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Jack Kim
1,060 Reviews
Welcome to South Bay Hyundai! I look forward to helping you with all of your service needs. I will do my best to take the utmost care of you and your car.
Read moreDealership Experience
10 yrs, 6 mos
Industry Experience
10 yrs, 6 mos
Specialties & Trainings
Service Consultant Bronze Certification
Service Consultant Silver Certification
1,060 Reviews
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1060 Reviews of Jack Kim
April 21, 2026
My service advisor never called me back, after repeated calls. I finally tried the service manager, who also did not return my call or send me the information on my car when he said he would. I was finally calls. I finally tried the service manager, who also did not return my call or send me the information on my car when he said he would. I was finally able to get the service manager on the phone by calling repeatedly in the same day and getting lucky. The first two calls that day, I sat on hold for 15 minutes before giving up and trying again later. The third call, I finally got him on the phone after sitting on hold for ten minutes. When I did finally get the email from them, he quoted double the amount due over the price I had already agreed to with the service advisor. Stay away from this place. More
by BAH
Other Employees Tagged: Kei Yukimura
April 21, 2026
She did not have a great attitude. Customer service has been overall good brfore this time. Customer service has been overall good brfore this time. More
by JY
Verified CustomerOther Employees Tagged: Nicole Nelson
April 06, 2026
Jack was great, but your tech failed initially to correctly diagnose the problem and I had to go back to the service department more than once. And it would cost me additional $ to take care of the correctly diagnose the problem and I had to go back to the service department more than once. And it would cost me additional $ to take care of the problem. Not a happy camper! Note: I do like your Uber service. More
by lheyert
April 02, 2026
Technician broke something on my car, service rep told me to bring it back in. Instead if fixing the fixing part, the technician zip tied the broken pieces to my car. Service department said it was my fault to bring it back in. Instead if fixing the fixing part, the technician zip tied the broken pieces to my car. Service department said it was my fault and refused to take accountability. More
by Jordan
March 18, 2026
Oil Change appointment only, but bombarded with additional services/cost even before the inspection to determine what services the car actually needs? No printed work order nor disclaimer that Sou additional services/cost even before the inspection to determine what services the car actually needs? No printed work order nor disclaimer that South Bay Hyundai dealer now charges a 3% fee for using your credit card for payment ( you see it later on the bill only). I have always paid via credit card on my previous service visits. More
by SCARLOGG
Other Employees Tagged: Kei Yukimura
March 12, 2026
Went in for 30k mile checkup and when I picked up car they forgot to reset when my next oil change as car tells me I’m still due for oil change?!??? they forgot to reset when my next oil change as car tells me I’m still due for oil change?!??? More
by asandyclif
Other Employees Tagged: Kei Yukimura
March 11, 2026
Did not correctly diagnose the issue. Released the car to me when it wasn't fixed. Required multiple visits to remedy the issue. Lack of communication and miscommunication. Took over a mo Released the car to me when it wasn't fixed. Required multiple visits to remedy the issue. Lack of communication and miscommunication. Took over a month to get fixed and I was without the car for three weeks. Total disaster. I will not be back. More
by johnatwater
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