Earl Mosby

Loved the pick up and drop off at my house when having an oil change for my Bronco. Top notch service oil change for my Bronco. Top notch service More

by crossmanbarrett Verified Customer Verified Customer

Helpful 0

Report | Print

Service follow through was good. Completed the work in a timely manner. Did not wait longer than expected. Completed the work in a timely manner. Did not wait longer than expected. More

by FC_WEST Verified Customer Verified Customer

Helpful 0

Report | Print

Patrick and Earl took great care of me. Great communication and I feel like I am a valued customer Great communication and I feel like I am a valued customer More

by JOESME Verified Customer Verified Customer

Helpful 0

Report | Print

Everything was perfect. Will Chikara, my service associate, was especially helpful. Really nothing to improve. Thanks! Will Chikara, my service associate, was especially helpful. Really nothing to improve. Thanks! More

by dlerickson Verified Customer Verified Customer

Helpful 0

Report | Print

Mike and Earl are always all business. ..in and out with detail and any explanations needed. They are the Best. ..in and out with detail and any explanations needed. They are the Best. More

by Joseph W Skinker Verified Customer Verified Customer

Helpful 0

Report | Print

Traded my 17 F250 for a 22 bronco (used 50k miles). Needed a trans in the first week. Manager was Terrible to deal with. I asked since my old truck was still there if i could have it back and was tol Needed a trans in the first week. Manager was Terrible to deal with. I asked since my old truck was still there if i could have it back and was told no. Deal is done. Had to call corp. Ford and get them to call the dealer as it was sold being blue certified. I mentioned on the day of the test drive that it sounds little funny and was told that happens when its cold. Found out afterwards that it was a know problem. Earl told me after lots of phone calls that he would get it fixed. Still took a month for parts. Had to push hard to get a loaner. This is the third vehicle i have bought from Koons Annapolis. Probably won't be going back, not the vehicles fault. Just the interaction with the management. Service department was great even though it took a month for parts. I just don't understand selling something with a known issue still under warranty and was (Blue) certified inspected. More

by TED30 Verified Customer Verified Customer

Helpful 0

Report | Print

Keep up the good work. Everything appeared to be done correctly and drop off and pick-up went smoothly. Everything appeared to be done correctly and drop off and pick-up went smoothly. More

by BLSTANN Verified Customer Verified Customer

Helpful 0

Report | Print

Earl Mosby did an outstanding job of keeping me informed of the status of my vehicle. Not only was the original problem resolved another unexpected issue developed that Earl promptly took care of. Great ser of the status of my vehicle. Not only was the original problem resolved another unexpected issue developed that Earl promptly took care of. Great service and much appreciated. The pickup and delivery was timely and the loaner vehicle was very nice. More

by VLP48 Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone was friendly and easy to work with - I appreciated that very much. Thank you. appreciated that very much. Thank you. More

by HALLCLAY Verified Customer Verified Customer

Helpful 0

Report | Print

Service was done in a timely manner while I waited. Problem was explained and fixed Problem was explained and fixed More

by GFD351 Verified Customer Verified Customer

Helpful 0

Report | Print