Jeremy Davis

Great service and on time, very satisfying. Did a great job with the car Thankyou Did a great job with the car Thankyou More

by frankiebreal429 Verified Customer Verified Customer

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I recently brought my vehicle in for service, which was completed in a timely manner. However, one of the services was not performed and I had to return to have that service completed. After that service I completed in a timely manner. However, one of the services was not performed and I had to return to have that service completed. After that service I noticed my steering wheel was off-center and had to return again to have that resolved. When I arrived Jack Kim came out to speak with me. I let him know I was returning again for the 3rd time (he dismissed this and informed my I was only returning for the 2nd time) and needed to have the steering wheel adjusted. Since this wasn't my fault and should have been done properly on my previous visit I asked him if it could be done quickly since I would have to wait. He told me it would be at least 3 hours since it was a busy day, etc., etc., etc. I asked him if I could possibly get a Lyft back since this was now going to take half my day waiting. He said no, SBH no longer provides Lyft rides back to the dealership. He also showed no interest when I mentioned SBH would lose me as a customer since I shouldn't have had to come back to have this issue resolved. Given that I had no choice but to wait, I gave up on Jack's horrible customer service and proceeded to the customer waiting area. Within a few minutes Jeremy called me with a couple of questions about my vehicle. I walked over and spoke with him about my situation. To make a long story short, Jeremy offered me a Lyft back to dealership and had my vehicle ready within 90 minutes. When I returned to SBH my vehicle was waiting up front and Jeremy made a point to speak with me before I left. I have had my vehicle serviced at SBH for 5 years and was ready to walk due to Jack Kim's terrible customer service skills. I mentioned to Jeremy that his actions that day has, for now, made me reconsider that decision. However, I will not work with Jack Kim on any future service appointments. More

by bob.ives1 Verified Customer Verified Customer

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Jeremy was friendly, helpful and knowledgeable. Appreciate the ride service. Work was done quickly and easy to make appointment. Appreciate the ride service. Work was done quickly and easy to make appointment. More

by Gina Verified Customer Verified Customer

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One thing I do like about is that everyone is friendly. I did not like on the day of my first appointment was at 11 AM. I was told that there would be a 3 to 4 hour rate because they were behind. I don’ I did not like on the day of my first appointment was at 11 AM. I was told that there would be a 3 to 4 hour rate because they were behind. I don’t understand. If you have an appointment, it should be taken care of at that time and it was only for the first 5000 mile checkup which I don’t even have 5000 miles yet. Are they overbooking or taking too many walk-ins that’s just would be a question that I have to ask. More

by jusjesjene Verified Customer Verified Customer

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Other than an unusually long wait time to see anyone take orders in service bay (25 minutes plus) the experience was quite good. Communication was thorough. Price as expected- with options to keep co orders in service bay (25 minutes plus) the experience was quite good. Communication was thorough. Price as expected- with options to keep cost down presented. Very appreciated. This is not a small business- profit margin is I assume, healthy. so surcharge to use credit card, while understandable, is a slight mark against. Lobby and amenities quite nice. Clean. Good selection of snacks. The work which could be completed, was timely. The car wash- if it hadn’t been complimentary- I would have sent back- but the car left cleaner than when it entered- so I am grateful for the kindness. More

by lydiaplunk13 Verified Customer Verified Customer

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Worst service ever. I had to call 12 times continuously just to set an appointment. The only reason I had to call instead of doing it online was to ask if my part was fi I had to call 12 times continuously just to set an appointment. The only reason I had to call instead of doing it online was to ask if my part was finally in. This was my third attempt to get a recall done after they gave my part away to somebody else and on that appointment, they made me wait an hour just to tell me that my part was not there. I was promised by Jeremy that it would take two hours or less to get it done and it took almost 3 hours. When I called to ask if the shuttle could pick me up the lady Helen that answered said that it might not be possible because they don’t do both ways only one. Which is ridiculous because I know they go both ways. Every time I try to talk to Pak the general manager, it seems he’s not available. They are only generous and nice when they are trying to get a sale out of you. I caught my car in 2021 and ever since I drove it off the lot. It’s had a lot of electrical issues. The windows won’t go up or down the doors won’t lock or unlock. My driver seat won’t adjust and the radio turns off by itself, and I have been trying to take the car since I got it so they could check that out, but since it doesn’t do it all the time they would have to keep it there until it does it and they don’t have a loaner available so I’m not able to leave it there. WhenI ask for a loaner they tell me they give priority to people that are getting engine work done and suggest I go to another dealer, but this is the closest to home and I am not willing to do that because if they sold the car to me, they should be able to accommodate. At this point, I’m not sure what to do because I love my car, but I want to get this fixed but also need transportation. More

by felix-03 Verified Customer Verified Customer

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The dealership scheduled my recall easily and completed my regular service and the recalls in decent time. We are very happy with our Tucson and the team. my regular service and the recalls in decent time. We are very happy with our Tucson and the team. More

by frenchreeves Verified Customer Verified Customer

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both these guys as well as the entire team are fantastic, i recommend this to all i recommend this to all More

by ruhlfamily98 Verified Customer Verified Customer

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Jeremy came right out as soon as I pulled up. He was friendly and found my information immediately. He was very helpful. He was friendly and found my information immediately. He was very helpful. More

by LIZADOWNER Verified Customer Verified Customer

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I am incredibly disappointed with the service and subsequent customer support I received from this dealership. I had my 2024 Hyundai Tucson serviced here on July 10, 2025. When I later took my vehicl subsequent customer support I received from this dealership. I had my 2024 Hyundai Tucson serviced here on July 10, 2025. When I later took my vehicle to an independent shop for an oil change, they could not complete the service because the oil filter cap was tightened so excessively that removing it risked breakage. They also discovered that bolts were missing from the skid plate. I attempted to resolve these safety hazards directly with the dealership multiple times. I received automated text messages assuring me that my concerns were being "prioritized" and that someone would contact me "as soon as possible". Despite these written assurances, no one from the dealership ever reached out to address their negligence. Due to their complete lack of response, I escalated the issue to Hyundai Motor America and opened Case #42004285. Even the corporate case manager informed me that she struggled to contact the dealership, stating it took them about a month to finally respond to her inquiries. On January 22, 2026, I was finally given an answer, only to be told that the dealership would not replace the missing bolts. Their justification was that since the service occurred over six months ago, "anything could have happened between that time". It is entirely hypocritical for them to use the passage of time as a loophole to avoid accountability, especially when the delay was caused directly by their own refusal to communicate with both me and their corporate office. I strongly advise avoiding this dealership if you expect competent vehicle maintenance and basic customer service. More

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