Willian Morales

Will, did not fit with the usual friendly and attentive. service I’m accustomed . He took the car , sent a text with his number . Never replied to my text after almost 3 hrs of waiting . He replied after I service I’m accustomed . He took the car , sent a text with his number . Never replied to my text after almost 3 hrs of waiting . He replied after I left the dealers. More

by aitak114 Verified Customer Verified Customer

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We were very disappointed with our experience at this dealership. We brought our vehicle in for an airbag warning light & ended up making 3 visits to the dealership within 10 days. During each visit, the dealership. We brought our vehicle in for an airbag warning light & ended up making 3 visits to the dealership within 10 days. During each visit, the multipoint inspection results were inconsistent. For example, each inspection has a different measurement for all brakes. All the inspections indicated the horn passed even though horn does NOT work! Also, in the inspection, the battery passed the first time, had caution the second time & the third time it passed. At our third time to pick up the car, the battery had to be recharged to start. We made it home and then the car would not restart. We had to contact AAA & get a new battery! We are not making this up! There are more examples. And all these inconsistences raised concerns for us. We were also told the front undercover could be removed, but no one informed us that it is an important component of the vehicle. We later had to return to have it replaced, that was the second visit, After having the front brakes replaced, they started making a loud knocking noise. We were concerned it was related to the brake work, so we returned to the service dept for the third time. Later we were told it was the suspension. It seemed that every visit resulted in another problem being identified. Based on these repeated issues and inconsistencies in the inspections, we lost confidence in the service department and would not return. There was very good communication with Will. Poor communication with Nicole & average with Kei. More

by lauraml777 Verified Customer Verified Customer

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I had some warranty service done on a 2022 Tucson. The service team was professional and did a great job on the required work. The service team was professional and did a great job on the required work. More

by jack.clark71 Verified Customer Verified Customer

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The dealership failed to reset my maintenance timer on my dashboard even after I pointed it out when I arrived. Everytime I start the car it beeps at me still. They also forgot to update my oil change sticke dashboard even after I pointed it out when I arrived. Everytime I start the car it beeps at me still. They also forgot to update my oil change sticker inside my car. It's not William's fault, but likely a lack of training and discipline from the maintenance crew. More

by richard.j.wahl Verified Customer Verified Customer

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Cost of service constantly changed - service completion time not met - William promised a discount it was not given. I believe that the entire of cost of service was an up sale and parts used were not ne time not met - William promised a discount it was not given. I believe that the entire of cost of service was an up sale and parts used were not necessarily needed to complete the job correctly i.e. the check engine code was P00128 coolant thermostat, they first ordered the thermostat only then changed it to the whole thermostat housing being replaced; next I was told that I needed front brakes and new rotors, brakes were never even squeaky why would rotors need replacement? I was told that my car would be ready by 4:30pm, William called at 5:18pm saying work not completed and service technician went home at 4:00pm. Overall, I believe that I was shafted. More

by js-lvs Verified Customer Verified Customer

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Great service and on time, very satisfying. Did a great job with the car Thankyou Did a great job with the car Thankyou More

by frankiebreal429 Verified Customer Verified Customer

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They were able to get my car serviced about 1-2 hours quicker than they initially quoted me. Everyone was very helpful and communicative, and I very much prefer to go to this dealership when I need servi quicker than they initially quoted me. Everyone was very helpful and communicative, and I very much prefer to go to this dealership when I need service More

by alexsedlak Verified Customer Verified Customer

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Extremely difficult to contact staff via operator which transfers to "Bella AI" which is totally ineffective and frustrating. transfers to "Bella AI" which is totally ineffective and frustrating. More

by DOCDINA23 Verified Customer Verified Customer

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Everyone was responsive. My service tech was not as helpful; however, William Morales stepped in to provide the answers we needed. I will look for him if I decide to return. My service tech was not as helpful; however, William Morales stepped in to provide the answers we needed. I will look for him if I decide to return. More

by Saundrabt Verified Customer Verified Customer

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Great customer service, love the way you make sure the clients is satisfied great work clients is satisfied great work More

by cormekiab Verified Customer Verified Customer

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