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Academy Ford

Laurel, MD

4.8
426 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 426 reviews

August 20, 2026

I got my 2016 Ford Mustang back today and Jeffrey and the team did an excellent job repairing my ding in the quarter panel and i appreciate it and got it looking like new again. I'll be back, great service. More

by DBR4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Birdeye Academy
Aug 20, 2026 -

Academy Ford responded

We're glad Jeffrey and our team restored your 2016 Mustang so well! Thank you for choosing Academy Ford Sales. See you next time!

August 18, 2026

The service writing team is always friendly and very helpful. Very considerate of the times and budgeting repairs. More

by osudgb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Powell
Aug 19, 2026 -

Academy Ford responded

Thank you for your positive feedback! We're pleased to hear our service team took good care of you. We look forward to assisting you again in the future at Academy Ford Sales!

August 17, 2026

Each time I go to Academy Ford for service, it is extremely positive. I had experience dealing with Mr. Alvin today and he was extremely helpful. He was patient, understanding, knowledgeable, kind, More

by Ms. Brumfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Powell
Aug 17, 2026 -

Academy Ford responded

Thank you for choosing Academy Ford Sales and for sharing your experience with Alvin and our team. We truly appreciate your feedback and look forward to serving you again in the future! Safe travels!

August 16, 2026

The mobile service technician was excellent and very knowledgeable. I will use them again soon. More

by sah240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Aug 17, 2026 -

Academy Ford responded

All of us at Academy Ford Sales are happy to see this wonderful feedback! Thank you!

August 15, 2026

We have two words and they are well kept because of ford! EXCELLENT service ALWAYS More

by tonyadouglas1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Aug 17, 2026 -

Academy Ford responded

Thank you, Tony, for stopping by to leave Academy Ford Sales a wonderful review!

August 13, 2026

My experience with academy Ford is always great. I always ask for Alvin. If he’s there, he has very good customer service and is very informative. He is a real asset to your company. More

by Rmoorman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin
Aug 13, 2026 -

Academy Ford responded

We are thrilled to hear Alvin takes such good care of you! Thank you for choosing Academy Ford Sales and sharing your feedback. We will pass along your kind words!

August 12, 2026

I had a recall on my 2011 Ford Ranger for the air bag and Academy Ford took care of it in less time than they quoted me. More

by samjohn2193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Aug 13, 2026 -

Academy Ford responded

We're glad to hear the recall work was completed ahead of schedule. Thank you for choosing Academy Ford Sales!

August 10, 2026

The guys did a great job as usual. Prompt and courteous…I appreciate your mobile service More

by lenward128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan and Like
Aug 11, 2026 -

Academy Ford responded

Thank you for stopping by to leave Academy Ford Sales a wonderful review!

August 08, 2026

I remember first visiting Academy Ford back in the early 2000s. The service was great then and it still is. More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Aug 10, 2026 -

Academy Ford responded

JD, knowing you felt taken care of all these years means the world to us. Thank you for choosing Academy Ford Sales! We look forward to your next visit!

August 07, 2026

As always, I received excellent service and advice from Alvin. Customer service at Academy is always very friendly, courteous and professional. I left the service center knowing my concerns had been addre More

by d1zephyr
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Alvin Powell
Aug 07, 2026 -

Academy Ford responded

We're so pleased to hear your kind words about Alvin and our service team! Thank you for choosing us and for sharing your feedback. It was our pleasure to help you at Academy Ford Sales. See you next time!

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