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Bret Hines
Bret Hines at Rallye BMW

Bret Hines

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.8
657 Reviews

Hello, everyone! My name is Bret Hines and I am a Service Advisor who has worked in the automotive industry for 30 years. In June of 2009, I became a part of the Rallye BMW team. Known as a nice, honest, and genuine guy who loves to joke around, but always gets the job done. My customers and co-workers can depend on me to help when needed. I am never pushy and always upfront; only sell our customers what they truly need. Making sure the vehicles of our guests are handled in a timely manner is my priority. A little about myself: I studied at SUNY Farmingdale. Enjoy discussions about muscle cars. I’m a big fan of the New York Rangers. Softball is one of my favorite hobbies. I also like going to car shows – I own a classic 1967 Chevy Chevelle. I have a true passion for helping others, which makes this the perfect career choice for me.

4.8

657 Reviews

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657 Reviews of Bret Hines

June 03, 2025

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Employee Rating

Everything in perfect. No complain. People are efficient and hardworking, friendly. Good communication skil. Near More

by mannvin2
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Cosmo Laurino, Kevin Juman, Richard Johnson, Layla Narvaez

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Jun 03, 2025

Rallye BMW responded

Thank you for the positive feedback! We're delighted to hear that our team at Rallye BMW provided efficient and friendly service. We appreciate your support and look forward to serving you again in the future!

May 30, 2025

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This dealership is on the ball. Sales is very helpful when looking to ease/buy, and service is accommodating with my schedule. More

by PGALLINA
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Dorian Jackson

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Jun 02, 2025

Rallye BMW responded

We're delighted to hear that our sales and service teams at Rallye BMW have been helpful and accommodating for you. Thank you for the positive feedback!

May 14, 2025

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Jason was the first customer service rep that knew the all electric i3 only required a safety check when the inspection was due. The car is 11 years old. That impressed me. More

by ebortell
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Recommend Dealer
Yes

Other Employees Tagged: Jason Quillupangui

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May 15, 2025

Rallye BMW responded

We're delighted to hear that Jason's expertise with the all-electric i3 impressed you here at Rallye BMW. Thank you for sharing your experience, and we look forward to assisting you again in the future!

May 12, 2025

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Rallye BMW is one of the best places to buy and service your vehicle they are very professional i will recommend them to anyone who is looking for BMW to stop there first More

by dimitri10
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Recommend Dealer
Yes

Other Employees Tagged: David Diaz, Bobby Channan

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May 12, 2025

Rallye BMW responded

Thank you for recommending Rallye BMW as a top choice for buying and servicing vehicles! We're glad to hear about your positive experience with our professional team. We look forward to welcoming more BMW enthusiasts like yourself!

May 12, 2025

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Very good feedback, communication. Carol was very pleasant and imformative. Loaner was fine. Good job More

by MIKERLAX
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Daniel Turin

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May 12, 2025

Rallye BMW responded

We're delighted to hear that Carol and the Rallye BMW team provided you with excellent service. Thank you for sharing your experience!

May 12, 2025

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Very happy with all my dealings Raylle BMW purchased a few vehicles with Th and only service my car there More

by sandyfeit1
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Blanco, Hasan Barakat, Bobby Channan, Joseph Lipari, Anthony Persaud, Kevin Juman, Richard Johnson

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May 12, 2025

Rallye BMW responded

Thank you for your continued trust in Rallye BMW! We're delighted to hear that you've had positive experiences with both our sales and service teams. Looking forward to assisting you again in the future!

May 05, 2025

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Rallye is a wonderful dealership. The sales and service center are always helpful! I highly recommend! More

by JDARREN2012
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Recommend Dealer
Yes

Other Employees Tagged: Nick Saldo

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May 05, 2025

Rallye BMW responded

Thank you for the high recommendation! We're delighted to hear that both our sales and service teams at Rallye BMW have been helpful. We look forward to assisting you again in the future!

May 03, 2025

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I never have a good experience. They don’t even get the information about my car correct. They lied to me. Not happy. More

by braeth1
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Recommend Dealer
No

Other Employees Tagged: Tom is the only reason I come back.

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May 05, 2025

Rallye BMW responded

I'm sorry to hear about your experience and the misinformation regarding your car. We strive for transparency and accuracy, so it's concerning to know we fell short. Please reach out if you'd like us to address this further or assist you in any way. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

April 20, 2025

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Bret was courteous and kept me informed of the service needed. Efficient and prompt. Service was completed in a timely manner. Answered all of my questions. More

by Kenny C
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Recommend Dealer
Yes
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Apr 21, 2025

Rallye BMW responded

Kenny, we're delighted to hear that Bret provided you with efficient and informative service at Rallye BMW. Thank you for sharing your experience!

April 11, 2025

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Brett was awesome! He was very informative and gave me frequent updates on my vehicle. Thank you ! More

by Julia Landecho
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Recommend Dealer
Yes

Other Employees Tagged: Frank Trotta, Brandon Tibbals, Cosmo Laurino

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Apr 11, 2025

Rallye BMW responded

There is nothing better than a great review. Thanks for giving Brett and Rallye BMW your business, Julia!

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