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Koons Baltimore Ford

Baltimore, MD

4.3
767 Reviews
Here at Koons Ford Of Baltimore, everything we do revolves around you. Our various teams are trained to address your needs from the moment you walk through the door, whether you're in the market for your next vehicle or tuning up your current one.
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6970 Security Boulevard

Baltimore, MD

21244

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Showing 767 reviews

June 05, 2026

If you want to buy a new or used car, head over to Koons Ford in Baltimore. They are take the time to listen and make the buying process completely stress free! Their attention to detail is top notch!! More

by Misslindalou17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake
Jun 06, 2026 -

Koons Baltimore Ford responded

Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

May 20, 2026

No response after they messed up my title work. Very friendly when purchasing a vehicle but once they have their money no time for their customers. A vehicle is a major purchase, do business at p More

by cdw7789
Finance Experience
Recommend Dealer
No
Employees Worked With
Dennis Koulatsos
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2026 -

Koons Baltimore Ford responded

cdw7789, I sincerely apologize for the lack of response regarding your title work. Your experience does not reflect our commitment to honesty and reliable service, and I appreciate you bringing this to our attention. Please reach out to us directly so we can provide the support you deserve and ensure your concerns are addressed promptly. Very Respectfully, Dennis Koulatsos General Manager Koons Ford Baltimore 410.281.2600 ext. 15100 dennis.koulatsos@koons.com

May 17, 2026

Koons in Baltimore best used car dealer in price n selection! Terrific also luminous amount of incentory available. There are cars n trucks out there you will love to drive. More

by Ms Sylvia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hosea
May 22, 2026 -

Koons Baltimore Ford responded

Ms Sylvia, thank you again for taking the time to let us know how we did!

May 16, 2026

Koons Ford made an offer on my car on Car Gurus, so I took it in. I was greeted at the door by Michelle McBride who walked me through the steps in a friendly and gracious manner. We arrived at a good p More

by PrJaLy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michelle McBride
May 21, 2026 -

Koons Baltimore Ford responded

We really appreciate this positive review! Thanks so much!

May 07, 2026

This dealership is one of the best I have encountered. The salesman, financial and all personal are polite, professional and knowledgeable. That's why I and a repeat buyer with Pete Dixon! More

by lj0032
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rudolph "Pete" Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2026 -

Koons Baltimore Ford responded

Thank you for taking the time to leave us this positive review! Have a wonderful day!

April 27, 2026

The sales Manager Mike helped me get into an amazing vehicle at a great price. They really put extra effort into the whole process of making sure im comfortable with the financing. Couldnt ask for a bet More

by jmbrownmd815
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Gourardo
May 25, 2026 -

Koons Baltimore Ford responded

Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

March 23, 2026

Professional, knowledgeable, and friendly! !! Awesome place to shop for a vehicle! I will definitely shop again and recommend to friends and family!! More

by Jekcaramel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy
Mar 25, 2026 -

Koons Baltimore Ford responded

We really appreciate this positive review! Thanks so much!

March 09, 2026

Great buying process. Everyone is friendly , knowledgeable, and respectful of my time. I will be a loyal customer. More

by cdw7789
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carey Olivis
Mar 11, 2026 -

Koons Baltimore Ford responded

:-) Wow! Thank you for rating us so many stars!

November 08, 2025

I was treated very dishonestly. They knew that I was a military member, and they still are continuing to try to take advantage of me and mistreat me. I will make sure that I let eve More

by Jason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike - dishonest, Larry - dishonest
Nov 11, 2025 -

Koons Baltimore Ford responded

Jason, thank you for sharing this detailed experience. I hear your notes on the warranty expectations, the vehicle exchange and added expense, and your findings on water intrusion and paint/repair history. I'd like to personally discuss this situation with you and be your direct point of contact. Please feel welcome to reach out to me at your convenience. Very Respectfully, Dennis Koulatsos General Manager dennis.koulatsos@koons.com 410-218-0337

November 08, 2025

They were extremely dishonest with me. Also, they took advantage of my kindness and trustworthiness. I told them that I recently got out of the military and am working full time in the pri More

by Jason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike - dishonest, Larry - dishonest, Dontae - honest
Nov 12, 2025 -

Koons Baltimore Ford responded

Jason, thank you for sharing this detailed experience. I hear your notes on the warranty expectations, the vehicle exchange and added expense, and your findings on water intrusion and paint/repair history. I’d like to personally discuss this situation with you and be your direct point of contact. Please feel welcome to reach out to me at your convenience. Very Respectfully, Dennis Koulatsos General Manager dennis.koulatsos@koons.com 410-218-0337

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