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Koons Ford of Annapolis
Annapolis, MD
1,834 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,834 reviews
May 06, 2026
Marc was courteous and professional. Kept me updated and had my vehicle ready ahead of promised date/time. Quality of repair…excellent. Kept me updated and had my vehicle ready ahead of promised date/time. Quality of repair…excellent. More
by Thare0629
Verified CustomerEmployees Worked With
Marc Silva…5 stars!
May 06, 2026
It was an easy and pleasant experience working with Brandon. He had excellent follow through and represented the product line with high expertise and professionalism. He answered all of my questions Brandon. He had excellent follow through and represented the product line with high expertise and professionalism. He answered all of my questions quickly and if he did not have the answer he found out. Highly recommended! More
by Jim
May 06, 2026
The people in the parts department were very friendly . Marc in the body shop helped me so much. My car had a recall, and I was having trouble getting it fixed. Marc found the right parts and got it fixed Marc in the body shop helped me so much. My car had a recall, and I was having trouble getting it fixed. Marc found the right parts and got it fixed quickly. He was so nice. More
by PFBURDETTJR
Employees Worked With
Marc in the Body Shop
May 06, 2026
The best experience I've had purchasing a vehicle! Everyone was absolutely amazing. A huge thank you to my salesman, Evan, and the financing manager, Terri—you guys are the best! They made the process Everyone was absolutely amazing. A huge thank you to my salesman, Evan, and the financing manager, Terri—you guys are the best! They made the process painless and made me feel right at home. Highly recommend this team!" More
by patrice.thomas1210
May 06, 2026
It was the smoothest and quickest process I’ve ever had at a dealership. I’ll be buying all my vehicles there and referring all of my family members and friends there as well. at a dealership. I’ll be buying all my vehicles there and referring all of my family members and friends there as well. More
by Brian Davidson
Employees Worked With
May 05, 2026
Very welcoming, polite and professional service. Service time and delivery was outstanding! I appreciate your business. Thanks Service time and delivery was outstanding! I appreciate your business. Thanks More
by PETER_REIS
Employees Worked With
I am not sure but he’s service was very professional!
May 01, 2026
This service department accommodated me for a recall service. Strong experience overall, team was helpful and organized. service. Strong experience overall, team was helpful and organized. More
by BLR256
Employees Worked With
April 30, 2026
I would recommend Koons of Annapolis service department. I have been a customer since I lived in Crofton and though I moved to Bowie, I still come to Annapolis to get my service done. I've been servicing I have been a customer since I lived in Crofton and though I moved to Bowie, I still come to Annapolis to get my service done. I've been servicing my Lincoln and Fords here for almost 20 years and Jordan Mosby is by far the best Service Advisor I've had the pleasure of working with. He is always available and returns my calls. He fits me in the service schedule and is very detailed throughout the service process. He, also, makes recommendation and additional services that need to be done. More
by DKENT713
Employees Worked With
Jordan Mosby
April 30, 2026
Pretty good not bad I’ll be back great salesman did what he could to satisfy my cocerns he could to satisfy my cocerns More
by Stuberd21
April 29, 2026
Strong experience overall, team was helpful and organized, only minor improvements needed for perfect service. organized, only minor improvements needed for perfect service. More
by Friend
Employees Worked With
