Great service and on time, very satisfying.
Did a great job with the car
Thankyou
Did a great job with the car
Thankyou
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by frankiebreal429
Verified Customer
Verified Customer
Service Price Transparency
Everything went as expected, service was excellent.
and efficient
Nichole as pleasant.
I would recommend
and efficient
Nichole as pleasant.
I would recommend
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by donniec2109
Verified Customer
Verified Customer
Service Price Transparency
Jul 08, 2026 -
South Bay Hyundai responded
Thank you so much for your kind feedback! We’re thrilled to hear that everything went as expected and that your service experience was excellent and efficient. It’s wonderful to know that Nichole provided you with a pleasant experience. We truly appreciate your recommendation and your trust in our team. Thank you for choosing us, and we look forward to seeing you again!
She was super kind and communicated the whole way.
Super quick and easy process to get my car serviced. Got a Lyft to my home and back. Super convenient and she stayed communicating with me until the
Super quick and easy process to get my car serviced. Got a Lyft to my home and back. Super convenient and she stayed communicating with me until the end. Great customer service.
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by castillo.nestor
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2026 -
South Bay Hyundai responded
Thank you for sharing your feedback. We’re glad to hear you had a smooth and convenient service experience and that Nicole and our team kept you well informed throughout the process. We also appreciate your comments regarding the transportation support and communication.
We truly value your kind words and look forward to assisting you again in the future.
South Bay Hyundai took care of the recalls, oil/filter
change, and tire rotation in a timely manner which I appreciate. However, in recommending the cabin air filter and engine air filter change, the cos
change, and tire rotation in a timely manner which I appreciate. However, in recommending the cabin air filter and engine air filter change, the cost for replacing these items quoted was an exorbitant $99.00 for the cabin filter incl./replacement and $89.00 for the engine air filter incl./replacement. So I purchased the items myself for $40.00 and $35.00 from the part dept. respectively and replaced each filter in less than 2 minutes myself. Very easy installation. I, for the life of me, cannot understand that 4 minutes of "LABOR" to replace both filters could cost a whopping $113.00. That's taking advantage of the customer in my view.
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by Randolph Montau
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2026 -
South Bay Hyundai responded
Thank you for sharing your feedback. We’re glad to hear that your recall work, oil change, and tire rotation were completed in a timely manner.
We’re sorry to hear your concerns regarding pricing for the recommended air filter replacements. We understand that service recommendations and associated costs can sometimes feel unexpected, and we appreciate you sharing your perspective.
Your comments regarding pricing transparency and service recommendations have been shared with our management team for review. We appreciate you taking the time to let us know about your experience.
Jack was very helpful and service was finished faster
than expected. Happy with the customer service
than expected. Happy with the customer service
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by andsomethingmore
Verified Customer
Verified Customer
Service Price Transparency
Jun 29, 2026 -
South Bay Hyundai responded
Thank you so much for your kind feedback! We’re thrilled to hear that Jack was very helpful and that your service was completed even faster than expected. It’s wonderful to know you were happy with the level of customer service you received. We truly appreciate your support and your trust in our team. Thank you for choosing us, and we look forward to seeing you again!
One thing I do like about is that everyone is friendly.
I did not like on the day of my first appointment was at 11 AM. I was told that there would be a 3 to 4 hour rate because they were behind. I don’
I did not like on the day of my first appointment was at 11 AM. I was told that there would be a 3 to 4 hour rate because they were behind. I don’t understand. If you have an appointment, it should be taken care of at that time and it was only for the first 5000 mile checkup which I don’t even have 5000 miles yet. Are they overbooking or taking too many walk-ins that’s just would be a question that I have to ask.
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by jusjesjene
Verified Customer
Verified Customer
Jun 29, 2026 -
South Bay Hyundai responded
Thank you for taking the time to share your feedback. We’re glad to hear that you found our team friendly, as creating a welcoming environment is very important to us.
We also sincerely apologize for the extended wait time during your scheduled 11 AM appointment and understand your frustration. Even for routine maintenance like a 5,000-mile check, your appointment should be handled in a timely manner, and we’re sorry that we fell short that day.
Your concerns regarding scheduling, capacity, and wait times are valid and will be shared with our management team for review as we continue working to improve efficiency and better balance appointments and walk-ins.
We truly appreciate your honest feedback and the opportunity to improve. Thank you for choosing us, and we hope to provide you with a much smoother experience on your next visit.
Great customer service at Hyundai.
Nicole made sure that my needs were addressed promptly. Thank you !
Nicole made sure that my needs were addressed promptly. Thank you !
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by lrhamilton2
Verified Customer
Verified Customer
Service Price Transparency
Jun 22, 2026 -
South Bay Hyundai responded
Thank you for the great review! We’re so glad to hear you received excellent customer service and that Nicole made sure your needs were addressed promptly. We truly appreciate your kind words and your support. Thank you for choosing Hyundai, and we look forward to seeing you again!
Takes too long time 3hours 40min
Stocked all day.
Avoid middle of day appointment is better
Avoid middle of day appointment is better
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by vapark2011
Verified Customer
Verified Customer
Service Price Transparency
Jun 22, 2026 -
South Bay Hyundai responded
Thank you for sharing your feedback. We’re sorry to hear that your visit took longer than expected and that the wait time caused frustration. We understand how important it is for service to be completed efficiently and within the timeframe provided at check-in.
Your comments regarding appointment timing and service duration have been shared with our team for review. We appreciate you taking the time to let us know about your experience.
Got a free car wash after service was completed.
And got a free ride home with uber.
And got a free ride home with uber.
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by SANDYTANZIL
Verified Customer
Verified Customer
Service Price Transparency
Jun 15, 2026 -
South Bay Hyundai responded
Thank you for the great feedback! We’re glad to hear you appreciated the complimentary car wash after your service and the Uber ride home. Providing convenient and thoughtful touches like these is part of what we strive for to make your experience as smooth as possible.
We truly appreciate your support and look forward to seeing you again!
Nicole in the service department was very nice and
extreamly helpful, she also got me an Uber to work.
extreamly helpful, she also got me an Uber to work.
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by jillhmoore
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2026 -
South Bay Hyundai responded
Thank you for the great review! We’re so glad to hear Nicole provided such friendly and helpful service during your visit. It’s wonderful to know she was able to assist with arranging an Uber to help make your day more convenient. We truly appreciate your kind words and look forward to serving you again in the future!
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