Gavin Fano

I really like this dealership. I wish I still had my first service advisor Mario. He was easy to talk to and really helpful - much more than the advisor I have now who always seems I wish I still had my first service advisor Mario. He was easy to talk to and really helpful - much more than the advisor I have now who always seems to be in a hurry to get me off the phone or when in person to talk to someone else. Mario just naturally seemed more committed to customer service and to making sure I was taken care of, than Gavin does. More

by RACHMUNUS Verified Customer Verified Customer

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Mona was efficient, courteous, and professional. My service appointment was completed in under one hour and I was quickly on my way afterwards. My service appointment was completed in under one hour and I was quickly on my way afterwards. More

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Three cars over ten years, excellent service and support, knowledgeable and experienced staff that always seem to do their best for me. My truck was getting pretty long In the teeth and my rock star mechanic knowledgeable and experienced staff that always seem to do their best for me. My truck was getting pretty long In the teeth and my rock star mechanic Gavin Fano has been taking care of me for the last 6 years, suggested I go talk to Tyler Kline who found me a great vehicle and an excellent deal on my trade, Louis Polos cleaned and prepped me for the road and Madison Shaw was a real treat in finance, in truth I felt I had a whole team of great individuals that left me with few questions and an easy process! Highly recommend and will continue to be at this dealer and Service center. More

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Gavin did a great job making my service trip for my truck quick and easy. He explained everything clearly and made the experience stress free. quick and easy. He explained everything clearly and made the experience stress free. More

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Joe has been our service advisor for many years and always takes care of us! always takes care of us! More

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Gaven wad great! kept me informed, communcated well, explaned the issues that Serpentini Chevrolet could not find after 2 appointments with them, a $75 inpection fee, kept me informed, communcated well, explaned the issues that Serpentini Chevrolet could not find after 2 appointments with them, a $75 inpection fee, and my truck in their shop for 5 days. THANKS GAVEN AND YOUR TEAM AT KLABEN! More

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Always great service at Klaben. Fast, friendly, and reliable; my service rep, Gavin, is always great. Fast, friendly, and reliable; my service rep, Gavin, is always great. More

by Marc Lee Shannon Verified Customer Verified Customer

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I had an excellent experience with Ford service, particularly Gavin Fano, who helped me through the process. He was polite, professional, and very considerate throughout. All of the staff seem e particularly Gavin Fano, who helped me through the process. He was polite, professional, and very considerate throughout. All of the staff seem exceptionally well trained: in addition to telling you where something is, they actually walk over with you to make sure you find it, and wait to be certain that you're taken care of. The service experience was excellent. More

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Great service from Gavin but there is an issue with Klaben. I believe the are in need of a software guy to help them out with programming of the different modules that run the vehicle. I had a factory Klaben. I believe the are in need of a software guy to help them out with programming of the different modules that run the vehicle. I had a factory tow package installed by Klqben, but it appears that only part of the programming was completed. There are no tow functions in Sync4 except for the trailer light test and the trailer check list. I believe the trailer sway options should be in there as well. Also I have asked them to turn on the built in Alexa and they say they can’t do it. I believe the software is there and both just need to be turned on. More

by timfoster_7 Verified Customer Verified Customer

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Had a great experience pick up and delivery was super convenient Gavin was good to work with. convenient Gavin was good to work with. More

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