Nicole Nelson

Will, did not fit with the usual friendly and attentive. service I’m accustomed . He took the car , sent a text with his number . Never replied to my text after almost 3 hrs of waiting . He replied after I service I’m accustomed . He took the car , sent a text with his number . Never replied to my text after almost 3 hrs of waiting . He replied after I left the dealers. More

by aitak114 Verified Customer Verified Customer

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I think everyone is just really overworked. Scheduled an appointment but my car wasn’t looked at for days (so why schedule the appointment for that day/time?). Was told I’d picked up a part tha Scheduled an appointment but my car wasn’t looked at for days (so why schedule the appointment for that day/time?). Was told I’d picked up a part that I hadn’t picked up. Service person and maintenance person didn’t even understand what part I needed and what its function was. Barely any communication while my car was on their lot, and I had to proactively reach out multiple times to get updates. Was told my part had arrived but it hadn’t, so we wasted a trip for nothing. When I drove off with my part it was missing the key component that makes it work. I think the people on the ground are trying their best, so I’m giving them some grace, but truly this was not a great experience. The BMW/Mini dealership in the South Bay is INCREDIBLE and blows this place out of the water; wishing I could take my Hyundai for service there instead 😭 More

by Disappointed Verified Customer Verified Customer

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I took the car for service because of a recall, and I think they fixed it! think they fixed it! More

by silmorpoet Verified Customer Verified Customer

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We were very disappointed with our experience at this dealership. We brought our vehicle in for an airbag warning light & ended up making 3 visits to the dealership within 10 days. During each visit, the dealership. We brought our vehicle in for an airbag warning light & ended up making 3 visits to the dealership within 10 days. During each visit, the multipoint inspection results were inconsistent. For example, each inspection has a different measurement for all brakes. All the inspections indicated the horn passed even though horn does NOT work! Also, in the inspection, the battery passed the first time, had caution the second time & the third time it passed. At our third time to pick up the car, the battery had to be recharged to start. We made it home and then the car would not restart. We had to contact AAA & get a new battery! We are not making this up! There are more examples. And all these inconsistences raised concerns for us. We were also told the front undercover could be removed, but no one informed us that it is an important component of the vehicle. We later had to return to have it replaced, that was the second visit, After having the front brakes replaced, they started making a loud knocking noise. We were concerned it was related to the brake work, so we returned to the service dept for the third time. Later we were told it was the suspension. It seemed that every visit resulted in another problem being identified. Based on these repeated issues and inconsistencies in the inspections, we lost confidence in the service department and would not return. There was very good communication with Will. Poor communication with Nicole & average with Kei. More

by lauraml777 Verified Customer Verified Customer

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South Bay hyundai has consistently met my expectations for car purchase and service related issues. for car purchase and service related issues. More

by briantrb Verified Customer Verified Customer

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Since my car is new, I have been seeking a service center to work with long-term — this location hit all the marks. I was impressed with the attentiveness of my service representative, Nicole, and noted that to work with long-term — this location hit all the marks. I was impressed with the attentiveness of my service representative, Nicole, and noted that each member conducted themselves with utmost professionalism, and politeness, including the one who brought me my car when service was complete. Also, appreciate the complimentary car wash! I chose to wait in the lobby as I wasn’t sure how long it would take, but it was good to know I could be dropped off at home if I wanted (this was also offered by the rep). I was promptly contacted by Nicole when service was complete, around a ~2hr wait. The payment transaction was smooth and the rep was kind. All around a pleasant experience and I hope to experience consistency as I move forward in my visits here. Thank you! More

by hannahparchman Verified Customer Verified Customer

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Southbay Hyundai has always taken good care of me for the past 12 years with my 2014 Hyundai Tucson. I trust them implicitly for doing great work and not overcharging me. Everyone is always been super helpfu past 12 years with my 2014 Hyundai Tucson. I trust them implicitly for doing great work and not overcharging me. Everyone is always been super helpful and kind. More

by NANNYGOEPPNER Verified Customer Verified Customer

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Unfortunately Nicole was lacking in customer service, she came across as unfriendly and condescending. I had to interrupt her conversation to get acknowledged. Then she gave me a 4 hour estimate for someth came across as unfriendly and condescending. I had to interrupt her conversation to get acknowledged. Then she gave me a 4 hour estimate for something that took less than 2 hours, which I was quoted over the phone, but Nicole was certain it would take 4, then when my car was ready she texted my husband, instead of me, then she did not take the time to go over the service completed on my car she just directed me to the cashier. Nicole, could have greeted me when I walked in as she does other customers, Nicole could have also asked for my number since she knew it was not my husband bringing the car in for service, I hope to never have to deal with her in the future. More

by Xxivylanexx Verified Customer Verified Customer

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Great service and on time, very satisfying. Did a great job with the car Thankyou Did a great job with the car Thankyou More

by frankiebreal429 Verified Customer Verified Customer

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Everything went as expected, service was excellent. and efficient Nichole as pleasant. I would recommend and efficient Nichole as pleasant. I would recommend More

by donniec2109 Verified Customer Verified Customer

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