Koons Ford of Annapolis

I had a great experience with my oil change but not so good experience when trying to get my sunroof repaired. The loaner experience, especially, was awful. And the price for the sunroof service was ast good experience when trying to get my sunroof repaired. The loaner experience, especially, was awful. And the price for the sunroof service was astronomical at over $1,058 and $258 to diagnose what I told the service department was the issue. I wound up purchasing the sunroof motor on Ebay for $107 and installing it myself. More

Was easy to make appointment, service mgr called with estimate and work to be completed. Other than the cost was pleased with overall service estimate and work to be completed. Other than the cost was pleased with overall service More

Hannah handled everything with this transaction with incredible care. Her communication with me prior and during this adaptive equipment install was impeccable. I could tell she really cares about the c incredible care. Her communication with me prior and during this adaptive equipment install was impeccable. I could tell she really cares about the customers. More

Brandon was so laidback and go with the flow type of salesman. We felt really comfortable with him. He was knowledgeable and eager to show us as many vehicles as we wanted. We never felt pressured in an salesman. We felt really comfortable with him. He was knowledgeable and eager to show us as many vehicles as we wanted. We never felt pressured in any way. A great car buying experience!! More

Fri 31 Mar 24: Mike Treas has been exceptionally responsive to working with me on my Grand Marquis. Mike has a great personality, he listened to my concerns, advised the best approach to resolve my responsive to working with me on my Grand Marquis. Mike has a great personality, he listened to my concerns, advised the best approach to resolve my vehicle issue. He directed the correct analysis to be conducted to determine needed repairs, provided realistic estimated cost, and completion date. I am very satisfied with the completed work, the cost, and return date of my vehicle. Thanks, Chester More

Koons is the best dealership that I have ever been to. The Sales manager and team were simply amazing. The Sales manager and team were simply amazing. More

Great service throughout the car buying process. From the time we ordered to the time we finished up with finance they made sure they were communicative and that our needs were met. From the time we ordered to the time we finished up with finance they made sure they were communicative and that our needs were met. More

Great to work with and very friendly. Felt like I got a fair deal. Also my wife hates car shopping but she really liked these guys. Felt like I got a fair deal. Also my wife hates car shopping but she really liked these guys. More

I had the worse experience at Koons since I've been going here. I made an appointment approximately April 16 for sunroof service. I requested a loaner so I could get to work. The first available appointme here. I made an appointment approximately April 16 for sunroof service. I requested a loaner so I could get to work. The first available appointment was May 21. When I showed up on May 21, Paula, the person that issues loaners, said that she did not have anything in the system that I was dropping my car off for an appointment nor requesting a loaner. But she said she could accommodate my request. This was an inconvenience, to me, because if I was in the system, my loaner would've been ready. I had to stay there approximately 20 minutes to provide my insurance and credit card information and for her to find a car. The service for my sunroof was too expensive. Paymer Phillips charges approximately $780 and Koons's price was $1158 and I wasn't guaranteed that the motor replacement would fix my issue. I decided not to have it done and came back to return the loaner. And I was charged $258 for a diagnosis that I already included in my service request. Approximately a half an hour after I returned the loaner I was accused by Paula that I needed to provide a $50 cleaning fee because it smelled like cigarette smoke in there . After I asked her several times which automobile are you referring to, she never told me what vehicle. I told her that she must be mistaken because I don't smoke cigarettes and have never smoked cigarettes in my life. She said that the car Porter stated it smelled like smoke and questioned me "on whether I smelled smoke when I received it?" I told her that it was a loaner, why would I care what it smelled like because I needed transportation to get to work. He soon apologized and we ended the call. Despite my service advisor changing every year, I've always gotten great customer service when I visit but this instance was a 1-star. More

Good service. . made sure he communicated well. Would have liked better accommodations when waiting, but they worked. . made sure he communicated well. Would have liked better accommodations when waiting, but they worked. More