Alex Ruiz
Alex Ruiz at South Bay Hyundai
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Alex Ruiz

Sales Manager

South Bay Hyundai

20433 Hawthorne Blvd
Torrance, CA 90503

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4.8
38 Reviews

Dealership Experience

1 yr, 3 mos

Industry Experience

18 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.8

38 Reviews

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38 Reviews of Alex Ruiz

January 30, 2025

Dealership Rating
Employee Rating

In all my years of buying cars, I've never had an experience quite like I did with MJ and South Bay Hyundai. My financial circumstances and the EV market at this particular moment in time made gettin More

by Carl and Ralph
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 31, 2025

South Bay Hyundai responded

Wow, Carl and Ralph! Your review truly made our day! We’re beyond thrilled to hear that MJ and the entire South Bay Hyundai team provided you with such a standout experience. Finding the right car at the right price while keeping your long-term financial well-being in mind is exactly the kind of service we strive for. It’s amazing to know that everyone—from reception to service to finance—helped make this journey a great one for you. Thank you for your trust, patience, and for becoming our biggest fan! Enjoy your incredible new car, and we can’t wait to see you again in the future!" 🚗🎉

January 14, 2025

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Employee Rating

bear best best best best best best best best bear best best best best best best best best More

by ryansavage444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 15, 2025

South Bay Hyundai responded

We're so happy to hear that our staff exceeded your expectations. We are always more than happy to assist you if anything else comes up.

January 06, 2025

Dealership Rating
Employee Rating

After 20 plus years with my Hyundai Accent I decided it was time for an upgrade. Eduardo Gomez was our salesman and he made sure to get us the best deal and in the color I was set on. He did a great job my More

by rexver_31
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Eduardo Gomez

Jan 07, 2025

South Bay Hyundai responded

We appreciate you taking the time to write us this exceptional 5-star review. Congratulations on your new Hyundai! It makes us delighted to learn that you had such an enjoyable experience while working with our Sales Team. Please feel free to let us here at South Bay Hyundai know if you require any future assistance from us.

January 02, 2025

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Employee Rating

Service was quick and thorough. The service advisor kept me informed and up to date. I was called twice a day with updates and called after I picked up to check on the quality of se More

by BEN@MARTINCHEVROLET.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 07, 2025

South Bay Hyundai responded

Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

November 20, 2024

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Employee Rating

Great dealership who focuses on customer experience and follows up with each customer to ensure the experience is positive. More

by eric.nilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 22, 2024

South Bay Hyundai responded

Thank you for your kind review; we are happy to pass along your comments to the team here at South Bay Hyundai! If you need anything else from us, please give us a call or stop by.

October 04, 2024

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Employee Rating

Great customer service. Very helpful and friendly and nice . But understand they do not have loaner cars. And they will only Uber you one way. More

by JULIESCRIVENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2024

South Bay Hyundai responded

Thank you for trusting South Bay Hyundai with your business! We appreciate you and look forward to your next visit.

September 26, 2024

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Employee Rating

Have dealt with this dealership before since I previously owned a hyundai. Have been happy with the service. More

by marystahura
Recommend Dealer
Yes

Other Employees Tagged: Anthony Macias, Dealt with someone in finance dept, but not the two listed

Sep 30, 2024

South Bay Hyundai responded

Thank you for your business and posting such an excellent review and recommendation. We're happy to read about your great experience and will be sure to pass on your kind words to our team. Please let us know if there's anything else we can do for you.

September 20, 2024

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Employee Rating

The best dealership I have been everyone is so nice to you. Now my guy Jeffrey Mitchell he is the one the only best!!! He helped me out alot through some struggles. I now have my car that I wanted I recom More

by ERNESTOMADRIGAL76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Matsumoto, Jeff Mitchell

Sep 30, 2024

South Bay Hyundai responded

We are thrilled to read your great review and recommendation. Thank you! Please don't hesitate to reach out if you have any questions.

September 14, 2024

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Employee Rating

As soon as I came , each of the representatives looked eager to help me out , even though I had an appointment. Just seeing them willing from the get-go was reassuring. More

by peterlee0730
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Antonio Lopez, A Mr. Jim.

Sep 18, 2024

South Bay Hyundai responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

September 13, 2024

Dealership Rating
Employee Rating

I am disgusted with the dishonest, unprofessional and fraudulent behavior I received from financial guy and manager. My sales guy Jeff Mitchell was fantastic. More

by toisojer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jim Hindi, Jeff Mitchell, Marc J., Alex Ruiz

Sep 18, 2024

South Bay Hyundai responded

It is disappointing for us to hear that your experience was anything less than great. Your review has been relayed to the appropriate team members to look further into this. In the meantime, please feel free to reach out to our team directly.

Sep 19, 2024

toisojer responded

I thought I would be driving Hyundai happy, but I no longer have a car due to the unfair and fraudulent treatment I received at the South Bay Hyundai dealership in Torrance, California, when leasing a vehicle on September 8, 2024. As a 63-year-old Black disabled female Army veteran, I was deeply disappointed by the lack of respect and professionalism I encountered at your dealership. Shame on the South Bay Hyundai dealership financial manager, Jim Hindi, for forging my signature on legal documents like my lease agreement for their 2024 Santa Fe Calligraphy and manager Alex Ruiz for allowing it to happen. Their actions constitute fraud and breach of trust, particularly when committed by individuals in positions of authority within a company. They also undermine the company's integrity and blatantly disregard legal and ethical standards. I have filed my formal complaint, which includes allegations of fraudulent activities, unprofessional conduct, discriminatory practices, and financial hardship. I believe the South Bay Hyundai Dealership has breached its obligations to me as a customer and violated my rights as a consumer. Hyundai corporate officials must swiftly and decisively address this matter, including conducting a thorough investigation, holding those responsible accountable, and implementing measures to prevent such future misconduct.

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