Craig Douglas
Craig Douglas at Ken Ganley Ford Norton
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Craig Douglas

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
494 Reviews
4.9

494 Reviews

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494 Reviews of Craig Douglas

April 19, 2025

Dealership Rating
Employee Rating

Desmond was very nice and helpful. He was very funny 2nd time having him as a salesman and both times was great experiences. Will always ask for Desmond when we come here. More

by Brendakm64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, John Chapman

Apr 19, 2025

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

April 19, 2025

Dealership Rating
Employee Rating

I had the pleasure of working with Des while purchasing my new Ford F-150, and I couldn’t be more impressed with the experience! From start to finish, Des was knowledgeable, patient, and genuinely interest More

by Amanda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 19, 2025

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

April 17, 2025

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Employee Rating

Everyone there made myy stay very comfortable. My transmission blew up on the way to the hospital . It was 1:30 when I was made aware of my situation . By dinner time I was driving out of the dea More

by james.salvaggio4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 17, 2025

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 17, 2025

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Employee Rating

Thank you Ganley Ford for a wonderful experience! !! Desmond and Sam are great salesman... Desmond set up our phones and Sam went over the new vehicle... Sam has the nicest eyes, just like a cat!!!! More

by jean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 17, 2025

Ken Ganley Ford Norton responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

April 12, 2025

Dealership Rating
Employee Rating

Sam and Des were A+++ Family oriented And they got me me the best possible!!!! Thank you Guys very much!!!! More

by nickie6.1.68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 12, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 11, 2025

Dealership Rating
Employee Rating

Jack was excellent from start to finish. He listened to the concerns and needs and found a way to get the best deal for all of us. More

by chriscapozzi5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jack Leonhard

Apr 11, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 10, 2025

Dealership Rating
Employee Rating

Jack was an amazing salesperson! If you need a vehicle- go see Jack! We had a great experience. More

by JennStobbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Leonhard

Apr 10, 2025

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

April 10, 2025

Dealership Rating
Employee Rating

Ganley Ford provided clear, accurate information about the vehicle we were considering. They answered all of our questions in a straightforward manner. There was no pressure. They were friendly and couteo More

by Winnran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, Gavin Barnes

Apr 10, 2025

Ken Ganley Ford Norton responded

Thanks for your feedback on your recent visit to Ken Ganley Ford Norton. It's great to hear that we were able to assist you and that you had such a positive experience.

April 09, 2025

Dealership Rating
Employee Rating

Thank you Franco for your help getting my new 2021 Ford Ranger! I will recommend you to my family and friends. More

by Wcook
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 09, 2025

Ken Ganley Ford Norton responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

April 06, 2025

Dealership Rating
Employee Rating

Tony Zuppe and the whole Ken Ganley Ford dealership team was top shelf when it came to purchasing my new Bronco. I live 3 hrs away and they made it very easy prior to my trip there by getting my financing a More

by Cheri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe

Apr 06, 2025

Ken Ganley Ford Norton responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

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