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Mustafa Karimbaksh

Overview Reviews (76) Inventory (311)

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Mustafa Karimbaksh

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.9

76 Reviews

Overview Reviews (76) Inventory (311)

Dealership Experience

1 yr, 1 mo

Industry Experience

12 yrs, 8 mos

Languages Spoken

English

4.9

76 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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76 Reviews of Mustafa Karimbaksh

September 18, 2026

Dealership Rating

Employee Rating

I was disappointed, I was waiting for the service and after a bit more than two hours I received the car unwashed. I mentioned it,I had to wait another 25 minutes to get the car washed. after a bit more than two hours I received the car unwashed. I mentioned it,I had to wait another 25 minutes to get the car washed. More

by yoko54

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 21, 2026 -

Rallye BMW responded

We're sorry to hear about the inconvenience you experienced with the car wash service. Delivering timely and thorough service is our priority, so we'll address this issue with our team to ensure it won't happen again. Thank you for your patience and understanding. - Diane Seage - BDC/Reputation Manager - 516-833-4817

September 17, 2026

Dealership Rating

Employee Rating

I felt well taken care of. The service was excellent The service agent was cheerful, polite and prompt The service was excellent The service agent was cheerful, polite and prompt More

by MKEMPNER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mustafa Karimbaksh

Sep 18, 2026 -

Rallye BMW responded

We're happy to hear the team took such good care of you! Thank you for choosing Rallye BMW and for sharing your experience.

September 17, 2026

Dealership Rating

Employee Rating

I felt well taken care of. The service was excellent The service agent was cheerful, polite and prompt The service was excellent The service agent was cheerful, polite and prompt More

by MKEMPNER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mustafa Karimbaksh

Sep 18, 2026 -

Rallye BMW responded

Thank you for your feedback! It’s wonderful to know you felt well taken care of by our team. We appreciate you choosing Rallye BMW and hope to welcome you back again in the future. Safe travels!

September 09, 2026

Dealership Rating

Employee Rating

Quick & easy They did a wonderful job the experience was quick and easy and they took into account my availability and when I could return the loaner. Loaner process was very simple and helpful allowed me t quick and easy and they took into account my availability and when I could return the loaner. Loaner process was very simple and helpful allowed me to continue on my day. More

by BMW x3 x3

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mustafa Karimbaksh

Sep 10, 2026 -

Rallye BMW responded

We’re so pleased to hear about your seamless experience with us and that the loaner process worked out well. Thank you for choosing Rallye BMW and for sharing your feedback!

August 29, 2026

Dealership Rating

Employee Rating

Best dealership I’ve Ben to. They definitely know how to treat their customers and they don’t try to sell you something you don’t need. Definitely recommend this dealership. And They definitely know how to treat their customers and they don’t try to sell you something you don’t need. Definitely recommend this dealership. And Mustafa is the man!. Definitely will be dealing with him next time I go there. More

by sharipershad

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Daniel Turin, Silvano Mastrangelo

Aug 31, 2026 -

Rallye BMW responded

Thank you for the review! We are thrilled to hear that Mustafa and the team provided you with such a straightforward, pressure-free experience. We look forward to next time! - The Rallye BMW Team

August 25, 2026

Dealership Rating

Employee Rating

The Service department takes the time to explain all procedures and shares videos of all inspections before the work is done. They’re very accommodating in all aspects of the department. procedures and shares videos of all inspections before the work is done. They’re very accommodating in all aspects of the department. More

by drnova359

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 26, 2026 -

Rallye BMW responded

Thank you for sharing your wonderful feedback about our service team! We hope to see you back at Rallye BMW again in the future.

August 22, 2026

Dealership Rating

Employee Rating

They keep sending me emails about a car I did not purchase. My records are completely mixed up with another customer with the same name. Repeated attempts to correct the errors have proved fruitless purchase. My records are completely mixed up with another customer with the same name. Repeated attempts to correct the errors have proved fruitless. More

by The Other Bob Harrison

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Bret Hines

Aug 28, 2026 -

Rallye BMW responded

I'm really sorry to hear about the mix-up and the frustration this has caused. We definitely want to get this sorted out for you. Could you please give me a call so we can correct our records and stop those emails from coming? Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

August 21, 2026

Dealership Rating

Employee Rating

Smooth and easy experience Mustafa is being very helpful. Explains everything well. Overall, I had a smooth and easy experience in Rallye BMW Explains everything well. Overall, I had a smooth and easy experience in Rallye BMW More

by yh11903

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mustafa Karimbaksh

Aug 25, 2026 -

Rallye BMW responded

It's great to know that Mustafa provided you with thorough and knowledgeable care. We wish you many safe and happy miles ahead from the entire team at Rallye BMW!

August 15, 2026

Dealership Rating

Employee Rating

I love this dealership so much I hope my car breaks down just so I can go back. just so I can go back. More

by markl311

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Carol Clark-Muniz, Brandon Tibbals, Anthony Persaud, Cosmo Laurino, Mark Langston, Tracey Bolden, Brandon Deady, Anthony Shields, Kevin Guo , Frank Trotta

Aug 17, 2026 -

Rallye BMW responded

Mark, we are glad to hear that we have earned your wholehearted support! See you next time at Rallye BMW.

August 14, 2026

Dealership Rating

Employee Rating

Not to bad of a dealer ship but they need to work on a few things few things More

by gabriel71704

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gabriel Hale, Frank Trotta, Brandon Tibbals , Dennis

Aug 20, 2026 -

Rallye BMW responded

I'm disappointed to see that we fell short of our high expectations during your visit. I would appreciate the chance to learn more about what happened so we can work towards providing the best customer experience possible. If you would please contact me at your convenience, I'd like to help. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

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