Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Bret Hines
Bret Hines at Rallye BMW
Refer Me

Bret Hines

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

Contact Me
4.8
656 Reviews

Hello, everyone! My name is Bret Hines and I am a Service Advisor who has worked in the automotive industry for 30 years. In June of 2009, I became a part of the Rallye BMW team. Known as a nice, honest, and genuine guy who loves to joke around, but always gets the job done. My customers and co-workers can depend on me to help when needed. I am never pushy and always upfront; only sell our customers what they truly need. Making sure the vehicles of our guests are handled in a timely manner is my priority. A little about myself: I studied at SUNY Farmingdale. Enjoy discussions about muscle cars. I’m a big fan of the New York Rangers. Softball is one of my favorite hobbies. I also like going to car shows – I own a classic 1967 Chevy Chevelle. I have a true passion for helping others, which makes this the perfect career choice for me.

4.8

656 Reviews

Write a Review

656 Reviews of Bret Hines

May 14, 2025

Dealership Rating
Employee Rating

Jason was the first customer service rep that knew the all electric i3 only required a safety check when the inspection was due. The car is 11 years old. That impressed me. More

by ebortell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Quillupangui

Report | Print
May 15, 2025

Rallye BMW responded

We're delighted to hear that Jason's expertise with the all-electric i3 impressed you here at Rallye BMW. Thank you for sharing your experience, and we look forward to assisting you again in the future!

May 12, 2025

Dealership Rating
Employee Rating

Very happy with all my dealings Raylle BMW purchased a few vehicles with Th and only service my car there More

by sandyfeit1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Blanco, Hasan Barakat, Bobby Channan, Joseph Lipari, Anthony Persaud, Kevin Juman, Richard Johnson

Report | Print
May 12, 2025

Rallye BMW responded

Thank you for your continued trust in Rallye BMW! We're delighted to hear that you've had positive experiences with both our sales and service teams. Looking forward to assisting you again in the future!

May 12, 2025

Dealership Rating
Employee Rating

Rallye BMW is one of the best places to buy and service your vehicle they are very professional i will recommend them to anyone who is looking for BMW to stop there first More

by dimitri10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Diaz, Bobby Channan

Report | Print
May 12, 2025

Rallye BMW responded

Thank you for recommending Rallye BMW as a top choice for buying and servicing vehicles! We're glad to hear about your positive experience with our professional team. We look forward to welcoming more BMW enthusiasts like yourself!

May 12, 2025

Dealership Rating
Employee Rating

Very good feedback, communication. Carol was very pleasant and imformative. Loaner was fine. Good job More

by MIKERLAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Daniel Turin

Report | Print
May 12, 2025

Rallye BMW responded

We're delighted to hear that Carol and the Rallye BMW team provided you with excellent service. Thank you for sharing your experience!

May 05, 2025

Dealership Rating
Employee Rating

Rallye is a wonderful dealership. The sales and service center are always helpful! I highly recommend! More

by JDARREN2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Saldo

Report | Print
May 05, 2025

Rallye BMW responded

Thank you for the high recommendation! We're delighted to hear that both our sales and service teams at Rallye BMW have been helpful. We look forward to assisting you again in the future!

May 03, 2025

Dealership Rating
Employee Rating

I never have a good experience. They don’t even get the information about my car correct. They lied to me. Not happy. More

by braeth1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tom is the only reason I come back.

Report | Print
May 05, 2025

Rallye BMW responded

I'm sorry to hear about your experience and the misinformation regarding your car. We strive for transparency and accuracy, so it's concerning to know we fell short. Please reach out if you'd like us to address this further or assist you in any way. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

April 20, 2025

Dealership Rating
Employee Rating

Bret was courteous and kept me informed of the service needed. Efficient and prompt. Service was completed in a timely manner. Answered all of my questions. More

by Kenny C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 21, 2025

Rallye BMW responded

Kenny, we're delighted to hear that Bret provided you with efficient and informative service at Rallye BMW. Thank you for sharing your experience!

April 11, 2025

Dealership Rating
Employee Rating

Brett was awesome! He was very informative and gave me frequent updates on my vehicle. Thank you ! More

by Julia Landecho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Trotta, Brandon Tibbals, Cosmo Laurino

Report | Print
Apr 11, 2025

Rallye BMW responded

There is nothing better than a great review. Thanks for giving Brett and Rallye BMW your business, Julia!

April 11, 2025

Dealership Rating
Employee Rating

Not worth getting a car here because the service department is the worst. Don’t support Rallye. More

by OllieTheAussie
Recommend Dealer
No

Other Employees Tagged: Chris Blanco

Report | Print
Apr 12, 2025

Rallye BMW responded

We're known for our five-star service and I regret that we didn't live up to that standard here. I'd like to investigate your feedback further. I am going to search for your contact information, but in the meantime, would you please reach out to me when time allows? Thank you, Chris Blanco - Service Manager - 516-833-4862

April 08, 2025

Dealership Rating
Employee Rating

They have great service and are always helpful. The staff is also friendly and knowledgeable. More

by JDARREN2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Soldo

Report | Print
Apr 09, 2025

Rallye BMW responded

We are grateful for your review. Thank you from all of us at Rallye BMW!

1
2
...
66

Dealership Inventory (251 Vehicles)

new 2025 BMW 740 car, priced at $104,225
2025 BMW 740
new
Alpine White exterior
Automatic
All-wheel Drive
$104,225
View Details
used 2023 Chevrolet Corvette car, priced at $76,888
2023 Chevrolet Corvette
used
Hypersonic Gray Metallic exterior
Automatic
Rear-wheel Drive
$76,888
View Details
new 2025 BMW i4 Gran Coupe car, priced at $68,695
2025 BMW i4 Gran Coupe
new
Alpine White exterior
Automatic
All-wheel Drive
$68,695
View Details
new 2026 BMW 530 car, priced at $69,940
2026 BMW 530
new
Brooklyn Grey Metallic exterior
Automatic
All-wheel Drive
$69,940
View Details
new 2025 BMW M3 car, priced at $98,925
2025 BMW M3
new
Special Order Color exterior
Automatic
All-wheel Drive
$98,925
View Details
new 2025 BMW M5 car, priced at $133,825
2025 BMW M5
new
Frozen Deep Grey exterior
Automatic
All-wheel Drive
$133,825
View Details
View All Inventory