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John Chapman
John Chapman at Ken Ganley Ford Norton
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John Chapman

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8
306 Reviews
4.8

306 Reviews

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306 Reviews of John Chapman

April 19, 2025

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Employee Rating

Desmond was very nice and helpful. He was very funny 2nd time having him as a salesman and both times was great experiences. Will always ask for Desmond when we come here. More

by Brendakm64
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Craig Douglas

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Apr 19, 2025

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

April 17, 2025

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Employee Rating

Thank you Ganley Ford for a wonderful experience! !! Desmond and Sam are great salesman... Desmond set up our phones and Sam went over the new vehicle... Sam has the nicest eyes, just like a cat!!!! More

by jean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Craig Douglas, Sam Adrian, Sean Pangburn

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Apr 17, 2025

Ken Ganley Ford Norton responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

April 14, 2025

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Employee Rating

Desmond And Ganley Ford did it again! !! I have been coming to this location for over 20 Years... Thank you so much for your fantastic service... My new Bronco is awesome!!! More

by pitfan919
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

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Apr 14, 2025

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

April 10, 2025

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Employee Rating

Ganley Ford provided clear, accurate information about the vehicle we were considering. They answered all of our questions in a straightforward manner. There was no pressure. They were friendly and couteo More

by Winnran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Gavin Barnes

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Apr 10, 2025

Ken Ganley Ford Norton responded

Thanks for your feedback on your recent visit to Ken Ganley Ford Norton. It's great to hear that we were able to assist you and that you had such a positive experience.

April 09, 2025

Dealership Rating
Employee Rating

Desmond is the best of the best once again. .. He is right on time for me and my wife! Thank you Desmond! More

by jshafferu10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

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Apr 10, 2025

Ken Ganley Ford Norton responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

Apr 12, 2025

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! Until the next time we meet, take care!

April 09, 2025

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Employee Rating

Thank you Franco for your help getting my new 2021 Ford Ranger! I will recommend you to my family and friends. More

by Wcook
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Craig Douglas, Kevin Kneebusch, Matt Palffy, Ashley Neely

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Apr 09, 2025

Ken Ganley Ford Norton responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

March 24, 2025

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Employee Rating

Scott was very helpful and shared the features of my new Vronco thoroughly. I will be back to see him in the future! More

by eugenebosco13
Recommend Dealer
Yes

Other Employees Tagged: Scott Bomgardner

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Mar 25, 2025

Ken Ganley Ford Norton responded

Eugene, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Scott and our team here at Ken Ganley Ford Norton are glad to have you as a customer.

March 24, 2025

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Employee Rating

Franco Sold me a f 150 2017 Great guy He will take care of your needs More

by Joe h
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Matt Palffy

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Mar 26, 2025

Ken Ganley Ford Norton responded

We are so glad that we had the opportunity to work with you, and that Franco could make this a top-notch experience. We look forward to continuing to serve you in the future!

March 22, 2025

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Employee Rating

This is my 2nd truck I got from Franco! I will always recommend Franco to others to buy a vehicle! More

by Edparcell34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Craig Douglas, Kevin Kneebusch, Matt Palffy

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Mar 25, 2025

Ken Ganley Ford Norton responded

Ed, Thank you for taking the time to share your thoughts on working with Franco and our team. We're glad to hear we delivered such a great experience!

March 20, 2025

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Employee Rating

Desmond is a great guy! He goes above and beyond to help his people... He has a great smile all the time!!! Thank you Des More

by Karengipson190
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Tom Yerace, John Kirchenbauer, Scott Spath, Ashley Neely, Brianna Worthington

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Mar 21, 2025

Ken Ganley Ford Norton responded

Thank you so much for your excellent review, Karen! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

Mar 23, 2025

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! We are always more than happy to assist you if anything else comes up. Take care!

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