Al Packer's White Marsh Ford

Nate was our Salesman for our purchase of a 2026 Ford Bronco. We live out of state and Nate confirmed the vehicle was there, sent me a video and we did most of the work over the phone and through email. Bronco. We live out of state and Nate confirmed the vehicle was there, sent me a video and we did most of the work over the phone and through email. Nate was absolutely wonderful and I'm so glad to have dealt with him. Everyone in the dealership was so friendly and helpful. Thank you All! More

Rico always takes care of our service work without having to wait a long time to wait a long time More

When I take my vehicle to Al Packer Ford to have it serviced, the service rep explains to what needs to be serviced. They also let what other services my vehicle might need in the future. serviced, the service rep explains to what needs to be serviced. They also let what other services my vehicle might need in the future. More

Quick visit at Quick Lube. Very efficient. Everyone was more than helpful. Clean waiting room Very efficient. Everyone was more than helpful. Clean waiting room More

Scheduling was simple, a quick call to Matt G. and he got me in around my busy schedule. The guys at your Quick Lane are great. Both Matt and Rico recognized me and greeted me by name when I wal and he got me in around my busy schedule. The guys at your Quick Lane are great. Both Matt and Rico recognized me and greeted me by name when I walked in. I also met the newest member of the team, London, a very nice young man. I drop my Fusion off and leave it for service. Matt keeps me updated on the service recommendations after the technician looks at my vehicle. There is no heavy push to do extra services. Matt explains what should be done on the day of service and what he thinks can wait until the next service. I am made part of the decision process on what services to do. I feel like I get a personalized experience from Matt and his team. My car is always ready at the time I requested. They always thank me for choosing Al Packer Ford to service my Fusion and that they hope to see me in 5000 miles for another oil change, etc. Frankly, I wouldn't take my car anywhere else for service. These guys are great. More

Al Packer Ford and Sales Associate - Nate Burgess made buying my 2026 Ford Raptor an exceptional experience from start to finish. From the moment I arrived, the team was professional, welcoming, and neve buying my 2026 Ford Raptor an exceptional experience from start to finish. From the moment I arrived, the team was professional, welcoming, and never pushy, creating a stress-free environment that let me focus on finding the right truck. Nate's product knowledge, clear communication, and genuine interest in what I needed gave me total confidence in my purchase. He respected my time, kept the process moving, and made sure every detail - from pricing to features - was explained and transparent. Driving away in my new Raptor, I felt I had been treated like a valued customer, not just a sale. I would Highly recommend Al Packer Ford and Nate Burgess to anyone looking for a new truck, buying experience that's straightforward, efficient, and truly customer focused. More

This was my first time buying a car by myself and Tom Miller made it a great experience. He was professional, friendly, knowledgeable, and straight forward, no games going back and forth to the manager. Miller made it a great experience. He was professional, friendly, knowledgeable, and straight forward, no games going back and forth to the manager. The one issue on the used car that had to be fixed, was fixed in a reasonable amount of time, and Tom kept me updated throughout. Everyone at Al Packer who I encountered, was friendly and easy to work with. I am very happy with my purchase and the buying experience. More

Tom Miller and Jeff were fantastic to work with. This was very direct and professional service. No games were played. I was able to get the specific truck I wanted, at a more than fair deal. I This was very direct and professional service. No games were played. I was able to get the specific truck I wanted, at a more than fair deal. I also appreciate the time spent after the deal was made. And the ongoing assistance with the transition to EV. Tom is knowledgeable and very diligent always returning call and texts. More

The service department had my F150 for a month rebuilding the transmission. It was originally supposed to get a sensor replaced and only take a week. After week one I called for an update, and they told me t the transmission. It was originally supposed to get a sensor replaced and only take a week. After week one I called for an update, and they told me they would need it another week because they had to rebuild the transmission. A month later I finally got my truck back and it was running until today. 17k miles later the rebuilt transmission now needs to be replaced and go figure, it's out of warranty. I feel as though I should get a lot more than 17K miles out of a rebuilt transmission, especially after the price of rebuilding it. Stay away!! More