Tom Alcorn

everybody was very helpful, polite and considerate. not one time did I have a question that was not answered to my satisfaction. whether they knew the answer or got back to me in a timely manner with not one time did I have a question that was not answered to my satisfaction. whether they knew the answer or got back to me in a timely manner with the answer. I believe I talked to Mike, Brandon, Tom and maybe Daniel sorry I forget If I left anyone out I am sorry But I was extremely happy with service to vehicle and customer service. More

by zaneydee Verified Customer Verified Customer

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Amazing teamwork they even offered to take me home and pick me up. Mona crooks and Joe French are amazing. pick me up. Mona crooks and Joe French are amazing. More

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It doesn't get any better than Klaben Ford for service. They never miss one detail and get my vehicle Fixed Right the First Time. Even if it is an almost 30-year-old 1997 Mustang Cobra. Greg, the assign They never miss one detail and get my vehicle Fixed Right the First Time. Even if it is an almost 30-year-old 1997 Mustang Cobra. Greg, the assigned technician, even did a video of the needed work. Teamwork at its best! More

by HOTROCK100 Verified Customer Verified Customer

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Klaben had always given me great service & vehicles. And in particular Kim gives me wonderful service including a personal touch even though she doesn’t have to. They are willing to work with you on mos And in particular Kim gives me wonderful service including a personal touch even though she doesn’t have to. They are willing to work with you on most situations & make getting my vehicle serviced there convenient for me. More

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Had a whole host of items to be looked into, having an “ elite” package 3rd. Party warranty, figuring warranty would cover “something”& after much legwork & pricing only to find out warranty from endurance elite” package 3rd. Party warranty, figuring warranty would cover “something”& after much legwork & pricing only to find out warranty from endurance by the offered absolutely not a penny towards repairs. I felt bad for Tucker to have to be the on to let me know and effort was involved. We minimized the work to the needs to be paid out of pocket and got me back on the road to pick at the other issues literally down the road. Felt as though Tucker was sincere, freindly and genuinely cared. Didn’t need or care to hear daily updates only to add to my concerns. It was a three week ordeal, 2, due to the warranty co. Incompetency & utter failure. More

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Dakota was friendly, professional and knowledgeable making me feel very confident in using mobile services for the first time. It’s nice to know “Klaben is closer than I think” since moving over an hou making me feel very confident in using mobile services for the first time. It’s nice to know “Klaben is closer than I think” since moving over an hour away. Thank you to all that made this happen. My heartfelt appreciation leaves me with confidence that my car is safe to drive. More

by Alipot01 Verified Customer Verified Customer

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Kim was excellent and might have saved a damaged relationship with Klaban. We will continue to do business with Klaban as long as Kim is our service Rep. relationship with Klaban. We will continue to do business with Klaban as long as Kim is our service Rep. More

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Tucker, Sean, Tom were amazing. Steve the shop foreman is right there with them. The team was honest with me on what was safety-related and required for safe operation, versus what Steve the shop foreman is right there with them. The team was honest with me on what was safety-related and required for safe operation, versus what needed repaired but not an urgent safety concern. I felt respected and treated honestly. I have gone to other Ford dealer repair shops in Akron and not felt I was being dealt with honestly. Klaben Ford Service is the only place I will use for service from now on. More

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Every interaction I’ve had with this dealership has been 100% positive. I took my vehicle in yesterday for routine maintenance and a recall and Tucker took the most amazing care of us from the minute we ste 100% positive. I took my vehicle in yesterday for routine maintenance and a recall and Tucker took the most amazing care of us from the minute we stepped out of the vehicle. More

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In for my first oil change on my new to me Escape. Wonderful & courteous people to work with. Kim is always keeping me updated on anything going on with my vehicle & I like the videos they send of sys Wonderful & courteous people to work with. Kim is always keeping me updated on anything going on with my vehicle & I like the videos they send of system checks. More

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