Jeremy Davis | Page 2

South Bay Hyundai responded

Thank you for the honest feedback. We’re glad you found our team friendly, but we understand how frustrating it must have been to have your service advisor leave partway through the day without someone clearly taking over your vehicle. Having to call multiple times for updates and ultimately discovering that no one was checking in on your car is understandably disappointing. We appreciate you pointing out the communication and organization issues so specifically. You should not have to chase down updates to find out what’s happening with your vehicle, and we’ll share your feedback with our team. Thank you for your patience and for giving us the opportunity to take care of your vehicle.

South Bay Hyundai responded

Thank you for taking the time to recognize Jeremy! We’re so glad his kindness, professionalism, and sense of urgency made you feel like a priority. That combination of staying on top of things while making customers feel genuinely cared for is exactly the kind of service we want to provide. We’ll be sure Jeremy sees your kind words. We truly appreciate you trusting our team and taking a moment to share your experience!

South Bay Hyundai responded

We’re sorry you were not contacted when your vehicle was completed and that you were then charged an overnight fee as a result. We also understand how frustrating it must be to specifically request that your under-cover be repaired, offer to pay for the work, and still leave without the issue being addressed. Your concerns regarding the lack of communication, overnight charge, and incomplete repair have been shared with our management team for review. We regret the inconvenience and frustration this caused.

South Bay Hyundai responded

This is such a fantastic compliment to the entire South Bay Hyundai team, thank you! Hearing that you’ve felt genuine, honest, and well cared for by everyone you’ve interacted with means a lot. Those are the kinds of qualities we work hard to build into the experience, from the showroom to the service drive. And knowing you’ve leased different brands over the years, but our service has you considering staying with Hyundai for your next lease, is especially meaningful. We’re grateful for the trust you’ve placed in us and for recognizing the team’s efficiency and great service. Thank you for being part of the South Bay Hyundai family!

South Bay Hyundai responded

Thank you for the wonderful feedback! We’re glad we could keep things simple from the moment you checked in and get your service handled quickly. Hearing that we’re your dealership of choice and the location you’ll continue coming back to is an incredible compliment. We truly appreciate your loyalty and the confidence you have in our team. We look forward to welcoming you back next time!

South Bay Hyundai responded

Thank you for the great feedback! We’re glad the check-in was simple and the service was quick. Hearing that we’re your dealership of choice and the location you’ll continue coming back to means a lot to our team. We truly appreciate your loyalty and the trust you place in us to care for your vehicle. We look forward to seeing you on your next visit!

South Bay Hyundai responded

Thank you for sharing your experience! We know a transmission replacement is a significant repair, and we appreciate your patience when the work took longer than expected. We’re glad our team was able to provide a loaner vehicle so you could stay on the move while your vehicle was being completed. Thank you for trusting us with your warranty repair and for recognizing the effort to keep you taken care of throughout the process. We truly appreciate your understanding and your business!

South Bay Hyundai responded

We’re sorry you had to bring your vehicle back for the same mechanical concerns after having it serviced. We understand how frustrating it is to make another trip to the dealership expecting the issues to be addressed, only to find they were still present. We also regret that your interaction with management left you feeling that your concerns were met with an argumentative or discourteous response. Your feedback regarding the unresolved repairs and your customer service experience has been shared with our upper level management team for further review.

South Bay Hyundai responded

Thank you for such a wonderful review! We’re glad Jeremy continues to make your visits feel friendly and professional, and it’s great to hear he was able to get your routine maintenance completed in less than an hour. We also appreciate the kind words about our service center. A clean, comfortable waiting area with snacks and beverages is just one of the little things we want to make your time with us more enjoyable. Thank you for continuing to choose South Bay Hyundai, we truly appreciate your trust!

South Bay Hyundai responded

Thank you for sharing your experience! We’re glad Jack Kim was so helpful, communicated well, and stayed on top of your repair with follow-up along the way. It’s also great to hear that your positive experience started from the moment you arrived, with our office staff helping make you feel welcome. We truly appreciate you recognizing the entire team and taking the time to share your feedback!