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Koons Ford of Annapolis
Annapolis, MD
1,901 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,901 reviews
July 10, 2026
Greatly appreciate Mark's communication and customer care. He continues to work very hard to help us keep our commercial vehicles in good shape! care. He continues to work very hard to help us keep our commercial vehicles in good shape! More
by lisa@seasontoseasonhort.com
Verified CustomerEmployees Worked With
Mark
July 10, 2026
Darrick Tolliverr superseded my expectations with his knowledge of the vehicle and patience with me. Awesome experience! I highly recommend him to everyone that is looking for a vehicle. Bishop Ka knowledge of the vehicle and patience with me. Awesome experience! I highly recommend him to everyone that is looking for a vehicle. Bishop Karlyle Hill More
by necolkarlyle
Employees Worked With
July 10, 2026
Professional. Able to easily schedule. All work was done correctly and on time. Jeff was an excellent advisor and walked me through the process. Able to easily schedule. All work was done correctly and on time. Jeff was an excellent advisor and walked me through the process. More
by ehdietrich
Employees Worked With
Jeff
July 09, 2026
Not happy that i was not listened too and they i had to pay 180$ for a diagnostic that did not address the problem. Ill be talking my car to Apple Ford going forward. pay 180$ for a diagnostic that did not address the problem. Ill be talking my car to Apple Ford going forward. More
by Ts.sigley
Employees Worked With
July 09, 2026
Mike consistently provides friendly and efficient service. He's a primary reason why I continue to return to Koons Ford. service. He's a primary reason why I continue to return to Koons Ford. More
by RJMORGAN1947
Employees Worked With
July 09, 2026
Overall buying and repair service experiences have been very good. Brandon was very responsive and easy to work with. very good. Brandon was very responsive and easy to work with. More
by tjochp
July 09, 2026
Charlita did a great job listening to what type of new car we were looking for. She showed us five different models and walked us through all of the features and capabilities of each model. HAs a thorough car we were looking for. She showed us five different models and walked us through all of the features and capabilities of each model. HAs a thorough understanding of all of the new technology and how to show us how to use it. Koons Ford had just the right car on the lot and Charlita took a lot of time walking us through all pricing, employee discount and purchase details. We were able to get all of the paperwork done before lunch. She had our new Lincoln Aviator all prepped and ready to pick up that afternoon before close of business. She also has followed up twice to make sure things were okay. Very happy with the whole purchase process so far. PS: -- You need to fix your Survey to allow LINCOLN as the Make and AVIATOR as the Model instead of only Ford. More
by Rbflower0
Employees Worked With
July 08, 2026
The staff and their customer service at Koons Ford is great. I was a walk in and they took care of my services immediately. great. I was a walk in and they took care of my services immediately. More
by WALKNPOWER
July 08, 2026
Service was quick and easy. The rep was friendly and informative. Thank you for your support The rep was friendly and informative. Thank you for your support More
by cory.l.holiday
Employees Worked With
July 05, 2026
Mike Treas is the number one reason I get my trucks serviced at Koons Ford Annapolis. serviced at Koons Ford Annapolis. More
by JOHN@CEDARSTONELANDSCAPE.COM
