47 Maryland Ford Dealers

Mike is always so helpful. - NLDONEGAN

Mike is always so helpful. He always offers us good advice and doesn’t try to rip us off

Very efficient. - Rlh4four

Very efficient. Friendly staff. Explained everything about the new truck. Setup phone and Ford Pass in minutes.

I found car buying extremely aggravating this past week. - cathyjsieber

I found car buying extremely aggravating this past week. I worked through 5 dealerships and all except one tried to add in extra fees, indicate they had a car when they didn’t or try to get you to buy a 2023 when you wanted a 2024. When I explained to Devin smith at Pohanka Salisbury the above issues he put together what I considered a fair deal. I appreciated his professionalism and honesty. Car dealerships need more people like Devin.

The service went well and responses were quick, which was - jsilvadc

The service went well and responses were quick, which was appreciated. Thanks, Andre & Service team!

they made it right for me ty for honoring your word . - Chefbuscemi

they made it right for me ty for honoring your word . I'm am satisfied

Curtis Ford & Cory Ford did a sensational job helping me. - aip

Curtis Ford & Cory Ford did a sensational job helping me. 1st Class service. The Best! I am leaving for a 12 hour drive and the light came on to get my oil changed. Without any hesitation, Curtis - Service Manager took me right in and made sure my car was in tip top shape before my road trip. They rotated my tires, checked the car totally and I drove away with a clean shiny car, new windshield wipers, new battery and feeling like the Most Important Person in the World. The Service is beyond amazing and the entire team totally Rock. Thank you Curtis and Team!

MIKE Weatherman did a great job fixing our 2020 Escape - Pagebh

MIKE Weatherman did a great job fixing our 2020 Escape this morning. Thanks so much!

Fast, efficient and great customer service. - brandikay78

Fast, efficient and great customer service. The easiest experience I have ver had purchasing a vehicle.

The friendliest staff I’ve ever met! - wondlyn_1990

The friendliest staff I’ve ever met! Everyone was wonderful and I got the absolute best deal!

I have had many great purchase and service appointments - dottiemch

I have had many great purchase and service appointments with the Upper Marlboro Ford Dealership. Love their friendly service, expeditious processing and service department is beyond helpful and fast

Thanks service is great. - Girlwguy

Thanks service is great.i give a five star rating thanks car looks very good

Great! - Midge

Great! I would highly recommend Diehl's Ford. This is the 3rd Escape I have purchased from them and it just a all around great dealership. Some dealerships pressure you into buying but Ben does not pressure you. I love that. Thank You Ben Job well done.

Sales staff were knowledgeable and professional. - mikwar50

Sales staff were knowledgeable and professional. I actually enjoyed this experience of purchasing a vehicle.

They helped me find the car I was looking for when no one - warrantfive55

They helped me find the car I was looking for when no one else would and they sold it to me at a good price and gave me maximum trade in value for my car.

My salesman Cris Reynolds was easy going and handled all - Adam H.

My salesman Cris Reynolds was easy going and handled all my questions/requests. He made me feel as if he was going to bat for me. My purchase took about a week to complete and I had zero issues that weren't immediately addressed. Their team is great and the buying process went flawlessly. Highly recommend

Tom Squire has been our salesman for many years and - Lindsayy1213

Tom Squire has been our salesman for many years and assisted us with the purchase of 2 explorers he is patient, kind and overall just the BEST around!! Highly recommend Lindsay Ford and especially Tom

Service provider was very helpful and timing was - Ch6rliej56

Service provider was very helpful and timing was sufficient and explaining what being done was good

I really enjoyed my experience with Koons. - smithtravism

I really enjoyed my experience with Koons. They were attentive and really took care of us

I have purchased over $200,000 worth of vehicles from - stevensjobs

I have purchased over $200,000 worth of vehicles from Waldorf Ford in the past six months for my growing Turo fleet. My most recent purchase marks my 7th vehicle from them, and I am potentially looking to buy my 8th vehicle soon. While overall I've had a positive experience, there are still some areas for improvement, particularly in communication, follow-up, and follow-through. Despite this, I have to commend the hard-working team at Waldorf Ford for their diligence and effort to secure great deals for me. My salesperson, Dontaz Naves, has been instrumental in getting my deals completed. While I know he has a lot on his plate, his hard work has been appreciated. Steve, the used car manager, has also been a key player in negotiating prior deals and helping me get the pricing and details I needed to make informed decisions. In addition, I'd like to give thanks to Patrick and the other managers who assisted me along the way. The finance team—Ram, Sahir, Joe, and former employee Malik—also deserves recognition. They've worked tirelessly to find banks and interest rates that aligned with my budget, and Joe has been especially helpful in educating me on banking processes and offering suggestions to help me expand my fleet. That being said, as I mentioned in a previous review, there are still issues with follow-up and communication. At times, I’ve had to repeatedly ask the same questions or request follow-ups. I believe this could be improved by implementing a more structured follow-up system, perhaps by hiring an administrative specialist to assist the sales team, finance, and managers. This would ensure that customer needs are handled properly, including “I owe you” items, special offers, parts, or post-sale follow-ups. Overall, I am happy with Waldorf Ford, and I appreciate the hard work the team has put into my deals. With just a few adjustments in communication and follow-up, I believe their customer service can be elevated to the next level.

