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Willian Morales
48 Reviews
Dealership Experience
1 yr, 6 mos
Languages Spoken
English
Spanish
48 Reviews
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48 Reviews of Willian Morales
June 20, 2026
After checking in in a timely manner, Willian explained that the work might take 3-4 hours given the demand for repairing a recent recall. I was told that I could text him for any updates throughout the da that the work might take 3-4 hours given the demand for repairing a recent recall. I was told that I could text him for any updates throughout the day, and I was given a link meant to update me on the car's progress. After more than 3 hours, I texted three separate times, but never received a response. The progress didn't change on the website link, so I eventually had to call in and speak to a different rep, who told me that the work should be completed relatively soon. After waiting for more than another hour, I was finally told that the work had been completed. When told that my car would be brought out for me, I had to wait an additional 10 minutes. I was then treated to a car that had not been washed or cleaned out whatsoever, a pretty standard dealership procedure for any customer waiting to have service done. Quite disappointed to say the least. More
by edward_miller22
Verified Customer
June 12, 2026
Worst service ever. I had to call 12 times continuously just to set an appointment. The only reason I had to call instead of doing it online was to ask if my part was fi I had to call 12 times continuously just to set an appointment. The only reason I had to call instead of doing it online was to ask if my part was finally in. This was my third attempt to get a recall done after they gave my part away to somebody else and on that appointment, they made me wait an hour just to tell me that my part was not there. I was promised by Jeremy that it would take two hours or less to get it done and it took almost 3 hours. When I called to ask if the shuttle could pick me up the lady Helen that answered said that it might not be possible because they don’t do both ways only one. Which is ridiculous because I know they go both ways. Every time I try to talk to Pak the general manager, it seems he’s not available. They are only generous and nice when they are trying to get a sale out of you. I caught my car in 2021 and ever since I drove it off the lot. It’s had a lot of electrical issues. The windows won’t go up or down the doors won’t lock or unlock. My driver seat won’t adjust and the radio turns off by itself, and I have been trying to take the car since I got it so they could check that out, but since it doesn’t do it all the time they would have to keep it there until it does it and they don’t have a loaner available so I’m not able to leave it there. WhenI ask for a loaner they tell me they give priority to people that are getting engine work done and suggest I go to another dealer, but this is the closest to home and I am not willing to do that because if they sold the car to me, they should be able to accommodate. At this point, I’m not sure what to do because I love my car, but I want to get this fixed but also need transportation. More
by felix-03
Other Employees Tagged: Jeremy Davis, Jim Hindi, Kei Yukimura
May 31, 2026
The dealership scheduled my recall easily and completed my regular service and the recalls in decent time. We are very happy with our Tucson and the team. my regular service and the recalls in decent time. We are very happy with our Tucson and the team. More
by frenchreeves
Other Employees Tagged: Jack Kim, Calvin Jeong, Jeremy Davis, Nicole Nelson, Kei Yukimura, Leslie Pacas
May 17, 2026
This is my third visit to the Hyundai service center, and unfortunately, each experience has been worse than the last, something I didn’t think was possible given how bad my previous visit was. I brought unfortunately, each experience has been worse than the last, something I didn’t think was possible given how bad my previous visit was. I brought my car in after noticing a strong, unusual smell, which my husband identified as a bubbling battery, clearly a serious safety concern. I was initially told to wait until Monday to bring it in, despite the potential fire risk. When I insisted on bringing it in on Friday, there were no loaner vehicles available. I had to rent a car for four days before one was eventually provided (which was nice as it took me 5 months to get reimbursed from Hyundai when I last rented a car during service) My vehicle remained at the service center for two weeks. At no point during that time was I informed that the repairs would not be covered under my extended warranty. When I questioned this, I was told they would waive the diagnostic fee and could reinstall the damaged battery if I preferred which is not a reasonable solution. My charging port, which was covered under warranty, was replaced for the third time. While I appreciate that it was handled, having the same issue occur repeatedly is concerning. When I picked up my car, it had been left outside (I typically keep it garaged), was extremely dirty, smelled strongly of cigarette smoke, and had only a 16% charge. I do not smoke, so this was especially frustrating. Overall, this has been an incredibly disappointing experience marked by poor communication, lack of transparency, and unacceptable vehicle care. I will not be purchasing another Hyundai vehicle in the future solely to avoid dealing with this level of service. Unfortunately, I’m stuck with this car for now, but this is a mistake I won’t make again, and I will be sharing my experience More
by NATALIEKEELAN
May 13, 2026
The issue with my car was complex and ongoing. Other dealerships were not able to figure it out but Will at South Bay Hyundai found a way and I am so grateful. I will absolutely be returning to So Other dealerships were not able to figure it out but Will at South Bay Hyundai found a way and I am so grateful. I will absolutely be returning to South Bay for my future car needs. More
by tere126
May 06, 2026
Kei provides wonderful service! He is welcoming and thorough. I leave with a great understanding of my vehicle. Thank you! :) He is welcoming and thorough. I leave with a great understanding of my vehicle. Thank you! :) More
by w.renteria09
Other Employees Tagged: Kei Yukimura
April 23, 2026
I spent almost $800 and not all of my service was completed. I made an appointment that day and time specifically with Holly. I arrived and waited in my car for a bit then decided to approach Holly t completed. I made an appointment that day and time specifically with Holly. I arrived and waited in my car for a bit then decided to approach Holly to let her know I was there. She gave me a rude look and told me to wait in my car. Next think you know I and received Will instead. I was there for 3 hours and still don’t have an alignment that I paid for. More
by lindsay.white819
Other Employees Tagged: Holly
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