Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Academy Ford

Laurel, MD

Overview
Reviews
4.8
223 Reviews
Call Dealership (800) 714-3103

13401 Baltimore Ave.

Laurel, MD

20707

Directions

By Type

Showing 223 reviews

June 12, 2024

I have patronized Academy Ford since 2003 and have been more than satisfied with their performance, service and detailed explanations of issues concerning the maintenance of my vehicle. More

by JCJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Watson, Alvin Powell, Jake Skeen
Report | Print
Jun 12, 2024 -

Academy Ford responded

We're delighted to hear that you've been satisfied with our service since 2003 at Academy Ford Sales. Thank you for your continued trust and support!

Helpful
June 12, 2024

Love the way the service went. Everything went smooth. They showed up when they said he was gonna be here and left when they left not a problem not an issue gave us our paperwork a More

by jim.dustin52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Report | Print
Jun 12, 2024 -

Academy Ford responded

Thank you for sharing your positive experience with Academy Ford Sales! We're glad to hear everything went smoothly and efficiently. We appreciate your feedback and are here for any of your future needs!

Helpful
June 07, 2024

Excelente el servicio prestado por Andy, muy profesional y amable. Sabe del tema y explica muy bien. More

by alfrecheverry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
Jun 07, 2024 -

Academy Ford responded

Muchas gracias por las cinco estrellas para Andy del equipo de Academy Ford Sales! Esperamos tener la oportunidad de servirle de nuevo en el futuro. Tenga un buen día!

Helpful
June 07, 2024

Service department is always friendly and easy to work with. They get the work done quickly and deliver it when they promise it. More

by Terry.goodell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Powell
Report | Print
Jun 10, 2024 -

Academy Ford responded

Terry, we're delighted to hear that our service department at Academy Ford Sales met your expectations! Thanks for the positive feedback!

Helpful
June 05, 2024

The management and service department at Academy Ford of Laurel, MD are professional, welcoming, dedicated, honest, and go above and beyond for their customers at all times. More

by Blessed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dereck in Service Department
Report | Print
Jun 05, 2024 -

Academy Ford responded

Thank you for recognizing the efforts of our management and service department at Academy Ford Sales. We're delighted to hear that you found our team professional and dedicated!

Helpful
June 05, 2024

Maintenance was completed quickly and with no issues. Staff was great and very friendly and knowledgeable. More

by ricknpetersen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Davis
Report | Print
Jun 05, 2024 -

Academy Ford responded

Rick - we're glad to hear that our team at Academy Ford Sales provided quick and friendly service. Thanks for the positive feedback!

Helpful
June 02, 2024

Purchased my Ford Explorer from Academy Ford in Laurel MD and have changed my mind about not using the dealership service dept. The service department is outstanding. Always professional and clear communica More

by robertgilead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Watson
Report | Print
Jun 03, 2024 -

Academy Ford responded

Robert, we're delighted to hear that Derek and the Academy Ford Sales team have changed your mind about using our service department. Thanks for sharing your positive experience!

Helpful
June 01, 2024

Good customer service the whole time I was there. I would definitely come back again . More

by wendy.martinez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dereck
Report | Print
Jun 03, 2024 -

Academy Ford responded

Wendy, thanks for the review! We look forward to seeing you down the road at Academy Ford Sales!

Helpful
May 30, 2024

Academy Ford has been servicing my vehicles since I purchased a 2008 Ford Edge from them. Service is excellent! More

by mmcmahon2709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin (very polite)
Report | Print
May 30, 2024 -

Academy Ford responded

Thank you for your continued trust in Academy Ford Sales! We're delighted to hear that our service has met your expectations over the years. Safe driving!

Helpful
May 30, 2024

Academy Ford and all of its employee in the Service Department always the best interest of the customers in their interactions. More

by hdbadboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Report | Print
May 31, 2024 -

Academy Ford responded

Thank you for the kind words! We're delighted to hear that our Service Department at Academy Ford Sales has consistently prioritized your best interests. We appreciate your support and look forward to serving you again!

Helpful
1
2
...
23