Terry was wonderful and had the car ready as soon as I - jimschultz121

Terry was wonderful and had the car ready as soon as I pulled up. It was a good car search experience without any pushy sales tactics. She was extremely personable and considerate.

Horrible customer service, I wanted to get an oil change - Vicki

Horrible customer service, I wanted to get an oil change and a recall notice taken care of. I’ve called them 4 times no one answered the phone in service,then when they finally answer and I told them I want my car picked up to be serviced,I was switched to another person which also didn’t answer the phone , I got the voicemail. With customer service like this it will be the last Ford that I buy!!

Purchased a truck their over 90 days ago, still no title - georgehannandson

Purchased a truck their over 90 days ago, still no title or license plate. When I try to call and get a hold of someone they never answer or hang up. I can't even drive the truck cause the temp tags are expired.

Everyone was great, even though buying any vehicle takes - kittyknill

Everyone was great, even though buying any vehicle takes some time, they were efficient, professional and very helpful. Extremely satisfied with my purchase and with the expertise/experience demonstrated by Da'raune and John from this dealership.

Corey was very knowledgeable and friendly. - Nelson and Lisa

Corey was very knowledgeable and friendly. It was a no pressure/efficient experience. Highly recommend Corey!

From the moment I arrived I was greeted and given a - Jay A

From the moment I arrived I was greeted and given a friendly experience. So far I love the truck and can appreciate the help that was provided with minor issues. Would highly recommend to anyone looking for a vehicle.

I tried to buy a truck from this dealer but they sold it - Jim P

I tried to buy a truck from this dealer but they sold it out from under me. I had been working with Joe at Plaza Ford for about two weeks on an F-450 that was ordered for a customer and the buyer was having issues with financing. Finally I got the word that the truck was available and I could purchase it. I told Joe that my preference was to use my financing, then his financing or I would pay cash. Joe sent me an official quote, a credit app and asked for a picture of the front and back of my drivers license. I applied at my bank, completed and returned his credit app, a picture of my drivers license and secured insurance. I even offered to put a deposit down on the truck. The next day Joe went dark, would not answer text or phone calls. I called the dealer who transferred the call to Joe who then informed me that they sold the truck to another customer. He could at least had the intestinal fortitude to let me know the truck was not available instead of hiding. I contacted the General Sales Manager (Hugh), who listened to my story but had little to offer than sorry. As a business owner myself I do not appreciate Hugh and team waisting my time. As a potential customer I believe I did everything possible to negotiate in good faith and do not believe this situation should have occurred. I did receive call backs from Hugh and Darren apologizing for the situation. From what I gathered from the conversations, several salesman had buyers for this truck. It is close to the end of the month and being in sales myself, I understand they wanted this sale in Nov and not let it slip into Dec. I believe Joe is not the top salesman at Plaza Ford as another salesman sold to management that his buyer was ready to wire the money and didn't mention I was willing to pay cash. I assume that getting the sale in this month was more profitable to Plaza Ford than also having the revenue from financing. If Mr Walls (President/owner at Plaza Ford Inc) is listening, Hugh might be a nice guy, but if he is not managing his sales people and have well defined processes in place he is not helping your business. From my point of view, I see neither of these two things.

Nikki did a fantastic job working our deal. - Pam

Nikki did a fantastic job working our deal. She let us know step by step what she was doing. Once we got to F and I Donna Tolley was so polite and very helpful and patient getting us through the paperwork. A simple cold call by Kyle Biester is what got us into our brand new vehicle! Thank you Safford Ford!!!

Worked with Kyle on purchasing a new F150. - z0lt3c

Worked with Kyle on purchasing a new F150. I really appreciate his quick response to text messages and his transparent, up-front pricing. Drove about 4 hours to reach him, and passed many Ford dealerships along the way, none of which would match the deal being offered by Pittsville. Pickup went smoothly, I was in and out fast and the deal was exactly as Kyle promised. Recommended!

Excellent Quality Service, The service I received was - morrisjj624

Excellent Quality Service, The service I received was thorough and completely explained and provide in an extremely professional manner. My Ford Taurus required a water pump replacement on the V6 Duratec engine. This is an extremely difficult job and I would highly recommend and trust Century Ford for any similar service you might require.