealership Experience

30 yrs, 7 mos

Industry Experience

30 yrs, 7 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,104 Reviews

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1104 Reviews of Joe French

September 18, 2026

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Joe is very professional and updated me on the process of the work being done! More

by George
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Recommend Dealer
Yes

Other Employees Tagged: Gavin Fano

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September 16, 2026

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I have been a customer of Klaben Ford Lincoln for over 40 years. The sales staff (Chris Moldas), along with the service department (Joe French), provides excellent service. As a long-time customer with Klabe More

by DEVR2
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Yes

Other Employees Tagged: Chris Moldas, Justin Fisher

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September 09, 2026

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Great customer service very knowledgeable. They don't try to rip you off. Very clean waiting area More

by PHIMASTER5250
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Yes
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September 07, 2026

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I always receive great service working with Klaben. I’ve been taking my car to Joe for years. He always takes his time to explain what is needed with my car and doesn’t try to wheel and deal me. This i More

by kellysferra
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Recommend Dealer
Yes
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September 06, 2026

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Such a great guy, respectful, knowledgeable, looks out for ways to save us money, so glad he is our service person! More

by PCM
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Bowen

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September 05, 2026

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We have been dealing with Klaben and Mona for many years and multiple vehicles. Very nice and professional. More

by GPolles
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Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

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September 04, 2026

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my service manager took my car right in and had the work done in a timely manner and back on my errands. More

by mjunejam
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Recommend Dealer
Yes

Other Employees Tagged: Joe French

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August 24, 2026

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Excellent customer service representative. Time duration of repairs exceeded expectations. Invoice needs to be itemized to reveal hidden fees. More

by Dave80
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Recommend Dealer
Yes
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Aug 24, 2026

Klaben Ford Lincoln responded

Dave, Thank you for taking the time to post a review regarding your recent visit. Your feedback is very important to us. Although your 5-Star review shows a good experience, we obviously fell short in delivering you a level of experience you expect, and deserve, when you put your trust in the Klaben Team. I apologize for leaving you feeling as though we were anything less than completely transparent. We share your feedback with our entire team and reflect on its content for use in coaching, counseling, and celebrating. Might I have a few more minutes of your time to gain additional insight? My personal contact information is below. We appreciate your business, but more important to us are the relationships we stand to gain and maintain based on trust and confidence. Thank you again for your feedback. I and the entire Klaben Team remain at your service. Aaron Heinlein C: 330.352.1925 aheinlein@klaben.com

August 24, 2026

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delayed analysis of my issues. Slow response regarding service and updates. Vehicle kept for two weeks More

by djvernyi
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Service Communication
Recommend Dealer
No
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Aug 24, 2026

Klaben Ford Lincoln responded

Thank you for taking the time to share your candid feedback from your recent experience here at Klaben. We ask for feedback via multiple venues because your opinion is very important to the entire Klaben Team. We read and value honest feedback that tells us how we are doing when it comes to meeting and exceeding the expectations of our customers. We then use it for coaching and counseling opportunities. After reading your comments I was embarrassed and frustrated to say the very least. I apologize for our multiple missed steps in communication and the lack of empathy shown in keeping you up to date on progress during your visit and delays in completing your vehicle. No excuses. In reflection I understand your frustration, disappointment, and lost confidence. Might I have a few more minutes of your time at your convenience to personally apologize, gain additional insight, and find a resolution you are comfortable with? Please let me know when is convenient that I reach out by phone. Thank you again for your feedback and I look forward to speaking with you soon. Sean Bradford - sbradford@klaben.com

August 22, 2026

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Employee Rating

Always courteous. Quick service. No stress. Highly recommended. Easy scheduling. In and out quickly. Reliable More

by JEFFANDJANET
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold

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