Gavin Fano
Gavin Fano at Klaben Ford Lincoln

Gavin Fano | Page 2

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
4.9
178 Reviews

Dealership Experience

3 yrs

Industry Experience

8 yrs, 10 mos

Languages Spoken

English English

4.9

178 Reviews

Write a Review

178 Reviews of Gavin Fano

February 23, 2026

Dealership Rating
Employee Rating

Service area is clean & well designed. Meets Lincoln level expectations. All people were professional & courteous. Loaner process was efficient. The regular scheduled services were complet More

by salberty1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 24, 2026

Klaben Ford Lincoln responded

Thank you for taking the time to provide us with your feedback and for the positive comments about Gavin, our team, and our facility. We ask for and look forward to our customers feedback as it allows us to realize how we are doing in providing the level of experience they deserve. I have shared this review with our entire team and celebrated your kind words as well. With that being said, a 4 Star rating says we did well, but also says we could have done something better in some way. In this case after reading all of your comments, there was a concern not fully resolved. I enjoyed meeting you over the phone, gaining additional insight, personally apologizing, and setting a plan for this to be addressed. Gavin, I, and our team look forward to working with you later this week to ensure your complete satisfaction is achieved. Thank you again for honest feedback and allowing us the opportunity to fully restore your confidence in us. Sean Bradford – sbradford@klaben.com

February 19, 2026

Dealership Rating
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Great experience all around and very helpful. Highly recommend and will say nothing but positive about them at this point. More

by Leafie
Service Price Transparency
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Recommend Dealer
Yes

February 17, 2026

Dealership Rating
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Very courteous, quick and professional! I was very pleased with my car's first maintenance check. More

by lrardin190
Service Price Transparency
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Recommend Dealer
Yes

February 13, 2026

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Employee Rating

Amazing work as always with Klaben. Gavin and Aaron were very helpful and made the process go very smooth More

by tanyamiller50
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Heinlein

February 12, 2026

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Employee Rating

My Wife and I have been doing business with Klaben Ford since 1988. We have leased and purchased fourteen different vehicles from the Klaben Ford dealership. They have the best sales and service department More

by Kylee104
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Recommend Dealer
Yes

February 04, 2026

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Employee Rating

Always a great experience at Klaben. We have been going there for years and encourage family and friends to do the same. More

by LBEST240
Sales Price Transparency
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Recommend Dealer
Yes

January 29, 2026

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Very professional. Worked well with my warranty company, and even got me a rental vehicle. I appreciate Mona's thoroughness and professionalism. More

by Syd919
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Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

January 26, 2026

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No matter who I work with, the Klaben Ford Service staff is always polite, professional and efficient. More

by tojoko62
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Recommend Dealer
Yes

Other Employees Tagged: Joe French

January 26, 2026

Dealership Rating
Employee Rating

Very professional and nice folks i was greeted great and well taken care of at my first visit More

by mike
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Recommend Dealer
Yes

January 24, 2026

Dealership Rating
Employee Rating

They went out of their way and put us in a vehicle that we wanted. Will come back to them. The service staff were great too. They did our oil change. Went through everything. More

by girlwattitude34
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Recommend Dealer
Yes
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