Carol Clark-Muniz
Carol Clark-Muniz at Rallye BMW
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Carol Clark-Muniz

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.7
864 Reviews

On behalf of Rallye BMW, I would like to welcome you to our dealership! I am a Service Advisor who is ready to take care of your vehicle needs and get you back on the road safely. I have extensive knowledge of the products and services that we provide, and I make it a priority to get you in and out within a timely manner. I never make customers purchase products they don’t need, and I will always remain honest, professional, and ready to help. You can count on me to get the job done right!

4.7

864 Reviews

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864 Reviews of Carol Clark-Muniz

December 31, 2024

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Rally bmw great! The service manager Chris blanco is the best and m as is the service dept the best . All who work with the service dept. very friendly and polite. More

by JAYSONWALDMAN
Recommend Dealer
Yes

Other Employees Tagged: Kevin Juman , Chris blanco

Dec 31, 2024

Rallye BMW responded

Jayson, thank you for the fantastic feedback! We're delighted to hear that Chris and our service team at Rallye BMW provided such a positive experience. We appreciate your support!

December 29, 2024

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Since my last repair of my brake pads and water pump I have been noticing a problem with my interactive screen. It turns off and reboots every 10 minutes. I will stop by on 12/30 to see Bret on this and h More

by CNCHAT
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Bret Hines

Dec 30, 2024

Rallye BMW responded

Nicholas, I'm sorry to hear about the issue with your interactive screen after your recent repair. We understand how frustrating this must be, and we're eager to resolve it for you during your visit. Please feel free to reach out if you have any questions or need further assistance before then. Thank you, Chris Blanco - Service Manager - 516-833-4862

December 27, 2024

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I think your wait times on simple tasks should be prioritized better. 2 hrs for an oil change 2 hours to change a tire Should be techs designated for big jobs and others for smaller There are t More

by dezzy2736
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Service Time
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Recommend Dealer
No

Other Employees Tagged: Christopher Williams

Dec 30, 2024

Rallye BMW responded

Thank you for sharing your feedback with us. We understand that wait times can be frustrating, and we're always looking to improve our efficiency in all processes. Your suggestion about designating techs is valuable, and we'll certainly take it into consideration as we strive to enhance our service process. If there's anything else you'd like to discuss or suggest, please feel free to reach out. Thank you, Chris Blanco - Service Manager - 516-833-4862

December 27, 2024

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The service and the people at Rally's BMW is exceptional. The people there make you feel like you're home and with their their professionalism on the work being done I never feel worried about my car being s More

by Ricky
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Blanco

Dec 30, 2024

Rallye BMW responded

Ricky, we're delighted to hear that you feel at home with us here at Rallye BMW! Our team takes pride in providing exceptional service and professionalism. Thanks for trusting us with your car's care!

December 26, 2024

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I’m very happy with the service,is no wait time and I get the car very clean More

by suzanaramusevic
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Recommend Dealer
Yes
Dec 26, 2024

Rallye BMW responded

Happy customers make us happy! Thank you for the wonderful review of Rallye BMW.

December 23, 2024

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Professional, complete, kept me up to date,on time and a pleasure to deal with . More

by NTA
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Recommend Dealer
Yes
Dec 23, 2024

Rallye BMW responded

These are all things we love to hear! Thanks for leaving Rallye BMW a review.

December 22, 2024

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Gave me a hard time about performing a mandated recall, then attributed the work done to the wrong vehicle, all the while providing the worst customer service possible. If I wasn’t there watching every sin More

by GUPPUSMAIL
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Recommend Dealer
No
Dec 23, 2024

Rallye BMW responded

It's disappointing to hear about your experience with the recall and customer service. We strive for accuracy and attentive care, so it's concerning that we fell short during your visit. I apologize for any inconvenience you've faced trying to reach us, and I'd like to personally assist you in resolving these issues if you're open to it. Please feel free to contact me directly. Thank you, Chris Blanco - Service Manager - 516-833-4862

December 22, 2024

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The service manager was very helpful in getting issues resolved quickly and satisfactorily. Would recommend More

by St57
Service Price Transparency
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Recommend Dealer
Yes
Dec 23, 2024

Rallye BMW responded

We're delighted to hear that our service manager at Rallye BMW was able to assist you efficiently. Thank you for recommending us!

December 20, 2024

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Excellent service Carol and Matt and the crew are amazing I would recommend for sure More

by RACKERMAN836
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Recommend Dealer
Yes
Dec 23, 2024

Rallye BMW responded

Thank you for leaving Rallye BMW a five-star review! We are happy to hear that Carol and Matt were amazing. Have a great day!

December 18, 2024

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Always professional. Always a good experience. Although I live near competitor worth the drive to Rallye BMW. Carol is awesome. More

by CRGarcia
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 18, 2024

Rallye BMW responded

We're delighted to hear that Carol and the Rallye BMW team made your experience worth the drive! Thank you for choosing us, and we look forward to serving you again in the future.

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