John Chapman
John Chapman at Ken Ganley Ford Norton
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John Chapman

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8
279 Reviews
4.8

279 Reviews

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279 Reviews of John Chapman

November 10, 2024

Dealership Rating
Employee Rating

Very friendly and willing to work with us, expediently got the car ready and we got to drive it off the lot. Good group of people :) More

by MrsReed77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Craig Douglas

Nov 10, 2024

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. Congratulations on your new purchase! We appreciate your business and hope to see you again soon.

October 31, 2024

Dealership Rating
Employee Rating

They were very friendly, very helpful, great information. I would recommend Ganley Ford to Friends. More

by Hstarcher66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Sam Adrian

Nov 01, 2024

Ken Ganley Ford Norton responded

Here at Ken Ganley Ford Norton, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

October 25, 2024

Dealership Rating
Employee Rating

I can't say enough great things about my car buying experience at Ken Ganley Ford of Norton! My salesman Desmond Norvell was knowledgeable and extremely helpful! He made us feel like family! I highly r More

by fedex44643
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Craig Douglas

Oct 27, 2024

Ken Ganley Ford Norton responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. Thanks for the recommendation, and have an amazing day!

October 24, 2024

Dealership Rating
Employee Rating

Great experience all the way around. Fair trade-in, good deal on the new truck. Joe as well as the rest of the staff was very professional and helpful. No pressure! More

by steelheaderjc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Joe Peticca

Oct 24, 2024

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Joe and our team here at Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

September 21, 2024

Dealership Rating
Employee Rating

At least you got cars on your lot. Nobody Else does. A little bit of everything More

by Dregula
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Joe Peticca

Sep 21, 2024

Ken Ganley Ford Norton responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

September 14, 2024

Dealership Rating
Employee Rating

Everyone was great and went above and beyond to get me the truck I wanted! More

by Jessica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Tony Zuppe

Sep 15, 2024

Ken Ganley Ford Norton responded

Jessica, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 06, 2024

Dealership Rating
Employee Rating

I have been a customer with this dealership now for 11 years, 1 month and 2 days. I couldn’t be more happier with this location. Each and every time they seem to amaze me with their experience, kindness a More

by Janel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Spath , Desmond

Sep 08, 2024

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 03, 2024

Dealership Rating
Employee Rating

Great experience from the moment I arrived to view the car until the sale was completed. More

by Bjfohio
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Sep 03, 2024

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 21, 2024

Dealership Rating
Employee Rating

Nice and friendly people, made the process easy. Tony my salesman was great. Would go back to dealership in the future! More

by terrycampogni
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe, Kevin Kneebusch

Aug 21, 2024

Ken Ganley Ford Norton responded

Terry, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 01, 2024

Dealership Rating
Employee Rating

This was by far the easiest car purchase I’ve ever made! Jack was patient and honest and never made me feel pressured. He was very knowledgeable and provided a lot of detail that made decision making much More

by Kim Heikell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Jack Leonhard

Aug 01, 2024

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team, Kim. We're glad to hear we delivered such a great experience!

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