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John Chapman
John Chapman at Ken Ganley Ford Norton

John Chapman

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
322 Reviews
4.9

322 Reviews

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322 Reviews of John Chapman

October 18, 2025

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Employee Rating

Fantastic dealership. Samuel was ga pleasure to work with. I will not hesitate to come back for our next vehicle. More

by Courtneyephillips
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Sam Adrian

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Oct 18, 2025

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

October 14, 2025

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Franco sold me and my husband a new 2025 Bronco Sport! Great guy! We will be back! More

by debtomtrotter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Matt Palffy

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Oct 14, 2025

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

October 10, 2025

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Thank you Franco for all of your help. We visited the dealership multiple times before buying our Super Duty and you even came in on your day off to do the deal! That was so nice! Thanks a More

by Kroslakdaniel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Matt Palffy

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Oct 10, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 07, 2025

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This is the fourth vehicle I have purchased from Franco at Ken Ganley Ford!! I really appreciate your hard work! More

by jbyrd
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Matt Palffy

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Oct 07, 2025

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 15, 2025

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Thank you, Franco and Dez for my new car! 5 star experience as usual here. More

by Vernont82636
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Franco D. Casalinova

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Sep 15, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Norton are glad to have you as a customer.

August 07, 2025

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Desmond was fantastic. He listen to what I was asking for and delivered the perfect car for me. He was very courteous and attentive. The finance dept was great also. You al More

by ETHERIDGELINDA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Craig Douglas

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Aug 07, 2025

Ken Ganley Ford Norton responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

August 02, 2025

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Keep up the good work Ganley Ford Norton Ohio. Thank you for your excellent service… More

by Dnice1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Kirchenbauer, Scott Spath, Ashley Neely, Brianna Worthington

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Aug 02, 2025

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

August 02, 2025

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Great people great service great prices. Fast reliable on time good communications car returned clean. More

by DLALOMIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Kirchenbauer, Fulton Benya, Scott Spath, Kevin Kneebusch, Ashley Neely, Brianna Worthington, Mike Robinson

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Aug 02, 2025

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

July 29, 2025

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Employee Rating

Go see Joe if you need a vehicle! Him and Ganley are top notch people to deal with! More

by edwardviolett01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Craig Douglas, Matt Palffy , Joe Peticca

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Jul 29, 2025

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

June 18, 2025

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Employee Rating

John was very professional, followed up when needed and followed through with his promises. Found the vehical I wanted and was knowledgeable! Thank you More

by HANSENK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Kevin Kneebusch, John Massolini

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Jun 19, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Norton are glad to have you as a customer.

Jun 19, 2025

HANSENK responded

John has maintained contact, after the sale! Which is above what most sales people I have dealt with in the past with other Dealerships! Very satisfied with John and sales management!

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