Bret Hines
Bret Hines at Rallye BMW
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Bret Hines

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.8
646 Reviews

Hello, everyone! My name is Bret Hines and I am a Service Advisor who has worked in the automotive industry for 30 years. In June of 2009, I became a part of the Rallye BMW team. Known as a nice, honest, and genuine guy who loves to joke around, but always gets the job done. My customers and co-workers can depend on me to help when needed. I am never pushy and always upfront; only sell our customers what they truly need. Making sure the vehicles of our guests are handled in a timely manner is my priority. A little about myself: I studied at SUNY Farmingdale. Enjoy discussions about muscle cars. I’m a big fan of the New York Rangers. Softball is one of my favorite hobbies. I also like going to car shows – I own a classic 1967 Chevy Chevelle. I have a true passion for helping others, which makes this the perfect career choice for me.

4.8

646 Reviews

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646 Reviews of Bret Hines

March 22, 2025

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This is the best dealership i have ever used , would recommend them to all my friends .. More

by MARTINJOD65
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Recommend Dealer
Yes
Mar 25, 2025

Rallye BMW responded

We love to hear it! Thank you for recommending Rallye BMW to your friends. Safe travels!

March 21, 2025

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Great service and job so quick to get us in with issues. They followed up quickly and efficiently More

by brian.demontreux
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Recommend Dealer
Yes
Mar 24, 2025

Rallye BMW responded

We love seeing 5-star reviews here at Rallye BMW. Thanks, Brian!

March 13, 2025

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Excellent service very accommodating and knowledgeable. Thorough explanation of the entire process. Easy to communicate with More

by PILARVISCONTI
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Recommend Dealer
Yes
Mar 14, 2025

Rallye BMW responded

We're delighted to hear that you had an excellent experience with our team at Rallye BMW! Providing accommodating and knowledgeable service is what we strive for. Thank you for the kind words!

March 10, 2025

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Rallye provides great service. The turn around time and delivery was really quick and easy. More

by MSMITH9143
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Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

Mar 10, 2025

Rallye BMW responded

We couldn't ask for a better review of Rallye BMW. Thanks so much!

March 07, 2025

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Technicians are buttoned up and fastidious great service timely and efficient, friendly too, look forward to next service. More

by danweiss48
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Recommend Dealer
Yes
Mar 07, 2025

Rallye BMW responded

We're delighted to hear that our technicians provided you with efficient and friendly service at Rallye BMW. We look forward to welcoming you back for your next visit!

February 26, 2025

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Good service attitude and get the job done according to customers requirements. Will make appointment with him for next service time. More

by Ken
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Recommend Dealer
Yes
Feb 27, 2025

Rallye BMW responded

Ken, we're delighted to hear that you had a positive experience with our team at Rallye BMW. We look forward to seeing you for your next service appointment!

February 22, 2025

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Feel like going straight to a sharks mouth. The magnificent building doesn’t match with the poor service. More

by wagabun2
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Recommend Dealer
No

Other Employees Tagged: Cosmo Laurino

Feb 26, 2025

Rallye BMW responded

I'm sorry to hear about your experience with our service. We strive for excellence and it's disappointing to know we didn't meet expectations this time. Please reach out so we can address any concerns you have directly. Thank you, Chris Blanco - Service Manager - 516-833-4862

February 11, 2025

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It's always a good feeling to have my car in the Rallye BMW workshop. The only thing I have with them is that they always have some excuse not to give me a loaner car, sometimes my car stays for weeks wait More

by MONELNLC
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Recommend Dealer
Yes
Feb 12, 2025

Rallye BMW responded

Thank you for sharing your feedback about Rallye BMW. We're glad to hear that you're generally satisfied with our workshop, but we apologize for any inconvenience regarding the loaner car availability. We'll certainly look into this matter and work on improving our service in this area. Your patience is greatly appreciated!

February 06, 2025

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Only Dealer I will go to to get work done on my ex four service manager Bret Hines always takes care of us and I like the addition of the short video they sent you when you’re waiting for the car to let yo More

by BAMBAM11001
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Recommend Dealer
Yes
Feb 07, 2025

Rallye BMW responded

We're delighted to hear that Bret and the team at Rallye BMW have earned your trust for service! It's great to know you appreciate the video updates while waiting. Thank you for choosing us!

February 04, 2025

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Very professional and very friendly service. Specifically the lift service makes my trip much easier. More

by Eric
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Recommend Dealer
Yes
Feb 04, 2025

Rallye BMW responded

Eric, we're delighted to hear that our service and lift option made your visit convenient at Rallye BMW. Thank you for the kind words!

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