Kei Yukimura

Great service and on time, very satisfying. Did a great job with the car Thankyou Did a great job with the car Thankyou More

by frankiebreal429 Verified Customer Verified Customer

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Worst service ever. I had to call 12 times continuously just to set an appointment. The only reason I had to call instead of doing it online was to ask if my part was fi I had to call 12 times continuously just to set an appointment. The only reason I had to call instead of doing it online was to ask if my part was finally in. This was my third attempt to get a recall done after they gave my part away to somebody else and on that appointment, they made me wait an hour just to tell me that my part was not there. I was promised by Jeremy that it would take two hours or less to get it done and it took almost 3 hours. When I called to ask if the shuttle could pick me up the lady Helen that answered said that it might not be possible because they don’t do both ways only one. Which is ridiculous because I know they go both ways. Every time I try to talk to Pak the general manager, it seems he’s not available. They are only generous and nice when they are trying to get a sale out of you. I caught my car in 2021 and ever since I drove it off the lot. It’s had a lot of electrical issues. The windows won’t go up or down the doors won’t lock or unlock. My driver seat won’t adjust and the radio turns off by itself, and I have been trying to take the car since I got it so they could check that out, but since it doesn’t do it all the time they would have to keep it there until it does it and they don’t have a loaner available so I’m not able to leave it there. WhenI ask for a loaner they tell me they give priority to people that are getting engine work done and suggest I go to another dealer, but this is the closest to home and I am not willing to do that because if they sold the car to me, they should be able to accommodate. At this point, I’m not sure what to do because I love my car, but I want to get this fixed but also need transportation. More

by felix-03 Verified Customer Verified Customer

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The dealership scheduled my recall easily and completed my regular service and the recalls in decent time. We are very happy with our Tucson and the team. my regular service and the recalls in decent time. We are very happy with our Tucson and the team. More

by frenchreeves Verified Customer Verified Customer

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both these guys as well as the entire team are fantastic, i recommend this to all i recommend this to all More

by ruhlfamily98 Verified Customer Verified Customer

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Kei provides wonderful service! He is welcoming and thorough. I leave with a great understanding of my vehicle. Thank you! :) He is welcoming and thorough. I leave with a great understanding of my vehicle. Thank you! :) More

by w.renteria09 Verified Customer Verified Customer

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Lack of transparency and no accountability Followed up multiple time during 5 days period to get update but all went in vain multiple time during 5 days period to get update but all went in vain More

by Amit Kumar Sharma Verified Customer Verified Customer

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My service advisor never called me back, after repeated calls. I finally tried the service manager, who also did not return my call or send me the information on my car when he said he would. I was finally calls. I finally tried the service manager, who also did not return my call or send me the information on my car when he said he would. I was finally able to get the service manager on the phone by calling repeatedly in the same day and getting lucky. The first two calls that day, I sat on hold for 15 minutes before giving up and trying again later. The third call, I finally got him on the phone after sitting on hold for ten minutes. When I did finally get the email from them, he quoted double the amount due over the price I had already agreed to with the service advisor. Stay away from this place. More

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After seeing a service member take a customer before me without checking to see who was next, I had very little hope for the service I was about to receive. Eventually, service member Kei listened to my re without checking to see who was next, I had very little hope for the service I was about to receive. Eventually, service member Kei listened to my requests and got me and my vehicle took care of before the sun went down. He is the only one I would suggest to get in contact with for service. More

by bigdaddyreece Verified Customer Verified Customer

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I had an appointment but it took more than 3 hours . When I made the appointment , a man told me it would take an hour and half. When I made the appointment , a man told me it would take an hour and half. More

by stephenkim313 Verified Customer Verified Customer

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5 hour wait for 12:00pm appointment for standard 5000 mile service. I arrived at 11:47am and checked out at 5:17pm I asked for new windshield wiper blades, and they replaced only the two on the front wi mile service. I arrived at 11:47am and checked out at 5:17pm I asked for new windshield wiper blades, and they replaced only the two on the front windshield. They did not replace the rear window wiper blade. I asked for a car wash and they did not wash the car More

by mmara2275 Verified Customer Verified Customer

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