Jack Kim

Will, did not fit with the usual friendly and attentive. service I’m accustomed . He took the car , sent a text with his number . Never replied to my text after almost 3 hrs of waiting . He replied after I service I’m accustomed . He took the car , sent a text with his number . Never replied to my text after almost 3 hrs of waiting . He replied after I left the dealers. More

by aitak114 Verified Customer Verified Customer

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am extremely disappointed with the service I received. Routine maintenance was never an issue, but when my vehicle developed a serious problem that required real diagnostic skills, nobody seemed able to f Routine maintenance was never an issue, but when my vehicle developed a serious problem that required real diagnostic skills, nobody seemed able to fix it. My car has stalled multiple times while I was driving, putting me and my family at risk of serious accidents. The dealership kept my vehicle for a week without providing a loaner car. I was told I would be reimbursed for my taxi expenses, but that never happened. After several delays, they finally returned my car and assured me they had replaced the faulty part and that it would never stall again. Less than three hours later, my vehicle stalled again. I called my service advisor several times, but my calls were ignored. I filed multiple complaints, yet nothing has been resolved. Even Hyundai Customer Care has continued to delay instead of providing a real solution. The most frightening part is that the vehicle stalls without any warning, even while driving on the freeway. It runs perfectly one moment and suddenly shuts down the next. I have narrowly avoided several serious accidents because of this dangerous defect. This has been the worst customer service experience I have ever had. I was planning to lease another Hyundai when my current lease ends, but after this experience, I will never do business with Hyundai again. Instead of standing behind a vehicle that is still under warranty and fixing a serious safety issue, it feels like the focus is only on selling new cars and charging customers for additional services. I have completely lost trust in Hyundai and have decided to pursue legal action for the damages and the serious safety risk I have been subjected to. More

by love65_201story Verified Customer Verified Customer

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They had the part for recall needed, turns out it wasn’t the right part of the model of my car and they didn’t have another part so had to be reordered. I wasn’t notified of this until about 2 hours into wa the right part of the model of my car and they didn’t have another part so had to be reordered. I wasn’t notified of this until about 2 hours into waiting there. I wasn’t notified until I asked if link on tracker was accurate because it was still on arrival 1.5 hrs into waiting. Advisor didn’t get back to me until a few min later, about 2 hr mark. I still had to wait around for my car to be pulled into the front. All together I waited almost 3 hours for a service that wasn’t completed thus making me late for work. More

by blancas.aracely Verified Customer Verified Customer

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It is going to be my 8 years working with Southbay Hyundai. Service Department is great. Jack was so helpful even though it took some days to repair my car he helped a lot. All team is great! Hyundai. Service Department is great. Jack was so helpful even though it took some days to repair my car he helped a lot. All team is great! More

by ebrwnsal Verified Customer Verified Customer

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I drive waaaaay across town to have my car serviced there. That speaks volumes to the trust I have in them to take care of my vehicle. there. That speaks volumes to the trust I have in them to take care of my vehicle. More

by staceyrholmes@gmail.com Verified Customer Verified Customer

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Southbay Hyundai has always taken good care of me for the past 12 years with my 2014 Hyundai Tucson. I trust them implicitly for doing great work and not overcharging me. Everyone is always been super helpfu past 12 years with my 2014 Hyundai Tucson. I trust them implicitly for doing great work and not overcharging me. Everyone is always been super helpful and kind. More

by NANNYGOEPPNER Verified Customer Verified Customer

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Great service and on time, very satisfying. Did a great job with the car Thankyou Did a great job with the car Thankyou More

by frankiebreal429 Verified Customer Verified Customer

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Jack is always fast, friendly and informative. I appreciate him so much! He’s most definitely the best service advisor there! I appreciate him so much! He’s most definitely the best service advisor there! More

by Osbornemelanie Verified Customer Verified Customer

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They were great. My serviceman was professional and did what he said. Would highly recommend My serviceman was professional and did what he said. Would highly recommend More

by srosen1213 Verified Customer Verified Customer

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I recently brought my vehicle in for service, which was completed in a timely manner. However, one of the services was not performed and I had to return to have that service completed. After that service I completed in a timely manner. However, one of the services was not performed and I had to return to have that service completed. After that service I noticed my steering wheel was off-center and had to return again to have that resolved. When I arrived Jack Kim came out to speak with me. I let him know I was returning again for the 3rd time (he dismissed this and informed my I was only returning for the 2nd time) and needed to have the steering wheel adjusted. Since this wasn't my fault and should have been done properly on my previous visit I asked him if it could be done quickly since I would have to wait. He told me it would be at least 3 hours since it was a busy day, etc., etc., etc. I asked him if I could possibly get a Lyft back since this was now going to take half my day waiting. He said no, SBH no longer provides Lyft rides back to the dealership. He also showed no interest when I mentioned SBH would lose me as a customer since I shouldn't have had to come back to have this issue resolved. Given that I had no choice but to wait, I gave up on Jack's horrible customer service and proceeded to the customer waiting area. Within a few minutes Jeremy called me with a couple of questions about my vehicle. I walked over and spoke with him about my situation. To make a long story short, Jeremy offered me a Lyft back to dealership and had my vehicle ready within 90 minutes. When I returned to SBH my vehicle was waiting up front and Jeremy made a point to speak with me before I left. I have had my vehicle serviced at SBH for 5 years and was ready to walk due to Jack Kim's terrible customer service skills. I mentioned to Jeremy that his actions that day has, for now, made me reconsider that decision. However, I will not work with Jack Kim on any future service appointments. More

by bob.ives1 Verified Customer Verified Customer

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