Tracey Bolden
Tracey Bolden at Rallye BMW

Tracey Bolden

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.5
34 Reviews
4.5

34 Reviews

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34 Reviews of Tracey Bolden

May 10, 2026

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Employee Rating

Awesome! Tracey and the BMW team delivered exceptional service, professionalism, reliability, and outstanding customer care. More

by LURECE2002
Recommend Dealer
Yes

Other Employees Tagged: Tracey Bolden

May 11, 2026

Rallye BMW responded

Thank you for sharing! We will be sure to pass along your appreciation to Tracey and the team. See you next time at Rallye BMW!

May 06, 2026

Dealership Rating
Employee Rating

Great service, welcoming staff. got me in and out super quick. great loaner option. had a great experience. More

by jonathan
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 06, 2026

Rallye BMW responded

Hi Jonathan, thank you for sharing your feedback about our welcoming team. We are proud to provide quality, timely service to our guests, and we hope to see you back at Rallye BMW down the road.

May 05, 2026

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Great Service department from time of drop off until vehicle completion. Great communication throughout the entire process. I highly recommend Rallye BMW to everyone. More

by markl311
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 05, 2026

Rallye BMW responded

Thank you for the outstanding review and recommendation, Mark! We're thrilled to hear our team kept you informed and at ease throughout the whole process. See you next time at Rallye BMW!

May 04, 2026

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Service was done promptly and and well and I was kept informed of the service . More

by Norman.Schiller
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Recommend Dealer
Yes
May 05, 2026

Rallye BMW responded

Thank you, Norman, for stopping by to leave Rallye BMW a wonderful review!

May 02, 2026

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Great service at bmw service center in westbury New York I highly recommend them to everyone More

by GYAZY
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Recommend Dealer
Yes
May 04, 2026

Rallye BMW responded

Thanks for recommending Rallye BMW! We all appreciate you showing your support.

April 30, 2026

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Employee Rating

Tracy addressed all of my concerns and in a very professional and courteous manner. I look forward to working with him and RALLYE BMW in the future. More

by RCOHEN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2026

Rallye BMW responded

We are so happy to learn that Tracy provided you with such excellent service during your visit with us. Thanks for choosing Rallye BMW and we look forward to seeing you again!

April 25, 2026

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Employee Rating

The quality of customer service is top tier. The establishment is spacious, clean and customer friendly. I will always recommend More

by MrsZeigler13
Recommend Dealer
Yes

Other Employees Tagged: Tracey Bolden

Apr 27, 2026

Rallye BMW responded

We're grateful for your feedback! It's fantastic to hear that you were so impressed with our customer service and facilities. Thank you for recommending Rallye BMW!

April 24, 2026

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Employee Rating

Unfortunately, I had to wait for 6 hours just for regular tire change. I had 3 party insurance for tire but it took too long just for that. Otherwise, no complaints More

by elgleon
Recommend Dealer
Yes

Other Employees Tagged: Tracey Bolden

Apr 27, 2026

Rallye BMW responded

We apologize for the wait and appreciate your patience. Thank you for choosing Rallye BMW and for sharing your feedback. Drive safely!

April 17, 2026

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Employee Rating

Poor communication and was lied to He gave me poor communication regarding the update on my vehicle. I repeatedly contacted him to follow up and he gave me false information of the status of my vehicl More

by DIMITRIABN
Recommend Dealer
No

Other Employees Tagged: Tracey Bolden

Apr 20, 2026

Rallye BMW responded

This is certainly not the communicative service I expect from my team, and I sincerely apologize for the inconvenience regarding the status of your vehicle's repairs. I will speak with my team about how we can improve our processes, but in the meantime, if your concerns have not yet been addressed, please get in touch with me so I can ensure everything is taken care of properly. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

April 08, 2026

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Employee Rating

Friendly customer service. Process of dropping off my vehicle and picking up the loaner vehicle was extremely easy. Highly recommended. Work was performed in a timely manner More

by chrisdez05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2026

Rallye BMW responded

Thank you for sharing your feedback about our service team, Chris! We’re glad you would recommend the Rallye BMW team to others.

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