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Koons Baltimore Ford
Baltimore, MD
771 Reviews
Here at Koons Ford Of Baltimore, everything we do revolves around you. Our various teams are trained to address your needs from the moment you walk through the door, whether you're in the market for your next vehicle or tuning up your current one.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 771 reviews
August 19, 2026
I would not recommend Koons Ford Baltimore, and I would ESPECIALLY caution anyone considering purchasing an extended warranty through this dealership. I purchased a vehicle from them in June 2024 and al ESPECIALLY caution anyone considering purchasing an extended warranty through this dealership. I purchased a vehicle from them in June 2024 and also purchased a warranty. Before buying it, I specifically asked the finance manager whether I could use the warranty at my local Koons Ford dealership. I was told that I could use it at any Koons dealer and that I could cancel it at any time and receive the applicable refund. That turned out to be extremely misleading. When I later tried to use the warranty at my local Koons Ford, I was told they did not honor it and that I would have to go back through Koons Ford Baltimore. Trying to cancel the warranty was even worse. It was nearly impossible to get anyone to help me. Calls would go unanswered, I would be transferred and disconnected, or transferred to employees who never picked up. At one point, I finally reached a sales manager who told me he would personally stand at a finance manager’s desk until someone called me back. That call never came. I eventually had to contact Ford Corporate just to get someone at the dealership to respond. After that, I was able to reach Finance Manager Joshua Townes. He told me the warranty had been canceled, and I followed up with multiple emails to make sure it was actually done. Ford Corporate had told me it could take up to 14 days to receive my refund. Two weeks passed with no refund. I contacted Joshua again, and after checking on it, he then told me it would take another 1–2 weeks. Based on that timeline, I was left questioning whether the cancellation had actually been processed when I was originally told it was. I was then told Deborah McLeary was handling the warranty cancellation. I called and emailed her and received no response, even after leaving a message. I finally heard from her only after Joshua copied her on an email. When Deborah provided the amount of my refund, it was significantly lower than I expected. I asked for an itemized calculation of the refund, and after reviewing it, we discovered that I was actually owed more money than the amount I had originally been given. That alone is extremely concerning. If I had not questioned the amount and asked for the calculation, I have no idea whether the error would have been corrected. The entire experience—from how the warranty was represented when it was sold to me, to the difficulty using it, to the incredible amount of effort required just to cancel it and receive the correct refund—has completely destroyed my trust in this dealership. I would never purchase another vehicle from Koons Ford Baltimore. If you do decide to buy a vehicle here, I strongly recommend being extremely cautious about any warranty or additional products sold through the finance department. Get every representation in writing, understand exactly where the warranty can be used, and independently verify any refund calculation you are given. More
by Nicom0303
Employees Worked With
Joshua Townes, Deborah mcleary
June 25, 2026
Purchased a 2025 Ford Bronco Big Bend in August of 2025. Was sold a Ford Procal tuner for the vehicle. At the time the tune file was not available so the salesperson Frank Janezic sold me the tuner an 2025. Was sold a Ford Procal tuner for the vehicle. At the time the tune file was not available so the salesperson Frank Janezic sold me the tuner and said there is a voucher code in the box to download the file when it becomes available. Contacted the dealer Frank said it was same SKU. Tried to use the voucher and the voucher has already been used (not by me). So from my estimation they sold me a used Procal tuner. Called and emailed Frank with photos of the non working voucher as well as the correct SKU I also advised him that after some research the SKU is different. It’s on the ford performance web site for the 2025 2.3. All they need to do is actually look at the Ford Performance site to see the difference. I have offered to send the unit back to Koons for an exchange at my own shipping cost. I have also requested that if they can’t figure it out my I have a refund and I will send the unit back and purchase it from a local dealer that understands the products they are selling. Dealer has not responded to either of my requests. Attempted to email the GM Dennis Koulatsos and his email isn’t accepting emails. Convenient isn’t it. I also have left a voice mail for Dennis as well as emailed corporate service with no response. More
by Josephmangiaracina
Employees Worked With
Frank Zaneic
June 15, 2026
Awesome Dealership and Salesforce. They got out of their way to help customers even with bad credit. Thank you all. They got out of their way to help customers even with bad credit. Thank you all. More
by jmesser
Employees Worked With
June 05, 2026
If you want to buy a new or used car, head over to Koons Ford in Baltimore. They are take the time to listen and make the buying process completely stress free! Their attention to detail is top notch!! Ford in Baltimore. They are take the time to listen and make the buying process completely stress free! Their attention to detail is top notch!! More
by Misslindalou17
Employees Worked With
Jake
May 20, 2026
No response after they messed up my title work. Very friendly when purchasing a vehicle but once they have their money no time for their customers. A vehicle is a major purchase, do business at p Very friendly when purchasing a vehicle but once they have their money no time for their customers. A vehicle is a major purchase, do business at places that value their customers. More
by cdw7789
Employees Worked With
May 17, 2026
Koons in Baltimore best used car dealer in price n selection! Terrific also luminous amount of incentory available. There are cars n trucks out there you will love to drive. selection! Terrific also luminous amount of incentory available. There are cars n trucks out there you will love to drive. More
by Ms Sylvia
Employees Worked With
Hosea
May 16, 2026
Koons Ford made an offer on my car on Car Gurus, so I took it in. I was greeted at the door by Michelle McBride who walked me through the steps in a friendly and gracious manner. We arrived at a good p took it in. I was greeted at the door by Michelle McBride who walked me through the steps in a friendly and gracious manner. We arrived at a good price, I signed the paperwork, and she even removed the tags so I could return them to the MVA. Altogether a good experience! More
by PrJaLy
Employees Worked With
Michelle McBride
May 07, 2026
This dealership is one of the best I have encountered. The salesman, financial and all personal are polite, professional and knowledgeable. That's why I and a repeat buyer with Pete Dixon! The salesman, financial and all personal are polite, professional and knowledgeable. That's why I and a repeat buyer with Pete Dixon! More
by lj0032
Employees Worked With
April 27, 2026
The sales Manager Mike helped me get into an amazing vehicle at a great price. They really put extra effort into the whole process of making sure im comfortable with the financing. Couldnt ask for a bet vehicle at a great price. They really put extra effort into the whole process of making sure im comfortable with the financing. Couldnt ask for a better experience. More
by jmbrownmd815
Employees Worked With
Mike Gourardo
